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前払いで宿泊代を支払ったのにチェックアウト時にまた請求された。 2泊したがルームカードキーは1泊でしか設定しておらず2日目は部屋が空かない。 備品補充なし。 ツインをリクエストしていたのにダブルだった。もちろん変更してもらった。 忘れ物をしてメールしたが2日前のメールのチェックもしていない。

We had a lovely stay here. While you can see things are being updated, the attentiin to detail wasnt there. Our room, room 1, was a suite. Dated furniture and the windows wouldnt open. Thankfully we didnt stay on a very hot night. The bed was huge, and a lovely comfortable matress. We ate sunday lunch at the hotel, the food was lovely, the dining room needed cleaning, im not hugely fussy, but it just doesnt appear to have the attention to detail where nessasery, which lets it down.

excellent service ,very freindly and comfortable.

Late evening staff Didn't answer the phone at all when trying to call about booking. Rude people staying around the hotel making noise till 3 in morning to he woken up by there faulty fire alarm at 8 in the morning terrible stay will not be coming again

Whoever owns the property needs to look seriously at what they are doing, everything is below standard but could be very good if they put some effort into it. The rooms need updated, the food is below standard and the general appearance of the hotel needs work. The one positive the staff were very nice.

Very nice stay. Very Nice food in restaurant.

Always enjoy staying here food is good

Lovely staff and very dog friendly.

The hotel is in such a beautiful setting! It was lovely to wake up and see the rolling hills of the Peak District in the morning. The staff were lovely and the breakfast in the morning was great. However, the high chair we were given for our little one at breakfast could have done with a wipe over. The lift wasn’t working during our stay which made things tricky with the car seat but it didn’t ruin the stay. Overall, a lovely stay and would highly recommend!

great staff really helpful. only one gripe was the bar was a bit exspensive £7.80 a pint.

Room and overall hotel was pretty nice, waited a long time for dinner, so would probably skip that if I stayed again, which given the pricing I probably would

Good location, nice area, staff are great. Room was a little small and quite dated needs renovating. However I had a comfortable nights sleep.

Prompt and efficient check Good location and entrance and grounds impressive Room was very cold on arrival We used the supplementary heater but it took a long time to warm the room Towel rail not working (room 57 ) No view from this room Woken by noisy people at 2.30!( not the hotels fault) Tea and biscuits in room good No hanging space in room ( coat hooks) ok for us - only staying one night - but difficult if staying for a few days Did not eat at hotel - we were visiting relatives Will probably stay again for short visits

Location great , staff lovely apart from one who lived in staff area . Playing music and making noise at 1:30 am on our 2nd night 🙄 still waiting for manager to contact me about it . Staff on site were very good at helping to resolve the issue. But we paid for a suite to relax and enjoy but were unable to do this at night. On the first night we had to move to another room as there was a Christmas party on down below our room , again staff on site were apologetic as they said we should have been warned when we booked .

El alojamiento Ensi muy muy antiguo y proporcionalmente con escasez de dotaciones en las habitaciones (pocos enchufes irregularidad en la calefacción….) el camino desde la carretera al Hotel completamente a oscuras sin ningún tipo de iluminación por la noche…… lo cual compensaba por el trato del personal que fue estupendo

Very pleasant one night stay, great food, great staff

Very cosy and Christmassy very expensive beer £8.10 pint cider £8.60 a bottle. Food looked great but far too expensive imo

This hotel is very dated, and definitely needs an upgrade in the very tired rooms.

Friendly atmosphere. Good for dogs and family. Relaxing stay and perfectly placed for exploring Peak District.

I came for a wedding and the day and night were fantastic