ホテル 52 スタンリー、シュア ホテル コレクション バイ ベスト ウェスタン

Staff on reception very friendly and helpful, rooms were very modern and clean, Parking on site good.

Great staff, friendly and helpful. Room was basic but for the price it did it's job. Comfy bed. Downside was no bulb in the bedside lamp and the TV didn't work, not that it bothered me that much but still to be mentioned as a paying customer.

We stayed here before the GNR. Good location. Room was clean and bathroom is good. Check in was easy. It had a kitchnette which i didnt realise, so next time id be able to prepare my breaksfast before the run. Would definitely recommend.

Basic hotel that met the need for a couple of nights stay, remote check-in procedure was adequate but lacked the personal touch. Adjacent restaurant provided a range of food and drink and seemed popular with locals.

Lovely clean rooms and communal areas, comfy beds and very convenient parking. The restaurant had changed hands since I booked and is no longer dog friendly which presented a problem at breakfast which we had paid for. Fortunately a member of staff offered to look after our dog while we went to eat but we should have been informed beforehand.

Good clean accommodation and pleasant staff. The only real fault was the car park needed some tidying up with weeds and overgrown grass, etc which gave a bad first impression of the hotel. Everything in the hotel was perfect apart from the items mentioned earlier.

Clean and comfortable. The lift was out of order. Didn’t realise we needed to book in for breakfast! Staff were friendly.

We were at a wedding at the south Causey inn .. room was a bit hot due to the weather ..

We had contacted the hotel before arrival and on the pre arrival check in to say that my husband had mobility issues, we were put into a room on the first floor but the lift was not working. It was a major struggle for him. They assured us it would be fixed by that evening, as it was a Friday afternoon when we arrived I was dubious. The next day we were offered a ground floor room. The rooms need to be sound proofed as we could hear when someone was using water, washing, showering filling the kettle. Also could hear people talking as though they were outside our room. The staff were lovely, but after the experience we had we feel we are due compensation.

On arrival after checking in via email i didnt receive an email back with my room number. I called the nuber on the reception desk and was told my room number via them but the key was not there. I was told that they were still probably servicing the room but as it was 5pm and check in was from 4 i was a little surprised. I was then told to wait in reception for someone to come and assist me. 20 minutes later a woman arrived and took us to the room to find no towels or tea and coffe making stuff. (Milk teabags cups). I called her again and was told she would bring some up. After travelling for 3 hours all i wanted was a cup of tea! 20 minutes later she arrived with 1 towel a carton of milk and 2 chipped mugs. I have since kearnt that the local dss are housed in this hotel which wasnt stated so there were young people hanging around which was unnerving. At around 3 am there was an argument happening outside between 2 of them which caused me some concern. The room was hot and stuffy maybe a fan wouldn't go a miss and the bed was tiny Never again

We needed to book in early and after a phone call to them it was not a problem. Absolutely spotless room and bathroom cleaner than most 4* hotels, easy parking . Everything you could need and at half the price of those nearer Beamish or wedding venues. staff warm and welcoming , well done Hotel 52.

We were quite disappointed with our accommodations. The facility was very rundown and in need of repair. The walls were scratched up and had duct tape on them.

Shocking hotel/hostel girls outside smoking weed when we arrived. The rooms were awful, no one on reception when we arrived just a note left saying had to leave early.

Check-in was easy. Excellent welcome and key system explained. Minor issues. 13amp sockets not easy to access, took a while to find the spare sockets, all were behind furniture! Only one bedside lamp. Not a major issue this time, as we only needed the room for sleeping. However, for a longer stay bedtime reading would have been an issue. Problem with the door handle being loose. It was reported and we were assured that it had been logged and would be dealt with. We will be staying again when we need to be in the area.

Very clean, newly refurbished room (#14) with a very well stocked tea tray and good towels and bedding. On a Sunday night, there were limited eating options nearby, so we had a chinese and pizza takeaway in our room. The room was let down by needing just a little more maintenance - the desk chair was broken and the door handle was loose. Its also a noisy hotel because although other guests were just going about their normal business the sound seemed to really carry and echo through the corridor.

Totally Recommend this Hotel 😍👍⭐️⭐️⭐️⭐️⭐️

Clean and spacious room. Comfortable mattress. Tea and coffee available. Odd smell, no ventilation- windows does not open. Tv turned on at volume every 30min. Had to unplug it. Shower made high volume high ptich noise continuously. Bed small why no king size. Lots of noise travel between rooms.

Very good location to visit Beamish museum. Staff all very helpful. A big thanks to Jeanette on reception

No breakfast any more . It’s fine , but very basic . But clean and pleasant.

Pleasant room, concise instructions for auto-check in, clean throughout