チャンプニーズ トリング

The staff were all very friendly and helpful. The facilities were outstanding, the food exceptional, and our stay was beautiful I would definitely recommend this and stay again soon. The only negative I could even think to mention was it was extremely hot throughout, often too much and this was even without heating on

One night business trip room ok. Toilet flush not working correctly, bath panel old and worn along top, sink plug did not fit. Cleaner in the morning tapped very lightly on the door before I could even get to the door he had opened it using his pass key card and was coming in. Then said did not think anyone was in here. Not good told staff on reception waiting for a response.

The room did not meet the standard of the hotel which was a shame

Stopped away for work All the staff were very helpful and friendly Facilities are amazing Food was incredible The only downside was that the bed was comfortable because it wasn’t a true double bed but two singles pushed together and the shower fell off its holder if you turned the pressure up too high. This could just be the room I had and others may be much better. Would stay here again

great hotel and facilities

The room was great and the facilities were fantastic however another guest at the hotel used their key card and gained access to my room whilst I was sat in my room

Customer service from front desk was faultless , very friendly and helpful, room was very dated , definitely needs an upgrade and repairs done

Dining was good, property requires some maintenance/ updating

Amazing service from Edan & Natalie in the restaurant & Bar . Very beautiful grounds and a lovely cosy feel inside Zoe & Steve went out of their way to make our stay memorable

A time of relaxation in a busy schedule. Champneys fitted the bill perfectly.

Very posh and upmarket. Room I stayed in was a bit dated but the hotel as a whole was very well maintained. Only downside was I felt out of place as it was too upmarket.

I was really disappointed by our visit. It was £900 for 2 nights in a double room, and we were told that didn’t include the spa, which would cost an extra £70 each for access during the day. I think it’s just way too expensive for what it offers. The food was pretty mediocre. To add insult to injury, I got food poisoning. No idea if that was from this hotel or not, but it didn’t exactly help.

I stay in hotels 4 nights a week, as long as the hotel is clean and has a decent bed I am usually happy. But the price of the hotel in regards to quality was extremely lacking. I stayed in room 149, and there were lots of simple small things wrong with the room which accumulated. 1: The extract fan in the toilet was extremely dirty (never been cleaned) and didn’t extract anything! 2:The bath panel was falling apart. 3:There was mould all around the bath area - especially the taps. 4:bath had a badly repaired chip 5:wall tiles in bath had not been cleaned (had red dye in the grout) 6:mirror had damage and looked bad 7:wall next to mirror had not been cleaned - dirty marks 8: damage to bathroom door 9: curtain was not fastened to pile and had been previously damaged Now the good parts - staff were all excellent! Found it quite expensive for 1 night and reminded me of a BUPA Hospital - all shiny and nice on the outside (lovely grounds and reception areas and area around spa) but behind the scenes (bedrooms) require a lot of attention to bring it up to even premier inn standards

Overall it was ok, the jacuzzi was broken which should have been mentioned during the booking process, it was quite overbooked/crowded and we waited quite a long time for our dinner. The pools definitely could be warmer and certain parts of the spa need some attention/updating. Also the lack of reception answering our calls before we arrived was not great

What a disappointing stay. My room was dirty, the television didn’t work, no hot water and not even a hair dryer. When I requested a hair dryer I was told I could use one in the workout change room- and upon checkout when I let the manager know about the stay he said “okay”. We had dinner in the dining room- the food was uninspired- many staff members but lackluster service. Breakfast was a good buffet - and the staff tried to put on a smile but it doesn’t seem like anyone much liked working there. I read the terrible reviews but booked anyway on my drive through for work. The grounds are absolutely beautiful and it’s a shame this place has not been able to live up to its stellar reputation from days gone by.

Rundown and in need of upgrade. Broken cracked sink, rotten side to bath. Corking degrading.

All 5 star

Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms. Booking in, fine. Reception guy friendly and told me where to go. Walking down past the spa area, amazing, very upper class. Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff. Told me to use the spa shower and toilets instead, no offer for another room. I ended up getting my.own tools out and fixing the toilet and shower myself. The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas. They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless. Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push. Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed

Lovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this

Stayed for work trip. I enjoyed my stay for the most part. The room was suitable for my needs, clean and comfortable. The hotel itself is beautiful and the facilities look great. The service for the most part was lovely, apart from one encounter when I was confronted for being in the hotel in my work clothes (only part of my works clothes I was still wearing were hi-vis trousers, but clean and neat. In reception having just come in from the day). I don't mind this, if there's a way they'd like to present the hotel that is fine. I did however take issue with how I was confronted. I felt the staff member was overly rude and confrontational for an honest mistake. I was told I shouldn't even be allowed to walk to my room to change. My colleagues had said they were also made to feel lesser in the hotel and weren't provided with the welcome items other guests were given, despite also being paying customers. This interaction did create an atmosphere of discomfort for the remainder of the stay unfortunately.