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Paving in garden area uneven. Coffee not always available in some bars. Pond needs warning signs, and safety features for young children. More towels needed in room. Reception lady with blonde hair, on arrival, not very friendly. On breakfast, food luke-warm, bacon and scrambled eggs dry and tasteless. Plates cold and had to chase cutlery and plates not cleared.

Good

The room was very comfortable and clean. Lovely big shower. The hotel was very nice and again very clean. Great bar. As you walk in to the reception it is very grand like walking into a beautiful Manor House. Breakfast was very nice with plenty to choose from. The problem I had was it said in the booking email they check in was 2pm. It isn’t it’s 3pm . So be careful.

Very rude staff on reception

Fantastic hotel with amazing Staff and a wonderful breakfast buffet. We will definately be using this hotell again.

The Garden wing is uninspiring upon arrival but inside is first class for quality and cleanliness. Room and en suite nicely furnished and laid out. Not a big room so, with the extremely high temperatures during our stay, became very warm. No aircon but a fan was already in situ. The main building was lovely and cool with doors open for through draughts and aircon in the restaurant. The grounds were excellent for walking and the gardens have great potential. Good quality food. Service good throughout - especially considering a wedding celebration was being hosted. Disappointed that disabled bays were occupied by a works van and two cars - none of which were displaying blue badges. Shouldn't be difficult to monitor as car reg is input on arrival.

Very attentive and friendly staff all set in lovely grounds and main building. Food and drinks were excellent and were very reasonably priced.

Great experience. Just the outside garden looks like it needs some attention

Quiet rooms with lovely views, no noise from other rooms or in the corridor. Pool very clean, no cracked tiles etc. Fans in rooms. Very helpful staff.

The room was very outdated , broken window and blinds which didnt work. The room was extremely hot with only a fan to circulate the already very warm air. Athough the front desk staff were polite, they seemed to struggle with any more than one thing at a time! Although the surroundings were really nice, I dont think I will stay at this hotel again especially when the weather is 30 plus

Our room had a glass with lipstick on it Reception had it removedbut not replaced. Only two towels in the bathroom which were not sufficient for 2 adults. No complimentary soap or toothpaste abd brush.

Check in was easy, our room was available early. This is a big hotel, very much like a rabbit warren! Staff provided a map with clear instructions how to reach our rooms, which were situated in the rather grim looking Garden Rooms block. Inside, the room was spacious, well appointed with plenty of USB sockets. The ensuite was quite small, but everything worked and some toiletries were provided. There is a TV with a small selection of terrestrial stations available to view. The bed was comfortable and the room clean and tidy. We had an early start the following morning, so we asked if we could arrange breakfast before the usual time. They were happy to do this and provided take away boxes, although we didn't realise they were going to put out cereals, had this been the case we would have gone down earlier. We had dinner the night before in the restaurant (there were 10 of us), so had pre booked a table. The menu is extensive with a wide range of food to suit all tastes, including plenty of vegetarian and vegan options. They also cater for allergies with a separate section for coeliacs. The food was very good. There are plenty of comfortable lounges to relax in, a swimming pool and other leisure facilities. There was no water in the bedroom, but there are beverage stations located in various areas around the hotel, so we grabbed a bottle from one of those. There is plenty of parking, and the hotel is easy to locate from the A34. We would recommend this hotel.

Jhf

Nice hotel, staff helpful, lovely grounds to take our dogs for a walk

All good for a one night stay

was excellant

Lovely accommodation with a good choice of food. A bit limited on spirits but overall a great place to stay.

Great breakfast and lovely statf

We had a lovely stay at the hotel, our room was nice and clean on arrival. Breakfast was good and the pool and spa area were just what we needed to have an hour to relax in. Kaleb at the bar was really friendly and professional. We would stay again if in the area.

Room for improvement. Seems to be understaffed.