Clean room, friendly staff and easy check in process

The cleanliness of the room and friendliness of the receptionist. Breakfast was very tasty

WiFi didn’t reach my room, I paid for the most expensive one at the property and it was a real shame as I had work I needed to complete. Which had to be put on hold due to the inconvenience. Spoke to the night staff and wasn’t helpful at all.

Excellent staff, location , room, food , value .

Very good

Clean room, friendly staff and good breakfast

Not a bad stay, but not perfect. First room smelled badly of smoke. Was moved to a room elsewhere which was much better. Breakfast on second day was very limited - "chef can't cook omelettes or poached eggs" - so only full English available (which wasn't what we would normally want.)

Very clean room and staff were very nice and friendly

The first room I stayed in was very cold and there were hairs in the bathroom. The carpet in the bedroom was stained. A lovely lady called Aurora changed my room for me. The 2nd bedroom was lovely and warm and very clean. Aurora spent time chatting with me when I went down to the bar for a couple of drinks. She is a lovely, friendly, helpful lady. The only reason I am not giving 5 stars is because the hotel is quite dated in some areas and needs addressing but overall, I had a good stay.

Big, spacious, clean room. Bathroom was a little dated but for the price it was exceptional. Location was great for an event across the road.

A lot better than expected

A bit aged but ok

Staff were excellent, “could not do any more to accommodate our party”. Only an overnight stay, arrived in the dark and left in the dark so can not comment regarding area

All OK

Comfy large beds, friendly staff, nice pool and sauna.

Staff were all very nice. Food was cheap and my draft cider tasted weird (not nice). Room coukd have been better cleaned. Hairs in bath, crumbs on floor and all dated. Loads of parking.

Bedroom was above the sauna area and was just as hot. As a result, even the bathroom floor was very warm! Paid extra for breakfast. Went down in the morning and was told I’m not on the list. Didn’t want to argue so I left and checked out. Once I’m in the car set to leave they follow me out and say I can come back to eat. Never ever staying here again and avoid Best Western Group in future.

Breakfast was good, but no oranges, no fish, and no porridge options. Room was very nice, but, windows looked like they hadn't been cleaned for months, years even - could hardly see out of them. Seemed very understaffed. Same person was doing reception, barmaid, waitress duties - LONG wait for food at dinner. Gardens looked like no maintenance for many months.

We arrived late and left early, and didn't have breakfast so can't comment on many of the things asked about. However it would have been helpful to know in advance that the A12 was subject to night time closures so that we didn't have to go back on ourselves to access it from the A14 instead. That was not a welcome surprise at 9.30pm after a long drive.

The hotel is in need of an upgrade both with the room decor and bathroom fittings. The overall appearance is tired and shabby, and the room was very cold. No central heating but we were given a fan heater! Very noisy and no temperature control, so an unpleasant heat. Although there is a caution warning about the hot water, it is instantly scalding and the hot and cold taps are the opposite way round to normal, so beware. On a positive note, the bed was comfortable and the bedding clean