ホテル 52 スタンリー、シュア ホテル コレクション バイ ベスト ウェスタン

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Review of two night stay at Hotel 52, Stanley from Friday 8th to Sunday 10th May 2026 Check-in was online only which required a smartphone and a reliable Wi-Fi signal, there are no reception staff on site during the normal working day. The outer door was automatic so anyone could walk in. After collecting our key from a key safe we went to find our room. There was a security toggle with the key to open inner doors of the hotel but none of the security locks functioned so anyone could access all areas of the hotel. This is not safe. The only lockable door was the bedroom door. With no staff on site this is a disgraceful lack of security. We had booked a double room with en suite facilities. The room appeared to be set up for single occupancy. The bed was a ¾ size double bed with a single mattress protector. There was only one chair which was very stained, one bedside table and one bedside light. The bathroom was on a lower level and had three steep steps down with handrails either side. Both handrails were almost completely pulled from the wall and would have offered no support to a person who stumbled on the steps. There was no shaver socket in the bathroom and the hot water feed to the wash-hand basin was barely tepid. The shower was warm enough. Two bath towels were supplied and two mugs for tea/coffee. These were the only sign that the room was for double occupancy. There was no bin in the room for any litter we might have and it was not clear that housekeeping was only o

Clean and convenient for my stay. Internal security is still not activated (security doors to get to rooms) but the rooms are good and facilities excellent. I didn’t use the attached restaurant/bar, so can’t comment on those.

No staff on site at all and remote registration not straight forward WOULD NOT RECOMMMEND

Delighted with our room! It was very clean and fresh and well stocked with tea/coffee/chocolate, plus toiletries. The shower was easy to use, the water hot and plentiful, and the towels were thick and fluffy. The bed had a feather duvet which made it very luxurious and super cosy! The staff we met were polite, helpful and a credit to the company. We didn't use Restaurant next door for breakfast, but we did have an evening meal there (a cheese burger - two patties - and a chicken parmo - breaded chicken with tomato puree and garlic and cheese topping). The food was hot, the portion size generous and fantastic value for money. This place is ideal for visiting Beamish, or the Tanfield Railway (like we did). Seriously can't recommend it enough!

Staff very helpful and friendly, my room was excellent a nice big bed, big walking shower and all very clean. Would gladly recommend a stay here.

Very clean and comfortable fornwhat we needed .the staff were very welcoming and couldnt do enough for us . Breakfast at rangos was spot on with friendly staff as well Would recommend the hotel

Check in was easy, staff couldn't do enough for me, friendly and welcoming. Very nice large room, bed and clean shower room. Definitely come back if needed to and would highly recommend it.

No meals served on site, but available next door at restaurant, which is closed Mondays & Tuesdays

Cleanliness was excellent, no restaurant for most of my stay. Walls in room are paper thin, so can hear everything in next room! Overall, booking in process very good, room was very good… maybe don’t place guesses in rooms next to staff, especially if they are ill and cough all night long!!!

Room was fantastic. Lovely and clean. The rangos restaurant was unbelievable. The food was really nice and the service was great. Would 100% recommend

Parking was fine check-in was easy. I didn't use the bar. Rooms are spotless.

Parking easy and room was spotless

Second time we have stayed and found the room clean and comfortable. The one small comment is that a hairdryer would be been useful. However, very happy to recommend and would stay again.

Easy check in, spotless rooms.

The hotel is basic but comfortable beds. The showers are temperamental sometimes hot sometimes cold . Its a self check in hotel with a code to get the key out the key safe. The reception isnt manned 24hrs a day . So check if you really need to see someone. We stay here once a mont ad my son has regular hospital appointments. And the hotel is close to family. Its cheap convenient and clean. We always take extra tea sugar milk as you only get enough for few cups of tea. And with the reception not been manned you cant ask for some more. But there is a one stop 5 mins away .

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Staff on reception very friendly and helpful, rooms were very modern and clean, Parking on site good.

Great staff, friendly and helpful. Room was basic but for the price it did it's job. Comfy bed. Downside was no bulb in the bedside lamp and the TV didn't work, not that it bothered me that much but still to be mentioned as a paying customer.

We stayed here before the GNR. Good location. Room was clean and bathroom is good. Check in was easy. It had a kitchnette which i didnt realise, so next time id be able to prepare my breaksfast before the run. Would definitely recommend.