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staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good

All.good.

Parking was good no comment on the bars as we didn't use it

Lots of parking, large clean room. Perfect location for us. Would recommend to anyone visiting West Midlands safari park.

Hotel was reasonably priced for a reason. Room was spacious and comfortable but a little tired. Nice quiet location though, so had a good night sleep. Breakfast was a disappointment, best leave it at that. I would consider staying again, easy parking, good location and certainly good value for money compared to other options on this occasion.

Highly disappointing. A very, very run down hotel. Room had a disinfectant smell, bedding minimal, carpet needs a good cleaning, and basic shower unit - a curtain around a plastic base - with a blocked drain that risked flooding. This is certainly nowhere close to the ‘Very Good’ 8/10 rating as presented by Expedia.

Room was average outdated tv compared to the other double room. Had to ask for tea bags ect the next day as they didn't do turn down of the rooms. Internet went down for the stay so wifi wasnt working

Too noicy people banging shouting all night, and the morning. No water in room.room was big ideal Comfy bed.self parking . Ideal hotel just outside town.

Easy parking and free. Bar with a good selection. No evening meal or lunch. Breakfast was ok and enough to start the day.

Plenty of parking, looking dated and shabby. Hot breakfast was sausages, boiled eggs,beans and hash browns, bread for toast,no bacon and no top ups to buffet containers

Excellent place. Great customer service.

Room was adequate but the staff were friendly and helpful.

The rooms were disgusting, mould on the shower curtains and walls and furniture plus brown stains ground into the toilet seat. No facilities available and generally not fit for purpose.

The hotel needs to be a little bit more welcoming. The outside could definitely needs a good clean. The bathroom could have had glasses in there. The floors needs a good scrub as the grout looks dirty around the floor tiles. The light in the bedroom keeps flickering. Odd size cups in the bedroom. The breakfast was poor, only beans and hard boiled eggs as a hot choice. Only full fat milk also.

Staff good, room good, car park good, shower Good. Wasnt a fan of boiled eggs for breakfast. Would have rathered scrambled eggs

Good value of money

WiFi wasn’t working for entire stay. Staff member told me it had been down and would be fixed in 2 hours but wasn’t. Room was freezing, heating didn’t work. Staff brought me an electric heater but this struggled to warm the room. Sheets were coarse and uncomfortable. Room was extremely noisy. Made 2 noise complaints about a neighbouring room. Staff came and spoke to them but noise did not stop. Walls were paper thin. Got very poor sleep, and did not feel I got value for my money. Staff were very pleasant though so they are a credit to the hotel.

I strongly do not recommend staying at this hotel. It is nothing like the photos suggest, and the reality is a far cry from what’s promised. The photos on the website are outdated and show the hotel as it was before it was closed and later repurposed by the UK Home Office to house asylum seekers. It appears the property was recently bought, but no renovations have been made. The entire hotel feels worn down, dated, and in desperate need of major refurbishment. The rooms and common areas are a far cry from the sleek, modern aesthetic promised in the images. There’s no sign of a bar or restaurant, despite both being advertised. Instead, you're left with a tired, almost abandoned feel, which makes it hard to believe any real investment has been made in maintaining the place. Breakfast was another disappointment. It was extremely basic—just hard-boiled eggs and baked beans served hot, along with a small selection of cereals and pastries. Certainly not the fresh, varied spread one would expect at a hotel of any standard. Overall, the experience left a lot to be desired. In short, I’d advise looking elsewhere for your stay. It’s clear this hotel has not kept up with its promises or its facilities, and it’s unlikely you’ll find the comfort or quality you’re hoping for here.

Room was lovely, staff was really friendly ,really felt welcome

Very friendly and helpful staff. They were so accommodating for whatever we asked for. Nice clean room, and a lovely comfy bed. Local to Kidderminster town centre, and also to Bewdley centre. an Ideal location for West Mids safari park too. All are within a 10 minute drive from hotel. I Would definitely stay there again if I’m ever in that area.