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Not so great! Room wasnt very clean. Ran out of toiler paper and provided hand tissues.

Overall good hotel with services.

Good check inn with a warm cookie. Pool was OK just a shame swimming lessons takes up half the pool so hard to do lengths with anyone else in it. Got woken up at midnight by room service knocking on my door which was the wrong room.

We only stayed for the one night, passing through but the family enjoyed the stay in a comfortable room. Swimming pool is always useful but it’s not a bad standard hotel for a short stay

First impressions were good - great location to motorway, plenty of parking, smart exterior, restaurant and reception areas were both clean and well maintained. Away from the main areas you could see that the accommodation looked really tired and needing refreshing - doors to the standard bedrooms were marked and damaged, the swimming pool was too overcrowded as swimming lessons were happening in there, the steam room wasn’t working and the overall cleanliness wasn’t great. The sink in our room was blocked so we had to move room. The next room we were given was smaller and apparently a deluxe room, however the sink had a massive crack in it, the toilet seat wasn’t fixed properly and the king size bed was in fact 2 beds pushed together (and kept moving apart) with a bed sheet across them holding them together. The fittings around the shower were rusty, only 2 towels were supplied, dressing gowns were of a very small size and no choice in pillows. No information booklet in the room regarding hotel or area information. We were staying for 2 nights and did not have any maid service or fresh towels provided during our stay (lucky we used our beach towels). We were very disappointed as we’ve stayed in other Doubletree Hilton hotels before and their standards are alot higher. The photos of the rooms on the website are nothing like what the rooms are actually like.

Very tired rooms, fixtures and bathrooms. Terrible water pressure so the shower was weak at best. Swimming pool was full of hair and the showers in the changing rooms again, pathetic. The staff were however great and tried their best to resolve issues the best they could. Next time, we visit Bristol, we will not be staying here.

Staff helpful. Last minute booking and met expectations.

All ok apart from sofa bed!! Get new mattresses!! Absolutely awful sleep

The room was clean but the decor and bathroom all needed refurbishing as did most of the communal areas. Easy to find and meal was good. Parking is on site but is at a cost and expensive for a non city centre location.

A lovely stay with comfy beds. We booked a family room and this could only be improved with slightly bigger beds and a double duvet inside the double duvet cover instead of a single

👍

clean and well managed

The long awaited stay at your establishment left a lot to be desired. As a disabled person with additional life challenges I expected a better experience. The booking experience was satisfactory. We were able to arrange disabled parking and it was free. We requested a specific access room near to the reception and that was arranged. The room,106, was terrible. It smelt like a storage room,woody and cigarette like. The furniture and decor was old and outdated. Ths desk chair's upholstery was so bad I requsted to habe it replaced. The wardrobe doors were very difficult to open due to it's design. The room was dull and unappealing, with no pictures. The wet room door couldn't close. In inside bottom of the door was worn and chipped. The inside of the hand basin was cracked, the toilet seat was also cracked. The drainage in the wet room was very slow. I would have requested a room change if it wasn't for the room being in the right place. I found the restaurant quite expensive and un inspiring. Again I must say the staff were very helpful.

I booked a king bed. The one we got was double at best. Nice pillows. The sink in the bathroom was very low. The shower floor was flooding.

Room not prepared for 4 people staying no coffee pouches for drinks only 3 mugs 1 cracked. No apology from reception just replace from bar area yourself. Restaurant area no suitable tables or seats.

Our hotel stay was comfortable.

Not the warmest welcome to the hotel by the receptionist whilst Traveling with my elderly parents and my 6 Year old daughter and our dog. Our room was quite old and bath was mouldy and rusty. Floors don’t look the cleanest and skirted boards were dirty The bed sheets didn’t fit our bed properly either but bed was comfortable Four small bowls of fries cost over £30 which was very overpriced! Pool was okay and roomy, the man on the leisure reception was helpful and friendly to us all. Breakfast staff were very nice and On check out they give my daughter an extra cookie.

This along with a Premier Inn are my go to hotels for reasonably priced no frills short term accommodation. You just know where you are with them. My cookies weren’t as warm as I’m used to though. 😉 Had a minor niggle with a member of staff who seemed a bit stressed at breakfast but we all have bad days so no biggy…just seemed a bit flustered and therefore distracted from providing the best customer service. Like I said no biggy!

Stay was fine for one night as we attended a wedding locally. Staff were very helpful with sorting an early check-in to allow us to get ready in time to attend the wedding. Breakfast was also very good.

The property gets a "Terrible" rating because of the mind-bogglingly poor design of the access to the first floor. There is one narrow flight of stairs, no lift (and, of course, no porters!) and 274 paces to our room (2001 - definitely an Odyssey!!). I am 84. God knows how someone really old and infirm manages - let alone anyone with heavy luggage. Impossibly bad.