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最寄駅より遠く、しかも坂があるので、行きずらかった。部屋も内装も時代を感じさせる素敵なホテルだった。レセプションの人が親切で対応が非常に良かった。

The room was very tired and not clean. The windows were badly maintained and rattled all night in their frames. The chair in the room was broken -luckily we noticed before we sat on it. The bathroom was dirty and the door wouldn’t lock. The door lock to the corridor was also faulty. The staff were friendly and the breakfast was excellent. The staff have offered to put things right next time I stay and did give a partial refund due to the condition of the room. It’s a beautiful building but needs maintenance The staff are a big asset

The room (108) was atrocious, wallpaper peeling off several places, curtains ripped, lampshades cracked, lamp by bed not working, all power went off in room had to wait for it to be reinstated, no WIFI in room as stated, dripping cold water tap.

Lovely old hotel full of character very close to the Hoe and within walking distance to the Barbican. Dogs welcome throughout the hotel although you have to take breakfast in the bar if accompanied by your dog. My dog was made very welcome and even had his own sausage for breakfast. Have stayed here before and plan to do so in the future. Thank you to the very friendly staff.

No

Always a great stay

The building is fascinating with a lot of history. Very helpful staff. It's within walking distance of the Barbican and theatres.

The staff were fantastic, especially on reception at check in and check out. Beautiful hotel and how hotels used to be.

Staff were very frieindly and helpfull.

hotel fine, staff nice, but boost the internet, it doesn't reach beyond the lobby!

The internal decor was very much in keeping with a mid-Victorian period hotel. But it did show wear in some of the public spaces. The soundproofing between rooms was excellent, we heard nothing at all from our neighbours. A much different situation from most modern hotels. The bathroom was small but it was the fact that the light over the sink, one of the 2 lights over the bath and the extractor fan did not work. It was reported to the receptionist, but not fixed in the 34 before we left. Breakfast was a disappointing warming tray buffet with anemic bacon and industrial sausages. However, the staff were, without exception, cheerful, helpful and welcoming. The hotel also has a proactive approach to sustainability and recycling. Could do with secondary glazing, condensation was very heavy after a chilly night.

Beautiful hotel good location needs renovation x

Honestly, one of the worst experiences of my life. The room had a weird mould stench and the extractor fan in the shower was broken and when turning on the light, it would run for an hour and not turn off meaning I was not able to sleep. The toilet cistern system also had a leak and I could it leaking 24/7. I checked in at midnight, so was there to only to sleep but honestly I'd given up at that point and was out by 8am the next morning.

Receptionist is certainly enthustiastic

Room was smalll compared to many other times we have stayed there noisy radiator was told the first night that they would move us the next day showed them a live video of the noise had to get up 3 times during the night to turn down then when complained said no other rooms available so had to sleep with no heat with our coats on

Very friendly and accommodating bathrooms could do with update

Clean room. Friendly staff

Great old time hotel

Very nice stay

Accommodation was great, old school but was very good. Very large room.