钱普尼斯特林酒店

We arrived on Sunday to use the spa, but were told we couldn’t access it until 4pm. The day before, I’d called the spa and was told that as overnight guests, we would have access on arrival. Reception then said it would cost an extra £70. Luckily, I had the name of the lady I’d spoken to, and after some back and forth, they eventually honoured what I was told. When we did get in, the spa was extremely busy — overcrowded, with no available beds, and the facilities felt unclean. It was not the relaxing experience we were hoping for. Our room was dated, and the shower was in poor condition. We didn’t complain and tried to make the best of it, but it’s clear the hotel needs updating. At breakfast, I asked for an almond milk coffee and was told there were no alternative milks available — surprising for a health spa. I had to queue at the coffee shop to buy one instead, where the staff member was rude and looked like she’d had a rough night. Breakfast itself was nice, but several items had run out, and we had to wait around 20 minutes to be seated, even though we’d booked a time slot. Overall, the setting is lovely, but the service, cleanliness, and upkeep really let Champneys down. It felt overcrowded, poorly managed, and nowhere near the relaxing luxury experience I’ve come to expect.

Very unwelcoming greeting on reception. Mis informed about food service times so had to go out for food as they had closed both the cafe and restaurant earlier than we were told they would. Highly recommend the Akeman in Tring for warm and welcoming staff, professional and serving delicious food. The bathroom in the hotel room was incredibly tired, the bath panel had a huge gaping hole as did the bottom of the bathroom door. There are no over head lights in the bedroom, just very very dim sidelights. The spa pool had a lot of limescale. The bed was very large and comfy. If you can get a voucher then maybe give it a go. Personally I wouldn’t spend full price on it again. Very expensive for what we actually got.

Overall very good. However the restaurant: Menu needs more variety!

I liked all the spa facilities and pools the treatments were excellent. The gardens and flowers were very beautiful and added luxury the building is also were charming and adds to the whole country escape feel . The food could’ve been a bit better at times but that’s just me being picky .We had an amazing time and so easy to get to from London too very grateful Thank you

A beautiful property, rooms that we didn’t find until the end of our stay. Beautiful grounds and facilities. Hoping to return in the near future! Everyone appeared nice and friendly.

Nice hotel, I would say Marriott level, worth £155 for a Monday night. I did leave a piece of property in my room and I called them at least half a dozen times to see if they had it but no-one picked up

Wonderful experience throughout ! From the thoughtful details to luxurious surroundings loved the self controlled heated towel rail in the bathroom and the gorgeous free fluffy dressing gown to wear everywhere and stylish tote and matching flip flops! Food scrumptious too which was added surprise!

Thought it was easy to drive to spa was good but hotel was poor .

Okay

The staff on site are helpful. Room 168 (1st floor), clean, comfortable & basic. Having no drinking water in the room is surprising. Usual basic tea/coffee supplies in room. Poor nights sleep due to a fluorescent picture light that would not turn off & remained on all night -apparently an electrical fault. Reception was not answering the phone probably due to it being after 11pm & this meant I had to put a towel over the light to lessen the florescent glow & this meant poor sleep. I reported this when checking out & a very helpful staff member suggested I notify management via an email. The pool & spa facilities are good. Breakfast was included & is good. But in this day & age is there still a need to serve awful coffee? Champneys have an additional extra charge real coffee menu -all a bit reminiscent of the Ryanair business model. It's a shame as the staff are lovely & it's set in beautiful surroundings (Tring in Hertfordshire).

If you book through an agency like Expedia expect a £70 fee to use the facilities before 5:30pm on the day of check in. Is what it is Staff were great and I really enjoyed my stay

Wonderful place to relax great end to our uk trip ,will definitely return one day

overnight treat.

We really enjoyed are time here. Can’t wait to return

Fantastic place, staff could not do enough and great facilities.

Great.

Sadly the property is really tired. The tennis courts are old and cracked the rooms old like 1970 and hot with no air conditioning. Shower is attached to bath and no temperature control just hot or boiling. Spa area old and tired. Place needs serious investment.

Contacted reception due to mould being in the room and bathroom. After a complaint had been made I was told by a member of reception it was originally out of order and they don’t understand why we had been given this room. The receptionist was very quick to move us to a much nicer room.

The staff were all very friendly and helpful. The facilities were outstanding, the food exceptional, and our stay was beautiful I would definitely recommend this and stay again soon. The only negative I could even think to mention was it was extremely hot throughout, often too much and this was even without heating on

One night business trip room ok. Toilet flush not working correctly, bath panel old and worn along top, sink plug did not fit. Cleaner in the morning tapped very lightly on the door before I could even get to the door he had opened it using his pass key card and was coming in. Then said did not think anyone was in here. Not good told staff on reception waiting for a response.