Holiday Inn GLOUCESTER - CHELTENHAM by IHG

Lovely clean hotel & polite staff

Staff very helpful and courteous. Property very clean.Good facilities and everything in rooms needed for stay.eg hairdryer iron and ironing board tea and coffee making facilities. Good variety of foods available and plentiful for buffet breakfast.Enjoyed our stay and will definitely visit again in the future .

Very nice customer service,spotless clean room 👌Amazing place to stay😍

Breakfast menu good, spa facilities including pool good. Room clean. Location idea for us

Room met our expectations. Very clean and well equipped. Staff friendly and helpful. Would stay again!!

Dog mess everywhere outside on grasses areas. Not ideal for responsive dog owner with young children. Daughter’s new trainers ruined as soon as we arrived. Fridge not working in our room.

The staff were excellent. Unintrusive but always there when needed. Polite, bright and attentive. Can’t believe how hard everyone worked over the festive break just so guests could relax. I do hope they’re duly rewarded. Please thank them all for us. We will return next year purely because of your staff.

The duty receptionist was very ignorant, scruffy and wasnt sure what he was doing. All the staff seemed to panicing because a coach of Japanese tourists were checking in, forgetting the people who were waiting. Food was terrible, overprice and not worth the value. Room was nice but the heating kept going off and it was a cold night. Doors banging throughout the night with people talking loudly in the public areas. My worst, by far, stay at this Holiday Inn.

Clean room. Good pool. Kids said the pancakes are the best.

Only an overnight stay but a very pleasant one. Room was clean and staff were friendly and helpful. Large car park with disabled parking close to Reception. Spacious restaurant with good food Breakfast was excellent with a good choice of food.

Amazing hotel! New, clean, amazing spa, swim and gym. Lovely breakfast with lots of verity on offer . All staff were friendly.

The staff were very pleasant; and the room was clean and comfortable.

Breakfast was excellent, staff were all friendly too

Honestly much nicer than some very expensive hotel chains I’ve stayed with. Very comfortable bed, clean spacious rooms, good WiFi, good food and drink options and a pool! Will stay again.

Good

Its clean. Staff were friendly. Good selection for breakfast

We had a great stay. There were 3 adults sharing a room with king bed and double sofa bed and had plenty of room. There was also a fridge. The pool is great and includes pool, jacuzzi, steam room and sauna - there are lockers and towels provided. Staff were all lovely and friendly on reception, in the spa and in the restaurant. Breakfast was excellent. We came by train to Cheltenham Spa - do not get a taxi from outside the station as it costs twice as much as an uber. We had lunch one day in the bar which was really nice and bought food from Sainsbury’s which is a short walk away. The bar is a nice area to chill out in.

Room clean

Very helpfull retaurant staff and very good breakfast choices.

Took ages to actually check in when I got to the stand, and got told the breakfast I had paid for originally hasn't come through so had to pay again