Gainsborough House Hotel

The reception staff was welcoming when we arrived . The main problem I had was the Aircon when in use was very noisy and when turned off kept making a water like noise the whole night until roughly 0730am. Also when the Aircon was off the room was very cold and the duvet was extremely thin !

Our stay was everything we wanted it to be, i e Clean room staff helpful and friendly

The hotel did not offer breakfast although it advertises nice big breakfast, rooms were not cleaned and arico was making it impossible to sleep. Not a hotel I will ever visit again....

The was standard size very nice and clean staff were also very good some reason restaurants were close not evening meals people can have,there is plenty of parking space people can park who staying in the hotel for free.

We stayed at this hotel because we were going to the safari the next day, and it’s so close and easy lovely hotel

This was our wedding venue 33 years ago and we stayed this weekend to visit friends and family. The hotel looks tired and dreary and unfortunately no ambience. The rooms were clean but in need of some TLC. I used a Tesco voucher and I’m not sure I’d be happy with the £92 price tag if I was paying. No breakfast being served or evening meals as the hotel was too quiet to bring in chefs and waiting in staff. This we fully understood as we run our own pub and B and B, but it would have been good to know when booking from hotels.com. We were welcomed warmly and with just one person running the hotel a great job was done. We hope this venue can power through the difficult times and return to its former popularity and glory. We wish you all the best

Restaurant closed as hotel so quiet, dated hotel in need of complete renovation.

Arrived in room to find it smelly and smelling of smoke. I opened the window to vent and left it open and all was fine. However I later discovered why the room smelt. When we returned later the room stank again this was because we were above the smoking shelter which everyone used until 2,30 in the morning. Do not book a room at the front of the hotel and take earplugs if you do. The manager in the morning was sympathetic but I had paid the day before so he was blowing smoke you know where. Convenience great but beware if they have a function on

Staying 2 evenings you would think that they would clean the room and provide clean towels This was not the case. Also had to go up three flights of stairs as the keycard was not working 3 times on arrival.

The staff did what they could to help but numbers seemed to be thin - it looks as though the hotel has struggled with the recent downturn. The furniture and bathroom fittings were all all very good - but there was no restaurant and no atmosphere, and the staff did their best in the circumstances.

Property clean and I slept well, Staff following Covid guidence for the most part. However... The internet is dreadful- can't watch youtube, Netflix etc because its so slow- and first thing in the morning (6am) there was no hot water for a shower.

Nice Hotel. There was no Restaurant or food at the Hotel during our stay but we were provided with a list of good places to eat both Breakfast and Evening meals. The ones we tried were very good

We had a nice weekend. The kitchen extraction was a little annoying and the windows in the restaurant annex needed a clean. Nice and friendly staff we would go back

Room not really cleaned properly lack of control of noisemakers particularly children late at night Very poor breakfast

Only one pillow each had to ask housekeeper for more. Breakfast priced too high for buffet style.

Mostly good, but restaurant for evening meal closed, no advance warning.

The staff were pleasant and efficient, rooms were pretty basic and missing the little touches that have been found in other hotel stays elsewhere across the UK but for a one night stay didn't affect things too much. In the family room the sofa bed was quite creaky and you could feel the springs & bars through the thin topper. Moved to the bed half way though the night squeezing in with the rest of the family which was much better. The biggest shame was the attitude of some guests on our floor who at 1am loudly returned to their rooms speaking loudly without any concern for sleeping guests. Guests leaving early the next morning also couldn't respect the rest of those around them allowing the room doors to slam shut just before 7am. Not the hotels fault but a umfortunate all the same.

The worst hotel stay I've ever had. No food, or room service. Drink service only.. £3.50 each time. No help, service or anything. The hairdryer didnt work, the iron didnt work. Over all hygiene was dire, the room smelled damp. Beetles and spiders in the bathroom. No replenishment for the 5ml of shower gel between two when it was used on day one. Room cleaning consisted of removing the bin, didnt make the bed, or make any effort to make it look appealing. Key card for the door continually broken so standing in the hallway for 10 mins each time we tried to get into the room. The doors slammed all night long. No comfort what so ever, wouldn't recommend anybody to stay there, even the beetles gave up in the end

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We were staying at Kidderminster for my sisiters Funeral.Not the best of weather,cold and wet.Heating could have been better.Water was only warm not warm enough for a shower.Hotel was nice but empty.