钱普尼斯特林酒店

There does seem to be a difficulty in getting the room serviced even with a sign put on the door handle outside the room to refresh it. I think if the staff have moved floors then someone should be checking from housekeeping. A sign to have a service put on a door at 9 am should be picked up. Possibly a sign of being short staffed. I mention it as it’s not the first time but on a previous occasion someone did ensure a service the following day. I did mention the issue as I checked out this time.

Rooms are a bit tatty. The breakfast was limited - option to pay more for hot food a bit naff!

Exceeded expectations. Really lovely setting. Good facilities and polite and helpful staff. Rooms are a bit dated and there’s no aircon which was v.disappointing but otherwise great.

Best spa

The property really needs some maintenance to it. Very dated all round. Champneys used to hold a high standard name as a spa hotel but over the years it’s really lost its touch. Was disappointed with the cleanliness of the spa facilities. Was in the spa for 2ish hours and not a single member of staff cleaning anything. Mainly the floors which were full of grit/hair/dirt. Edging of pool areas have algae. Really just needs a deep clean. We didn’t stay for dinner however we had breakfast which was underwhelming. We were on the last sitting of 9.15am but nothing was getting topped up despite asking. Breads were out/butter was out/yogurts out/fruit bowls out or on last scraps. The coffee was super weak - not even black it was the colour of tea. I had to ask one of the staff if this was on its last leg as it just didn’t look right. Luckily a kind server came and gave me a fresh pot of strong coffee which I’m incredibly grateful for. Whilst no real complaints of staff, I didn’t find them as welcoming as you would in a spa hotel.

Lovely hotel

Room was a little dated but staff were incredible. As a coeliac I was really reassured by their knowledge and understanding

All good thanks

Very relaxing

I've stayed in nicer hospitals. The room was very similar to a hospital room, really REALLY tired. The bathroom was the same. A fire alarm went off at 1am, and went off a few times mid morning so clearly faulty and no recompense was offered. The breakfast was pitiful and I would never stay there again.

Arrived at location at 5pm which was checking in time crazy time for this. Que at the reception. Don’t pay for dinner if you have not read the menu as they will take the money upfront. Bar staff was amazing Amir was such a fantastic host he made the evening.

Very dated… the spa area is very small, tiny pool, dirty sauna and steam room area.. we had to pay an extra £70 each to use the spa area. Which was awful…. Very disappointing for champneys.

Reception staff offered a friendly welcome, the room was immaculate, and the facilities were superb. I would stay again

Rooms abit run down and poor on check in

Dining offerings (dinner, breakfast) were great and the grounds were beautiful! Room could have been a bit cleaner, but the rest of the amenities more than made up for it(:

Fine.

Someone entered my room when I was asleep at approximately 10.50pm. They must have had a key card. I mentioned it to reception when I left but I have had no follow up. I have stayed a number of times at Tring but no longer feel safe to do so

Excellent service and spectacular place. Much appreciated.

We arrived on Sunday to use the spa, but were told we couldn’t access it until 4pm. The day before, I’d called the spa and was told that as overnight guests, we would have access on arrival. Reception then said it would cost an extra £70. Luckily, I had the name of the lady I’d spoken to, and after some back and forth, they eventually honoured what I was told. When we did get in, the spa was extremely busy — overcrowded, with no available beds, and the facilities felt unclean. It was not the relaxing experience we were hoping for. Our room was dated, and the shower was in poor condition. We didn’t complain and tried to make the best of it, but it’s clear the hotel needs updating. At breakfast, I asked for an almond milk coffee and was told there were no alternative milks available — surprising for a health spa. I had to queue at the coffee shop to buy one instead, where the staff member was rude and looked like she’d had a rough night. Breakfast itself was nice, but several items had run out, and we had to wait around 20 minutes to be seated, even though we’d booked a time slot. Overall, the setting is lovely, but the service, cleanliness, and upkeep really let Champneys down. It felt overcrowded, poorly managed, and nowhere near the relaxing luxury experience I’ve come to expect.

Very unwelcoming greeting on reception. Mis informed about food service times so had to go out for food as they had closed both the cafe and restaurant earlier than we were told they would. Highly recommend the Akeman in Tring for warm and welcoming staff, professional and serving delicious food. The bathroom in the hotel room was incredibly tired, the bath panel had a huge gaping hole as did the bottom of the bathroom door. There are no over head lights in the bedroom, just very very dim sidelights. The spa pool had a lot of limescale. The bed was very large and comfy. If you can get a voucher then maybe give it a go. Personally I wouldn’t spend full price on it again. Very expensive for what we actually got.