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Unacceptable. Mattresses are completely beyond their end of life. Booked two rooms and both were the same, one mattress literally had a spring coming out of it and poking into the sheet. The other had springs that would jab into your sides and crunched every time you moved. Asked for a second duvet so we could lie on top of it for extra padding, which never arrived. Car parking is extortionate at £10 per night. Many other areas in the room that are shabby a need upgrading, too many to list. Staff in the morning were apologetic and said that new beds are “on order” but didn’t seem to engage with the suggestion to buy mattress toppers for the guests in the meantime. Absolutely not a 3 star stay as advertised on Hotels.com. So for now, avoid!

Not bad for an overnight stay. The staff were great. Classic pub food. The room was cold, and the heating off, there was no hairdryer and the bed wasn’t the most comfortable. But if you are looking for somewhere cheap to crash out overnight, with an affordable dining option, it is good for one night (and a short drive from the NEC)

I spent 15 minutes waiting at the reception to check inn

It was a good stay and staff were helpful

Very clean, staff were extremely welcoming and friendly. Only slight issue was the mattress was a little uncomfortable. Would still return though. Oh yes, almost forgot, if you don't book through their own website, you have to pay £10 parkingfee.

Really attentive staff

Smelt and noisy, not worth the money plus the surprise £10 charge for car park! Extremely disappointed , with what could be a nice venue with some care and investment

The hotel was easy to find but a shock to find you have to pay for parking. The room was cold but you need to turn the radiator on. Understandable that they dont heat empty roms.the bedding is nice and clean, as is the room itself. But we had to move rooms as there was leak from.uostaurs. but no issue., youbget what you pay for. The restaurant food is fantastic and highly recommended. We chose to eat dinner and breakfast and it didnt break the bank and was more than worth it.

Food was spot on .excellent. the rooms need decorating .beds are horific the matress was shocking caused back pain

I didnt like the fact i paid £89 for the night and was charged an extra £10 to park the car and no breakfast included also the wine was expensive and the staff were not great as in a bit abrupt no toilet paper holder in my bathroom and the shelf in the bathroom was held up by rusty brackets and no coat hangers

Room was ok. Plugs not suitable for the kettle, mould in shower needs attention. Perhaps a freshen of decor would be a little more appealing. Staff were nice enough. Perfexr location for the airport

Room was bad. Cold, dated, bathroom door had a big hole in it.

Very clean room but a little dated, bed was really uncomfortbale and the noise in the communal areas was very loud people walking past my room. But this all said for the money ot was great value

The staff were lovely but I would never book again because of the separate charge for parking. The car park is absolutely not worth it and wish I had moved onto the road or not stayed.

Confortable night

Dirty like hell

Staff were nice but Room was run down and quite grubby on the walls, horrible smell of sewers, you can hear everything in other rooms! But for the price of the room, maybe I expected too much

The bathroom fittings were old and rusty, the shower head dripped and the water leaked onto the bathroom floor. The tv remote was broken and I gave up with it in the end. The floorboards creaked and the walls are thin. Only 3 hangers provided. Towels were clean. Breakfast was poor, some grey watery scrambled eggs, 1 manky fried egg left, watery mushrooms and fatty bacon. Toast was good though.coffee was instant coffee, no filter coffee.

Great definitely will re book again!

ok but not something we would be booking again for our trainers as an overnight venue. Caters mainly for construction workers.