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Nice room. Friendly staff but location is inconvenient with all the roadworks currently - should be reflected in a lower room cost

The staff were very friendly, service was good and we enjoyed a few short walks in the surrounding woodland. However my wife and I found a number of small stains around our room. The first night we stayed, my wife couldn’t sleep well at all, the sheets gave us both a rash. Hers was very severe, we both had lumps and itchiness after having spent just one night, so unfortunately we had to sleep on top of the quilt our second night, in an attempt to relieve some of the irritation and discomfort. Overall a nice location, but one of the main priorities of people booking a hotel is the quality of sleep they will get, which is where this hotel let us down.

There are roadworks being done on the road that the hotel is located, so I was not able to easily access the hotel. After a long drive here, I could not find the access road, so phoned the front dress. When I explained the situation to Francesca, she initially gave the advise to 'just find another way'. I had to ask her why alternative directions were not available on their website. Then explained I had two children with me & am unfamiliar with the area before she did eventually look up how I could access the hotel. Not a very good first impression, but one which could have been avoided if the hotel would have given information about the road closure on their website.

Nice property good gym facilities. Only criticism is that I think it’s cheeky to charge guests to park there:

Very good attentive service in the restaurant. Enjoyed having a room with a balcony, although bed mattress & pillows need replacing.

Every single member of staff bent over backwards to be very welcoming, polite and helpful. Extremely comfortable bed.

From check in to check out, our experience was very good. The staff were friendly and very attentive. They gave us a late check out. The breakfast was good and our HB package was great value for money. Clean friendly and great value.

The hotel is more like a slightly better Travelodge than a nicer hotel. No soul to it. You have to pay for parking. Breakfast however was lovely, as were the staff who were helping in the breakfast room.

Staircase's with no handrails - wires coming out of ceiling by a lift entrance 1st floor. Restricted wine selection due to having parties and all the cheaper end of the wine selection out of stock, for a professional hotel and in party season you would think they could plan a little better. Inclusive meal menu had as many "pay extra" selections as the included choices. Un-collected trays in corridor for rooms. High parking charges. Cold rooms on arrival.

I liked that we were checked in immediately and I liked the very comprehensive breakfast. I didnt like the additional parking charge and the very thin duvet in the cold month of December.

Hotel OK, breakfast disgusting!! Staff in restaurant very friendly and courteous. Lift not working for first day. Room cold!!

The property is good and beds very comfortable. The biggest negative was having to carry bags up and down the steps to reach elevator and or the final destination into the room. It is hard to carry large bags up and down the steps.

A lovely refurbished room, but let down with cold breakfast, but plates were hot

Wi fi ok Parking not free , always a negative for me Breakfast was great Not easy access depending on direction of travel and lots of long term roadworks in area (not their fault obviously) Quiet

Room service when made an enquiry in the evening unfortunately was going to be over 90 minutes

I normally state at the Premier Inn at Cobham but it was full, so thought I'd try the Hilton. First shock was they charge you £8 a night for the privilege of parking in their car park; now I can live with city centre hotels doing this, but this is a country hotel and therefore just a budget airline style rip off. However, the biggest issue was the power failure that left my room without water in the bathroom; I had to attend an important family event unshowered and unshaved. When I enquired about some level of refund, I was told the manager would contact me, they never have.

Lovely property, a little bungle with our room upon arrival as we’d ordered the King Wellness patio room. We were put in pet friendly patio room and no wellness package. This was promptly rectified however did not receive the yoga matt as lead to believe from images when booking.

Not long in the hotel but very nice.

Good breakfast and nice grounds with friendly staff

Order breakfast when you book or the prices rise dramatically. Nice selection of buffet breakfast to suit all tastes.