Mount Stuart Hotel

The room was clean and linen was good. I liked the biscuits that were provided in the room. Unfortunately the bed was really uncomfortable and the hot water was only available at a set time so I had a cold shower. The room was not serviced during the day which meant consumables were not replenished. The room door also did not fit the frame very well with a large gap at the bottom it is questionable if this is compliant as a fire door. Breakfast was basic and served from 9am which is too late for many and not really worth waiting for. I left early as could not face another night. Staff were pleasant, but next time I’ll try a travel lodge or similar as it’s better for value and comfort.

The "hotel" is locted in a nice and quiet area, 5-8 minutes from the beach however this doesn't make the place better at all. The "hotel" which I wouldn't call it as a hotel at all didn't clean our room, on the second day I asked them to empty the bins and at least to hoover and tidy up, when we returned, nothing was done. There was rearly anyone available at the reception if we needed to speak to someone. We had to ask for toilet paper as it wasn't replenished at all. The beds were so uncomfortable caused back pain to myself and to my partner as well. They didn't have cooked food for the breakfast,only the really basic,bland stuff like bread, butter,jam, apple,banana, yoghurt, summer fruit, cereal etc. We had to ask for tea or for coffee, there was no dusplay for these, no an industial coffee machine. Also, the place need some serious repair,upgrade, tlc and the paint were coming off of the wall, the toilet seat had some nasty stains, the towel rail was so rusty, the shower cabin's tile were moving and not sealed. The room was really noisy, we heared everything from next door and from the main entrance. However the workers were kind and nice people but the Management should do courses how to run a hospitality place if they want to call themself as a hotel, should give the proper basic services that a hotel offers. Bournemouth is a beautiful place, we had a really good time and planning to return back but I would not recommend this place to anyone not even for a night sleep.

I liked because the area is safe, quiet, many dining options, good transport, walkable, easy parking, the hotel is close to the beach. The hotel is good and the staff also

No device at all had to wait until 3.00 to get in to the building, sorry did nt hear the door must have been down stairs. Room was smelly, not in a good state, bathroom was filthy and scruffy with someone’s poo still around the bowel. Supposed to there for 4 night left the next morning not a sign of anyone around. Found another hotel cheaper which was excellent

Staff were very nice, not always at the reception though. Very noisy hotel guests which is not the hotel staffs fault, but if someone was on duty, the noise would not have occurred.

The staff were lovely and breakfast okay but room was damp wallpaper hanging off bed uncomfortable and creaked everytime you moved

Carpet area by radiator was wet, toilet flusher kept getting stuck and you can’t reach the facility Guy most of the time and never anyone at reception, had to use the outside toilet for 2 days, safe to say I am never returning there, you even have to pay for car park untop all the poor service

Staff absolutely amazing. 5/5 for politeness and attiveness. Condition of property in need of a good overhaul. The room I stayed in had water mark around the light fitting, paint peeling from skirting boards, marks on curtain. Not enough hangers or storage space.

Could do with a some tlc. Hot tub extra £180 for 3 hours with 7 days notice) corkage fee £30 per bottle. Bar never open. Water on a timer (prepare for a cold shower).

Very nice hotel near to the beach and restaurants

People are very friendly and I felt safe with my kids. It's very close to the seaside, shops and the park. It was great.

Very friendly staff. Food tasty. Good location. Room for improvement. Please accept the following as constructive criticism: Front door locked. Door bell rung twice with no reply. I phoned the hotel to try to gain access, but no-one was available to take the call and a message couldn't be left. I knocked the door and someone opened it. Not so clean. Dirty toilet brush holder in bathroom. About an inch of dirty yellow/brown liquid sitting holder! The rooms could do with a spring-clean. The entrance porch needs cleaning and a coat of paint. Mattress had a big dip in the middle. The hot-tub costs £180 for 3 hours and 7 days advance warning is needed. Hot water only available at certain times. I would have discussed the above at the hotel if someone had been in reception during check-out time.

For the cost this good value. Nothing over stated and does what it says. Good breakfast and quiet nights sleep and easy parking and very well situated for beach and town

I found it very cold in the dinning room and around the hotel breakfast was Excellent staff helpful The internet was not good at all!

Not the cleanest of toilets / rooms and very cold eventhough heating was on. But good sized rooms and good breakfast the next day. Not the most modern but you get what you pay for. Stayed for 1 night for an event at the BIC and so was suitable for that.

First room smelt really badly of cigerette smoke, they did move us but then tried to put our friends in that room. Our new room had not been vacumed, there was litter and hair all over the carpet so we had to get them to vacume it. The rooms were very cold, the mattress was way to soft and uncomfortable and every time we moved the metal bedframe squeeked so we got little sleep. We were there with a school party and one of the kids rooms found a bra and nickers in their room. The breakfast was nice although there were 2 school parties and we got told off for not coming in at different times even though we didnt know there were 2 parties and they did! All in all not somewhere we would ever stay again or recomend to anyone.

Pros- It was good value for money, good location, with everything I needed for my stay including a hot breakfast each day. Cons- breakfast was 9am -10am would be nice for earlier option. When I arrived the towels and coffee facilities were still wet- clean but wet, 1 cup still had soap suds in it.

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Very poor communication with hotel. Trying to call them several times in morning to find out if they are fully operational due to storm darragh even contacted expedia to be told by their agent that can not contact them as there is no reply. Finally after several tries landline phone answered and lady in reception told me hotel is open. I have explained that we will not travel to Bournemouth as it is to danger can we possibly change our stay for different date to be told that someone will call me later to discuss it. Few hours waiting no call so i have rang them again and have been reassured that someone will call me after 6pm guess what no call whatsoever.

Nice hotel at a very reasonable price. The family room was just what was required. Breakfast was excellent. We would stay here again.