DoubleTree by Hilton London Excel

Staff Customer Relations poor

Very friendly and helpful staff, clean hotel and good, quiet location to use as a base to explore London. Would definitely stay again

Everything was perfect, definitely coming back

Amazing staff. Got a cookie and an ice cream when checking in due heat

Incrível

Smooth check-in, plenty of parking. Great room and breakfast was superb

Wonderful and stylish Hotel near the water.fantastic staff,I was happy with everything, looking forward to my next visit.

No good experience

Expensive but very convenient if you are attending a meeting at Excel.

Great hotel, I stayed before a couple of years ago and since then they have introduced a vegan (and allergy friendly) cookie which is good to see. There’s slightly less selection for vegan & gluten free diets at breakfast compared to two years ago, but still very good. The staff, especially the lady who worked on the breakfast hosting, were all so friendly and helpful. The aircon worked great and was a lovely relief from the heatwave. The lifts are very small, worked fine but if you’re a wheelchair user it could be an issue if you don’t have a basic manual chair. Bed was comfy and I slept well. If I needed to I would happily stay again.

Excellent. Good location and relaxing

The breakfast was fine

Clean, tidy helpful staff even got a Cooke upon arrival. All in all a great stay.

Nice hotel and good staff

Really great hotel for a concert stopover. Staff friendly and easy to check in. A minor problem with our door key was swiftly resolved.

Room is clean which is most important. The toilet roll is out and no replacement in the toilet. Need to call reception which is awkward. Location is great.

👍 no supposed to stay will use again if I’m in the area

Great location for the Excel conference, warm welcome, great room and breakfast . Will definitely stay again

Far from center city but nice water area..

The was very nice and clean and the staff was very helpful