No. 131

部屋すごく暖かくて、綺麗で、すごくのんびりして滞在しました。

スイートルームに友人と泊まりましたが、センスのいいオシャレなお部屋で、とてもよかったです！ 部屋のお湯が出ないというトラブルもありましたが、素晴らしい対応をしていただき、ホスピタリティに感激しました！ Thank you for everything, Laura!! We enjoyed our stay :)

ホテルというより、お部屋。 狭いお部屋でしたが、かわいらしく自分の部屋のようで、のんびり出来ました。 朝ごはんは、ドリンクとシリアル、パンは無料。

All amazing weekend

Lovely hotel close to the best of Cheltenham. Our only regret was that we got to stay for one night and the residents bar closed quite early. The basement bar was open late but open to nonresidents, so was very busy on a Saturday night!

Love this hopte. Great location and beautiful property with abundant food and social spots on site.

El cuarto y el baño me encantaron. Tiene una cocina pequeña, una salita, balcón; es muy agradable, moderno y cómodo. La razón por la cual no pongo cinco estrellas es porque el staff no me pareció amable. No están entrenados para hotelería. No saludan, no ayudan, no son hospitalarios como caracteriza a los mexicanos. Y aunque el desayuno está incluido y se sirve en el rooftop, que es muy agradable, las señoritas que atienden no son amables ni comunicativas, y tampoco están entrenadas. Una de ellas estaba comiendo y cocinando al mismo tiempo. La única persona amable y risueña fue Adel. Por lo demás, me gustó el hotel. Tomar en cuenta que hacen limpieza cada 7 días, y si quieres que limpien diariamente, es un servicio pagado

Great staff, lovely room, great food - all good 👍

I checked in and told reception my car was parked in front of the hotel, I gave my registration plate and they told me parking was valid until midday the following day. The next morning I found I had a parking ticket on the car. When I went back in to the hotel they told me that in front of the hotel was not covered. I informed them I was not told this when I checked in, even though I had said where I was parked and neither was I shown the map of valid parking areas which was now being shown to me. They didn’t offer to pay the fine and seemed sceptical that I was not shown the map or told that in front of the hotel was not covered. I felt offended that they doubted what I said. Why would I have parked there if I had been informed of this? An upsetting experience badly handled

Lovely hotel with lovely staff

The staff were rude and unhelpful. We booked breakfast to host some friends and then when we went to the restaurant they claimed they had no knowledge of the booking they left us to make shift a table and then informed us they had no hot drinks/ smoothies or pancakes! We had intended to book the restaurant but after that experience we went elsewhere. They reluctantly provided room service one evening but again it was begrudgingly. Massively underwhelmed

The hotel and the room are beautiful and the staff are great. Food was excellent. Parking included was appreciated. The bed wasn’t the most comfortable for my preference of a softer mattress and no additional mattress topper was available when asked.

The room was very clean and the bed comfortable. The staff were all very helpful and friendly. The bar under the hotel is definitely one to visit.

Amazing room and facilities, easy check in and friendly staff. However it is incredibly noisy at night time (which the hotel do pre-warn you about and supply ear plugs) so if you’re someone who can’t sleep with background noise then this is definitely not the place for you.

Fantastic stay. Have stayed lots of times.

Lovely comfortable room that was a fantastic base for our trip.

Overall stay was perfect. Parking was easy to access. Check in was smooth and room was cosy and clean, decorative to a high standard. Room was a little too warm, had to sleep with noisy aircon on. Feeling very festive around the restaurant and bar, lovely to see.

Beautiful room and great restaurants

Loved my stay and the room was INCREDIBLE

Yes