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The first problem was with the booking through hotels.com I was sure I had ticked the box to say we wanted breakfast but when we arrived apparently we had paid for the room only, If so the room only rate was relatively expensive compared with others available at the time and I would certainly have booked one of those in preference. Bu the worst thing was the breakfast shenanigans itself. When I was told we had not paid for breakfast I asked how much it was to add it on but the only person around said they did not know. She offered to ask the duty manager who was coming on shortly but we were going out so it was arranged (or so I thought) that it could all be done in the morning. Fine. Not fine. Breakfast is supposed to be served between 8 and 10 am We came in at 8.45 and we were told we could not have breakfast as there was only one person on and breakfasts had been prepared in advance for those who had it included in their booking. Apparently it was too difficult to do any more. BIt stange because as far as I could see there were only 3 or 4 tables laid up and 2 of those had already been served. and there was still 1 hour and 15 minutes until service was supposed to end. The accessible room itself was OK, on the ground floor as you would expect. It is right next to the road and there was some traffic noise which woke us up from around 5am so probably not a great choice if you are a light sleeper.

Perfect from start to finish,free parking,food and service and staff amazing,will definitely book again.

The room was lovely and spotlessly clean. The food was lovely and the staff were great and very attentive. We had a brilliant overnight stay Thank you

I had a lovely room, I was surprised breakfast wasn’t included/offered. Staff were friendly but I couldn’t get internet which may have been just me. I was on my own and wanted to plan my next day, couldn’t even get 4G. Not even in the bar. Young lady said it was a bad area??!! Plenty parking and lots of people eating so food must be good. I just had (a very small) portion of chips.

Lovely place to stay

We had a lovely stay ....staff accomodating ....rooms modern comfy bed and pillows .Gorgeous white towels and complimentary Bramley products . Only one gripe ..couldn't get o. The wu fi easily and the plug socket didn't charge my phone ..which was a problem for the next day as no charge left . Also no Sunday dinner service but I think that's usual these days for country pubs .Other than that very nice place to stay ..easy reach of Sidmouth

Great to have free parking in large Car park. Easy efficient check in. Room was better than expected. Loved the furniture gave it a country feel. Would recommend.

Nice room and bathroom. Warm. Spacious. Quiet. Good breakfast. Happy. Would stay again.

Wonderful stay in this quaint thatched Inn. Modernised rooms and wonderful ensuite with large bath and shower over, due to the property being burnt down early in the 2000s. Traditional wooden beamed bar and restaurant with exceptionally conscientious staff. Full English breakfast using locally sourced produce and a thoroughly enjoyable stay for the two of us

The service provided by the staff was excellent.

The place has a new manager from the day we arrived so not had any chance to improve things yet. The staff were friendly and good at their jobs. Could be a fab place. Just needs an update especially the rooms. Very tired.

Lovely place to stay. Room comfortable. Only problem poor access to WiFi

The hotel is a very old coaching inn, full of character, and very well maintained. It is well situated for both Sidmouth and the Donkey Sanctuary. The room had a lovely bed, in a fair sized room. The en-suite was very nicely appointed. Our room was facing the road so there was some traffic noise. The food was excellent and the staff were all really attentive and provided a great service. Overall we had a lovely stay at the Blue Ball Inn, Sidmouth.

Really nice Inn with good quality accommodation and easy parking. Food was great and staff friendly. Only thing that let it down for us was the constant hum of the ventilation system during the night.

Lovely place, room was perfect, hospitality and breakfast exceptional, would highly recommend. Thank you.

Excellent food and service. All staff attentive and professional. We're coming back and have already recommended to friends.

It was an excellent stay. Sorry that it was only for one night, this time.

A wonderful stay. Great location . Food was very good . Staff were fantastic. Very pleasant and great service.

Good efficient comfortable

All aspects were very satisfactory...........