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Spotless room, great night entertainment love the pool and great Location to jump on the tram to the tower

Very good price local to everything good transport we parked and then traveled by tram clean friendly food breakfast in the morning

The bed was solid could feel every spring the room was the most basic of basic the bath was rusty Thankfully we were only staying one night we’ve stayed previously and the room we had the first time was a lot better

I attended a soul weekend and stayed an additional night with Hotels.com. They

Space

Great value for money, rooms a little tired but huge comfy bed, clean bathroom, plenty of tea/coffee. Not much more to expect. Didn't have breakfast. Biggest issue was that the swimming pool facilities close at 1700 which is not clearly stated, this was a main reason why I chose the hotel and it should at least be something that is advised at check in.

Great location and check in experience. Room was overlooking the Blackpool tower but there was a door which was really loose and due to the high winds it was making too much noise which was making us and our 1 year old unable to sleep.

We did an online check in the day before arrival. We thought it was just pick up the key and relax. After a long wait to check in (over an hour) We eventually got the key to the room and found someone else's belonging in there. Apologies were made the receptionist and she offered to upgrade us to one of the 'executive' type rooms by way of compensation. The room looked good but we could hear constant traffic noises. We thought a window was open. The window was fully closed but damaged - with cold air blowing around the frame into the room. The standard duvet was was very thin - we had a cold and restless night. We eventually got an extra duvet the following day after 2 or 3 requests. The fire alarm went off on the Monday. No idea if it was a 'drill' or a fire? We did not know it was a weekly drill because there was no warning signs in the room. Myself and another 'disabled' person had to struggle to the stairs and struggled down 3 flights of stairs from 6th floor - before someone informed us it 'was' a drill. I dread to think what could happen in the event of real fire! In summary - We had no problems with staff. The amenities were good, but our stay was ruined by the room experience re: traffic noise and cold nights

nice hotel

Staff didnt clean room the for the three days we was there

We were extremely happy with everything apart from the Christmas lunch the food was good but the queuing was terrible I think this needs the top dogs to sort this out for sure we thought it was going to be waiter service and should of been it would of been a lot smoother and faster for sure apart from that we loved it I am going to give a massive hand out to Helen she worked wonders and tried her absolute best with everything well done Helen she needs a big fat wage rise for everything she did/does oh just 1 last thing the bar should be open all day and tea coffee should be available all day too and maybe entertainment during the day this would make the grand so much Grander

Bedding not changed when requested after 9 nights Christmas Dinner was atrocious had to wait for 40 minutes to be seated then put on a table with people who we did not knowtable cloth was dirty with gravy stains so i decided to video the restaurant and the complaints will not be staying there again very poor for we spent 120 pounds was not worth 10 pound

Poor check in, room not ready even after check in time. Bathroom needed a deep clean. Bar was good

It was wonderful experience in there , we will visit again

Hotel a bit dated Bedroom we had was badly in need of a make over,sink in toilet was cracked. Room could do with painting bathroom had mixed matched tiles . Bed was excellent and room was comfy. Staff really friendly.

Room was clean, staff were great

Excellent stay, comfortable and clean

Hotel stunning and facilities amazing except bedrooms quite damaged when look closer mattress filthy ,cracked sink mold on roof of bathroom ,bedroom bed broken ,one light didn't work but if all these was rectified it would of been a nice room and a little more of a deep clean .

Breakfast and evening meal was good. Room was clean but the radiator was not working. Electric radiator was available in the room to use. Bed was noisy every time you move. Girl on the pool reception was always very friendly and helpful. Overall stay was good.

Rooms are very dated to rest of hotel, and beds are so hard didnt sleep a wink, needs a upgrade and breakfast and tea was basic, swimming pool was closed at 3 when it's prime time check in so couldnt use, not really family orientated no games rooms and swimming pool closed when arrived wouldnt stay again.