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Tidy, clean, and friendly. Excellent.

I have stayed at the Midland frequently since I started working in Keighley in early February and until this week considered it an excellent, outstanding hotel with highly professional staff. I was so impressed that I took my wife there one weekend to show it off. I have travelled and worked globally for 25 years staying at some world class establishments in the US, China and everywhere in between, The Midland in Bradford can certainly 'hold its own'. Unfortunately this week changed my perception completely. The new reception team were struggling (unlike previous weeks where they were EXCELLENT). My room was supposed to be a no smoking room BUT it absolutely 'stank' of fresh cigarette smoke. The situation wasn't helped by the power cut on Monday but I can overlook that...it happens. A really important concern that needs addressing urgently however is the presence of homless people sleeping in the car park behind the hotel, it is very un-nerving and eventhough I am a very fit, experienced, martial arts practioner....I would not be comfortable with my wife and children staying in the hotel and going into the car park at night. Unfortunately in our broken society some people find themselves in this position and maybe there is a solution available to help everyone..rather than have homeless people in the car park....Can the hotel do something to address this...maybe offer them a room?

Excellent city centre hotel, close to shops theatres and travel connections

Room clean and spacious, with good tea/coffee making facilities.

Fabulous location in the city centre. Beautiful historic building. Staff were extremely friendly and welcoming.

The room and bathroom was so dirty I refused to stay in it. No alternative offered

Good size rooms

Courteous staff

Bath taps hard to use

Lovely old railway hotel. Friendly reception and clean rooms. Ideal for a city centre stay.

Great nights sleep. Grand hotel. Fab location and parking included

Great parking. Ev charger doesnt work correctly. Room looks clean but was dusty Bedding had marks and smelt old very musty The towel also looked clean but few marks and smelt old and dusty

Good location, friendly efficient staff who will resolve any problems without fuss. Genuinely dog friendly too.

Lovely stay. Really helpful night staff. Good amenities in room and around the hotel, dog friendly plus a great location.

The staff are brilliant but the hotel needs work carpet is very old the bedroom floor makes noise when you walk and furniture is old. But they do provide the basic.

Great central location, parking and charging for my EV. Clean and comfortable room. Good value

Fantastic room, brilliant staff. Recommended.

A little gem, clean tidy and perfect for an overnight business stay

Lovely staff

Brilliant staff, hotel clean and tidy, food good ,onsite parking, easy walking distance to shopping centre and theatres, train station,would stay there again many thanks