No. 131

部屋すごく暖かくて、綺麗で、すごくのんびりして滞在しました。

スイートルームに友人と泊まりましたが、センスのいいオシャレなお部屋で、とてもよかったです！ 部屋のお湯が出ないというトラブルもありましたが、素晴らしい対応をしていただき、ホスピタリティに感激しました！ Thank you for everything, Laura!! We enjoyed our stay :)

ホテルというより、お部屋。 狭いお部屋でしたが、かわいらしく自分の部屋のようで、のんびり出来ました。 朝ごはんは、ドリンクとシリアル、パンは無料。

Sehr schönes Zimmer, Frühstück nicht inbegriffen und etwas teuer. Das Restaurant ist in einem Zelt vor dem Hotel. Daher war es etwas kühl und nicht sehr gemütlich. Aber das Essen war super.

Beautiful rooms and restoration, we had an amazing Sashimi dinner and explored the property and the town from a beautiful vantage point

There is a bar at the hotel that blasts music till really late at night. If u r looking for a quiet rest this is not the hotel for you.

Fantastic hotel, but you have to be prepared to meander through an assortment of corridors and flights of stairs to get to your room sometimes... Not always easy with no lifts available and when carrying lots of luggage. Rather than a business stay, might be better for a romantic night away. Both restaurants are exceptional.

Good location.

Not sure where to start, I know 131s well as go there a lot with friends. Took my wife to Cheltenham to meet some friends and thought we'd book a plush room and treat her. Bathroom was lovely with a double shower, room didn't feel like the superior room at all, not much room there. I wondered why the ear plugs were by the side of the bed, I thought it was for consideration.... My wife went to the bathroom and couldn't get out without me pushing the door (room 26). There were stains on the sheets. We got back in at about 2am and tried to sleep, I couldn't work out which of the 4 air conditioning units could turn the room down from 25 degrees. Eventually I turned them off and opened the windows, we were woken up every 15 minutes by a noise that sounded like a coffee machine (that didn't work, other than a dribble btw). The noise was the wine fridge which had been left open (not by us!). When we closed it, after waking up about 5 times, we were still woken up by it recalibrating, eventually I turned it off at the plug. When we finally got to sleep the seagulls woke us up through the open window (see a/c comment), and then the recycling of loads of glasses woke us up again. When I complained, I was not offered an apology or any sort of compensation, just a "thanks for the feedback that helps us", yes, however, it didn't help me. What a frustrating experience in what was a well marketed and highly reviewed hotel.

Love the bed and the bathrooms. Breakfast was unfortunately not included so didn’t have a chance to try it. Cheltenham was great - unfortunately the hotel is a nightclub at night and the noise was incredibly loud. I wish the check in staff had advised of the loudness and offered to move us. We were given the “Expedia room only” so I imagine it was louder and smaller than the pictures online because we didn’t book direct, which is unfortunate. I feel hotels shouldn’t discriminate when being booked using a third party site, especially at the price point of this hotel regardless of booking direct or third party.

Lovely hotel, pleasant staff. Good bar downstairs & lively gin & juice

All amazing weekend

Lovely hotel close to the best of Cheltenham. Our only regret was that we got to stay for one night and the residents bar closed quite early. The basement bar was open late but open to nonresidents, so was very busy on a Saturday night!

Love this hopte. Great location and beautiful property with abundant food and social spots on site.

El cuarto y el baño me encantaron. Tiene una cocina pequeña, una salita, balcón; es muy agradable, moderno y cómodo. La razón por la cual no pongo cinco estrellas es porque el staff no me pareció amable. No están entrenados para hotelería. No saludan, no ayudan, no son hospitalarios como caracteriza a los mexicanos. Y aunque el desayuno está incluido y se sirve en el rooftop, que es muy agradable, las señoritas que atienden no son amables ni comunicativas, y tampoco están entrenadas. Una de ellas estaba comiendo y cocinando al mismo tiempo. La única persona amable y risueña fue Adel. Por lo demás, me gustó el hotel. Tomar en cuenta que hacen limpieza cada 7 días, y si quieres que limpien diariamente, es un servicio pagado

Great staff, lovely room, great food - all good 👍

I checked in and told reception my car was parked in front of the hotel, I gave my registration plate and they told me parking was valid until midday the following day. The next morning I found I had a parking ticket on the car. When I went back in to the hotel they told me that in front of the hotel was not covered. I informed them I was not told this when I checked in, even though I had said where I was parked and neither was I shown the map of valid parking areas which was now being shown to me. They didn’t offer to pay the fine and seemed sceptical that I was not shown the map or told that in front of the hotel was not covered. I felt offended that they doubted what I said. Why would I have parked there if I had been informed of this? An upsetting experience badly handled

Lovely hotel with lovely staff

The staff were rude and unhelpful. We booked breakfast to host some friends and then when we went to the restaurant they claimed they had no knowledge of the booking they left us to make shift a table and then informed us they had no hot drinks/ smoothies or pancakes! We had intended to book the restaurant but after that experience we went elsewhere. They reluctantly provided room service one evening but again it was begrudgingly. Massively underwhelmed

The hotel and the room are beautiful and the staff are great. Food was excellent. Parking included was appreciated. The bed wasn’t the most comfortable for my preference of a softer mattress and no additional mattress topper was available when asked.