그랜드 호텔 블랙풀

Great for the price you pay! Rooms a little dated but very clean Staff friendly but felt for guy in reception as one covering reception during 3-330 so was a queue …. Didn’t use restaurant at all so can’t comment Central good location Value for money Would return

Had to move room 3 times before settling because the tv didnt work my partner went to complaint as I had enough to be told it’s luck if the tv works :/ .

Very good hotel, easy to manoeuvre around, three lifts .clean, 20 minutes walk( easy pace )to the tower.

Friendly staff, broken window so didn't sleep well in the night due to outside noise! this was a family room and we had two children who also struggled to sleep. the shower head in the bathroom broken so drenched the whole room. Swimming pool and breakfast where good.

I had to move room 3 times. The final room had other people's hair in shower and bed. Stains on net curtains. 2 spot lights in the room by the door out of the 4 lamp 2 did not work.

This is not first visit in this hotel I know how is amazing .I will come back again. Thanks

Room and rest of hotel clean to good standard. Staff friendly and helpful. Breakfast was average although selection was not up to the standard of previous stays at the hotel.

Upon arrival into the council estate hotel car park, beware of local travellers, as you you find your way in, there is No clear signage nor anyone to great you. At first I thought I had walked into a abandoned hotel from the 90’s I managed to find my way up to the reception floor where it was empty and a young man desperately trying to deal with a local travellers, a phone call and myself trying to check in. Considering the position he was left in, he was doing really well. Got the keys to our 2 rooms on the 7th floor, once we opened the door, both rooms absolutely wreaked of cigarettes and B.O. both rooms smelled the same, so not just a one off. Clearly not had new carpets since smoking was banned. There is no Air conditioning or venting, the rooms apart from the window which you can crack open an inch. Lucky we were too tired and went to bed, but the local druggies outside kept us awake from 1.00am until 4.00am screaming. It was a mixture of faulty towers and Grand theft Auto combined into one nightmare. Breakfast finishes at 9.00, when we arrived looked ok, but not really a selection, the coffee machine was out of order, when I asked the only member of staff, where can I get a coffee, she said I would have to have the juice. We reluctantly ate some kind of an egg and bean with overcooked sausage breakfast and left politely left without causing a scene. We booked this hotel, because it has a pool and a gym, the pool and gym were closed. Terrible hotel, Do not book it.

Very very short staffed only one member of staff on reception. Only booked for the pool and spa facilities and on arrival was told due to one person been ill the whole spa was closed!? One person manning the entire spa in a 700+ room hotel. Not fair on the guests at all! Totally misleading. Will not return.

Pool was closed, closes early on a Sunday, so disappointing. People playing loud music and shouting, put up with it until 3am then complained to reception, apparently other people complained and nothing was done, they went to tell them eventually but obviously don't like doing confrontation so they ignore the problems. Wouldn't recommend this hotel.

Room very dated, moderately clean

Yes

Wanting a lovely weekend away with my wife to be, having a not so pleasant experience. Our first room we was given was dirty and not maintained at all to a good cleanliness standard at all. Complain at reception they did upgrade us to another room however this was still dirty and not what i was expecting at all. Would never return again.

三天沒來整理房間，設備老舊

Would s stay there again

Breakfast was good value & staff very friendly. Room was fairly clean but bathroom looked tired with stains on bath and show not staying up that easily. Rooms not very soundproof as you could hear everything in the corridors like the door was open at times. Overall though good value.

Was a lovely hotel. Was under staffed. Breakfast was late.every morning. And didnt get to use the swimming pool. As was under maintenance. Overall was a lovely place to stay.

Awful beyond words with rude unprofessional staff Stayed one night on the coniston suite. Room wasn’t even ready or cleaned. Told reception only to get a unmeaningful apology. Woke up to banging from the cleaner telling me it’s a 10am Checkout on a bank holiday rude with a stinking attitude. No tea bags in the suite only to be told they are kept in reception !!’n you pay for hospitality and expect a warm welcome in a 4 star hotel !! No wonder Britannia hotels is constantly reviewed badly and this hotel typifies how poorly staff are trained. I would rather have a nights stay at bates motel !

The staff at reception, the bar and especially at the restaurant were great, the man at the pool wasn’t very helpful and needs to work on his people skills. The room was ok but hadn’t been cleaned properly there was piles of cigarette ash on the window sill. The kids cot beds had broken and missing slats so not comfortable or safe. The hotel is cashless but wasn’t told except the gym where you will need a £1 for the lockers.

Stayed here many times before all good but should not advertise pool and gym etc but not have it open