ノートン パーク ホテル スパ & マナー ハウス

Easy parking,great food,lovely grounds.

Bedroom needs updating a the tv ratio was wrong so wasdifficult to watch.We would. Go back however

Everything was good

Had to wait for someone to come to the desk and then she forgot to give us a key. I am allergic to feathers and she brought ida new comforter and pillow but it was actually a dirty matresss cover. Was so gross. We just slept under the duvet cover. Hair in the shower. Not impressed at all.

Driving into the hotel was quite dark and the main entrance was not lit up. Parking was difficult to find and no signs for disabled parking visible. The room on entry had a bad odour. However the dinner was lovely and staff friendly., but srroundings were very dull in the restaurant. The hotel itself lacked any atmosphere.

The room was clean, well resourced and the pool is lovely. Breakfast is fantastic.

Reception staff need to be more helpful when we checked in no information of where our room was. We had to ask no warm welcome. Not great a great first impression. We were just handed a sheet of paper with information. Spa is dirty. needs a good clean. Again, reception staff not helpful chatting we signed in and then asked where we had to go. Room was lovely, very clean. although walking along main corridors, there were lots of bottles glasses ECT from previous guests left along the windowsills for a long period of time not cleared up until following morning! Housekeeping staff very noisy in the mornings and woke us up, even though we had signs on our doors, asking not to be disturbed. Restaurant, managers, warm and welcoming. Our waiter Craig was outstanding. He’s service and attention to detail was excellent on Valentines evening, our meal was superb. Sunday morning breakfast was absolutely horrendous not enough staff no cups, glasses, plates, bowls. There was literally no food. complete an utter chaos! We had to try and find a table and wait at least 40 minutes with one man trying to do everything!

We were staying in the Manor House that is dated, windows didn’t close properly and water was never hot, only warm

Staff were great, price for breakfast & drinks expensive

The room was very clean, and the facilities were fantastic

Lovely hotel, great facilities, perfect location and very incredible staff! We would definitely stay again and recommend it to anyone!

No hot water one morning,

Room great apart heating don't work but staff friendly deal with it

TV did not work. They had to replace it. The room was cold. No room service. Spa was dirty. Leaking aircon.

Pizza overpriced and poor quality. Breakfast muffin in the morning hashbrowns were cold one sausage one rasher one egg muffin was hard and £10 for the privilege Excellent gym facilities and parking facilities and the staff were polite food very substandard

Spotless rooms, lovely amenities, great location, fantastic staff.

Very clean and tidy.Lovely setting,.Staff very friendly.Recieved an upgrade on arrival

Evening restaurant let the hotel down.

Not much staff around at breakfast and ask for fresh bread but didn’t arrive. The staff we did see were ok

Two issues we found this time- one with health club charging for grandsons using pool when we were staying (never done before and we’ve been coming here at least five years) and secondly housekeeping knocking on room at 9 am when check out isn’t until 11. Reception informed on leaving.