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Excellent period hotel with very accomodating staff

Beautiful hotel; lovely staff. Excellent dining

Beautiful hotel, and incredible staff and service. Highly recommended

I have stayed here several times and always thought how wonderful it is . Lovely hotel, lovely staff and good food. Unfortunately on my latest stay I ended up with a bedroom on top of an internal laundry, which ran for almost the whole night, meaning an almost wholly sleepless night. The quiet environment and getting a good nights sleep being the primary reason I stay here I did send an email to the General Manger expressing my disappointment and 4 weeks later I have not even had the courtesy of an acknowledgement. Guess I will find another hotel for future stays in the area

Great staff, great facilities

it was amazing on every level

Nice range of food from small plates to a la carte and good quality. Lovely rooms clean and well presented and really helpful staff

How refreshing it was to come to a hotel where the staff obviously really do care about the guest experience and what a difference it made to our stay. Thank you all for a wonderful night with dinner and breakfast.

This is a lovely hotel with excellent service and big comfortable rooms. We had paid for half board so were very surprised when we were hit with a ‘discretionary’ service charge when we came to leave. We thought everything had been paid upfront. Dinner was excellent but breakfast was extremely ordinary, No better than at a Premier Inn or equivalent. The excellent service and convenient facilities were somewhat marred by the constant reminders that if we were to take anything home we would have to pay high prices for the replacement. This was particularly ridiculous in relation to a book which had been left in our room, supposedly chosen especially for our enjoyment. It had obviously come from a charity shop for £2.99 and was quite battered. We don’t have a problem with this but apparently had we chosen to bring it home with us. we would’ve been charged £7.50.

Ate in the bar area. Excellent food and knowledgeable about gluten free requirements. Room was well decorated and some nice finishing touches. My only criticism was that the shower should be updated

Delightful property!

Beautiful hotel, the most comfortable bed and attentive service from staff. Bartender made the best old fashioned drink my husband has ever had. Will definitely be back

We stayed for a family wedding close by. Beds were very comfortable. Bath could have been cleaner. Otherwise if we needed to be in the Bromsgrove area again, we would definitely come back!

A lovely setting for a quiet break

This was a surprise stop for us, and we were super grateful for it. The hotel had comfortable beds, great food, excellent staffing, and just a really amazing bar (please try the French 75!). Our room was a cold, and they brought us extra blankets and a space heater immediately. Very responsive and attentive to guest needs. Perhaps our only quibble, and I say this to help the staff who must want to tear out their hair during each shift, is with the music: there is a kind of easy listening pop-covers loop that contains about 4 songs. You best like "Torn" a great deal because you will hear it like five times at breakfast. It must be required because when we first entered the bar another set of songs was playing, and was promptly changed to the weird "clone" music.

Very friendly and helpful staff

Avons été hébergés dans l'annexe mais malheureusement la literie est de mauvaise qualité (matelas affaissé) car à priori l'annexe a été récemment rénovée.

Stayed in the secluded cottage and it was wonderful

Excellent hotel. I thoroughly enjoyed my stay there.

This was a weekend stay so we could attend a local event and Worcester. We received a very friendly and helpful reception. The accommodation is beautiful decorated, high quality and very comfortable. We stayed in the Lodge suite, thank you for the upgrade.