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Full english breakfast was cold eggs not fresh orange juice canister not working did complain about cold food an was offered another breakfast, should have been offered refund as it was expensive an staying night in hotel have to pay £5 just to park

I was informed that £50 would be taken from my credit card in case I took something from the bar. £5 taken for parking as their paying guest. When I complained, the girl next to the lady taking my booking suggested that some people do not have the Christmas spirit. As you had my credit card details to start with I am not sure why you started taking out more monies. I have used the Bridgewood Manor quite a few times in the past (2 years ago and back as I used to come down to see my family at least once a year. Therefore you can be sure that there are plenty of other venues I could stay at and will in future. What a shame. Bridgewood was always so pleasant before. Perhaps new management ???

Behulpzaam personeel, mooi aangekleed in kerstsfeer & erg sfeervol

Room was perfect temperature abd we didnt make breakfast so cant comment on what it was like

The stay was very disappointing. The room was extremely loud—I could hear everything from other rooms and the hallways. I also later found out there was an event taking place the day before my check-in, which was noisy until midnight. On top of that, the room next to mine remained loud until around 3 a.m., making it impossible to rest. The event also caused significant delays at the bar; I waited about 40 minutes just to purchase a small pack of peanuts. Additionally, the baggage holder in the room broke even though my bag weighed less than 10 kg. Overall, it was not a good stay.

It was ok. Very loud Saturday evening

Yes, Room was spot on, and the service was great as always.

My whole stay at Bridgewood Manor should have commanded a first rate, five star. The reception staff were excellent, smiling and welcoming. Similarly, the cleaner was excellent - extremely pleasant, courteous, and thorough. My room was beautifully presented. Regrettably, I'm unable to award the deserved five star due to the rather unpleasant manner and attitude of a young lady serving at the bar. Not a single incident but service with a definite attitude. Most strange! After a hard day I had a fancy for a drink and to sit for a while in one of the rather pleasant lounge areas. I did report this to the receptionist when I was checking out. Again she was extremely courteous and apologised. I was told the matter would be fed back to the appropriate manager. I definitely got the impression that she was genuinely surprised at my comments. It is disappointing not to award the five stars, for obvious reasons. I would, however, definitely choose to stay at the Bridgewood Manor another time, but may perhaps pop to the store next door to get a ready mixed gin and tonic.

Poor customer service, staff seemed inattentive and uninterested.

The room was tired and dated and requires redecorating. There was what look like mold foaming around the windows. The prices of food and drink have increased significantly, your better off going to the tiger moth pub and restaurant down the road , good menus for food and far more reasonable in price for food and drink.. Staff as always very helpful. I use this hotel regularly for leisure and my business. Not sure i will booking there again. Which is a shame.

Basic Rooms overall a bit dated, food nice and staff very helpfully.

The staff were all excellent but the bar area was looking a bit rundown and dirty

Yes

Good food and friendly staff

Great experience

Excellent base - comfortable rooms.

The staff as always were brilliant especially the young lady on reception who checked me in. Remembered from last time was very helpful as always. The hotel as always was at a high standard of cleanliness.

Hotel was lovely we left before booking finished as we were not happy with double bed or being by lift which was like Piccadilly Circus noise etc of lift and guests. Asked to change to 2 single bedded room. Hotel had limited twin bedded rooms and was full, so we checked out and stayed elsewhere. Restaurant was good and food excellent.

Service very slow at the bar and very poor choices for breakfast

The hotel was quiet with ample safe parking and the staff were friendly and helpful. For me though what really stood out about the hotel was the quality of the food on offer. We dined in the bar all 3 nights of our stay and the food was excellent. Thank you.