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I have expressed my concerns regarding my requests/worries upon booking, from day 1, check in, as I had no reply since booking & calls on our way to the hotel. I have health issues so I always have to research accommodations & make requests. That week was the heatwave week so my worry turned into anxiety. Be aware that their website & the Expedia website on Mount Stuart Hotel IS NOT UPDATED. Certainly when we checked out. One of the many concerns in my conversation with David (manager). Lucas was the staff I spoke to first and he was empathetic & lovely to make up/fix some of the issues. I even volunteered to descale their 2 kettles (which is NOT AVAILABLE IN ROOMS ANYMORE) but he did it, not only for me because they are now in a common room. I did understand their reasons and luckily I came prepared (cos of the worry when I did not receive ANY REPLY), with my own electric fan, sheets, antibac spray/wipes & bottled water. My requirements are not by choice but due to health issues. So, like what I learned from David, they are understaffed and could not read messages or answer calls. It's a small hotel with lovely, hard working youth, cleaning & housekeeping plus the lady in reception. Oh and the toiletries, he said are complimentary and one/ room in the duration of stay. I understood why it was cheap but I had to show them photos of how unclean our room was when we checked in. I did appreciate his gesture of goodwill of free late check out until mid day.

The continental breakfast was more than adequate with a pot per person of tea/coffee .The full car park indicated that the hotel was a popular choice to stay which was not surprising As a bonus literally 2 mins walk away is the Cristallo Italian restaurant,fantastic food,generous portions and wonderful friendly service

Love place and great value. Lots of restaurants nearby and short drive to sandbanks- thank you

Parking was easy, safe and not expensive. Perfect location as close to nearby shops, park and seafront but still quiet. The staff were excellent and there was a good choice at breakfast. I would highly recommend Mount Stuart for a decent, clean and affordable place to stay.

Car park is a joke. On entry to the establishment there a man in his slippers drinking tea (we think) on the step. Couldn't find our booking. Room was cold, damp and run down. Falling to pieces.

The room was very basic. There were bleach stains on the bedding, pink stains on the bathroom floor and the toilet seat was yellow. We had a room for 3 adults. We were only provided with 2 cups, the beds advertised were 3 singles but it was a double and a bunk bed. It was ok just for somewhere to sleep but if you wanted to use for a longer stay i wouldn't recommend Parking is bad. Too many cars parked in a small space. You are advised to leave keys so if you are blocking someone in they will move your car! It is a really good location for town and Bournemouth International centre. About a 6 minute walk

The room was clean and linen was good. I liked the biscuits that were provided in the room. Unfortunately the bed was really uncomfortable and the hot water was only available at a set time so I had a cold shower. The room was not serviced during the day which meant consumables were not replenished. The room door also did not fit the frame very well with a large gap at the bottom it is questionable if this is compliant as a fire door. Breakfast was basic and served from 9am which is too late for many and not really worth waiting for. I left early as could not face another night. Staff were pleasant, but next time I’ll try a travel lodge or similar as it’s better for value and comfort.

The "hotel" is locted in a nice and quiet area, 5-8 minutes from the beach however this doesn't make the place better at all. The "hotel" which I wouldn't call it as a hotel at all didn't clean our room, on the second day I asked them to empty the bins and at least to hoover and tidy up, when we returned, nothing was done. There was rearly anyone available at the reception if we needed to speak to someone. We had to ask for toilet paper as it wasn't replenished at all. The beds were so uncomfortable caused back pain to myself and to my partner as well. They didn't have cooked food for the breakfast,only the really basic,bland stuff like bread, butter,jam, apple,banana, yoghurt, summer fruit, cereal etc. We had to ask for tea or for coffee, there was no dusplay for these, no an industial coffee machine. Also, the place need some serious repair,upgrade, tlc and the paint were coming off of the wall, the toilet seat had some nasty stains, the towel rail was so rusty, the shower cabin's tile were moving and not sealed. The room was really noisy, we heared everything from next door and from the main entrance. However the workers were kind and nice people but the Management should do courses how to run a hospitality place if they want to call themself as a hotel, should give the proper basic services that a hotel offers. Bournemouth is a beautiful place, we had a really good time and planning to return back but I would not recommend this place to anyone not even for a night sleep.

I liked because the area is safe, quiet, many dining options, good transport, walkable, easy parking, the hotel is close to the beach. The hotel is good and the staff also

No device at all had to wait until 3.00 to get in to the building, sorry did nt hear the door must have been down stairs. Room was smelly, not in a good state, bathroom was filthy and scruffy with someone’s poo still around the bowel. Supposed to there for 4 night left the next morning not a sign of anyone around. Found another hotel cheaper which was excellent

Staff were very nice, not always at the reception though. Very noisy hotel guests which is not the hotel staffs fault, but if someone was on duty, the noise would not have occurred.

The staff were lovely and breakfast okay but room was damp wallpaper hanging off bed uncomfortable and creaked everytime you moved

Carpet area by radiator was wet, toilet flusher kept getting stuck and you can’t reach the facility Guy most of the time and never anyone at reception, had to use the outside toilet for 2 days, safe to say I am never returning there, you even have to pay for car park untop all the poor service

Staff absolutely amazing. 5/5 for politeness and attiveness. Condition of property in need of a good overhaul. The room I stayed in had water mark around the light fitting, paint peeling from skirting boards, marks on curtain. Not enough hangers or storage space.

Could do with a some tlc. Hot tub extra £180 for 3 hours with 7 days notice) corkage fee £30 per bottle. Bar never open. Water on a timer (prepare for a cold shower).

Very nice hotel near to the beach and restaurants

People are very friendly and I felt safe with my kids. It's very close to the seaside, shops and the park. It was great.

Very friendly staff. Food tasty. Good location. Room for improvement. Please accept the following as constructive criticism: Front door locked. Door bell rung twice with no reply. I phoned the hotel to try to gain access, but no-one was available to take the call and a message couldn't be left. I knocked the door and someone opened it. Not so clean. Dirty toilet brush holder in bathroom. About an inch of dirty yellow/brown liquid sitting holder! The rooms could do with a spring-clean. The entrance porch needs cleaning and a coat of paint. Mattress had a big dip in the middle. The hot-tub costs £180 for 3 hours and 7 days advance warning is needed. Hot water only available at certain times. I would have discussed the above at the hotel if someone had been in reception during check-out time.

For the cost this good value. Nothing over stated and does what it says. Good breakfast and quiet nights sleep and easy parking and very well situated for beach and town

I found it very cold in the dinning room and around the hotel breakfast was Excellent staff helpful The internet was not good at all!