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The hotel is partially an old country inn, although the majority of the accommodation is in a more modern block. Centrally controlled heating was on all night, making it stiflingly hot, which in turn forced us to sleep with the ground floor windows open. Additionally, we were supplied only with the ends of two toilet rolls (for a family of four) and ran out in the night!

The customer service was excellent and the staff were great very friendly, kind and nothing was a problem

Perfect stay, very clean, very good restaurant, beautyful place to be, dog friendly

Ett fantastiskt ställe med otroligt mysig restaurang. Mycket bre fält att rasta hundarna på.

Sort of great, but could be loads better. Id paid for an upgrade room, arrived st 8pm, was checked in, given minimal information, kitchen times, breakfast instructions etc. I was handed my key and briefly told where my room (103) was, which sounded like a bit of a trek. At this time it was dark, i was carrying my bags, laptop, hangers with clothes, walking through the grounds in pitch black for a while. I eventually found my room using the torch on my phone as the area wasnt lit at all. My room looked good, however there was a dirty pillow case on the floor in the bathroom, plus some debris. I was pleased to see a fridge, hoping there would be water as it was getting rather late, unfortunately not. Room was fairly comfortable, bed was good, bathroom rather tired. Tv in lounge area but not in bedroom. Breakfast was ok, but staff could have been a tad more smiley, there was a youth in a tracksuit in and out of the kitchen, not a great look. Would i stay here again? Probably, loads of others around warwick, Leamington, Stratford etc though.

A pleasant hotel Lacked atmosphere as only a few guests using the Bar and Restaurant Handy for our trip to Warwick and Stratford upon Avon

have stayed there many times and that is why i like going back

no hot water in whole building

I have stayed here a few times and always enjoyed my stay. I was a little disappointed this time. We stayed two nights. The bath was very dirty on arrival but was cleaned after our first night. We only had one bath towel. We requested a second towel and were given 4 bath mats! The breakfast was very overcooked and no eggs. Evening meal was nice. The bed was extremely hard which I did not like. Not sure I will stay here again.

Nice location however room given was not the one booked. Changed room after a small delay. Unfortunately the staff arguing with each other in the bar on the evening left us with a poor experience overall

It was an amazing set up. The food was great

Perfect stop over during our England trip. Great staff, food, facility.

This is an excellent location with great service.

Service at checkin was very good, however my room was in need of updating , but clean and tidy. Unfortunately, the room I stayed in was impacted by a noisy room next door, which had little to no soundproofing. This affected the room beyond midnight, so it was not the best experience. The other parts of the hotel appeared better, try to avoid room 18.

Staff lovely. Room cold.

This was our second stay at the hotel. The accommodation block was being upgraded. Our room had been done and there were a few snags eg the heating was all or nothing and no valve on the radiator. The director of Operations was excellent and sorted problems as they arose. He was also charming and bothered to add a personal touch to our contacts. The food was really excellent and this made our stay more enjoyable. I expect we will visit the hotel again in the future.

Lovely location with a very good kitchen and staff

Rooms are very large, well appointed and clean. Breakfast was very good. Evening meal was OK. Staff friendly and helpful. Easy 4 mile drive into Stratford and parking very easy. There is also a bus stop outside with an hourly service. Would visit again.

Location is beautiful. The grounds could do with tidying up. Service was good. However, the restaurant area (absolutely not the food) was not cleaned that well. There were dead flies on the shelves on the restaurant windows, which is not an indication of cleanliness, and the windows had not been cleaned.

Quiet; mattress very soft; no cleaning staff came in after my second night; the property I had an old charm about it