นอร์ตัน พาร์ค โฮเทล, สปา & แมนเนอร์ ฮาวส์

Two issues we found this time- one with health club charging for grandsons using pool when we were staying (never done before and we’ve been coming here at least five years) and secondly housekeeping knocking on room at 9 am when check out isn’t until 11. Reception informed on leaving.

Clean modern rooms and very pleasant professional staff.

Enjoyed my stay. Really nice environment good facilities. My room was a bit cold when first entered. Also depending on what room your in it can be a fair walk.

All of the above

The room was not ready until late (about an hour too late!) and no apology or goodwill gesture was offered while we waited, not even a coffee! When booking, I requested an accessible room or one close to the bar and restaurant for my mother due to mobility issues. Instead, the room was around a 10 minute walk from reception for someone with reduced mobility, including several doors, which was unsuitable. Reception said no closer rooms were available, so I suggested swapping rooms with my mother once ours would be ready, to give her our larger family room nearer the amenities (which cost a lot more for 3 of us!). Due to the late room availability, we also missed the spa before joining our party, our relatives checked in 1.5 hours before us! Given this and our willingness to accommodate by swapping rooms, I would have expected some acknowledgment of the inconvenience. Bar service was poor, with staff appearing moody and abrupt. I felt uncomfortable asking the price of a brownie, an agency worker was spoken to abruptly when checking the price of something with a colleague, and a spoon was slammed onto my plate. We were polite guests, not making unreasonable requests. Our young daughter found sweets on the floor in our bedroom! The pool was cold and a member complained and left. Even the poolside area was extremely cold, I had a sauna and left. I won’t go into detail on the poorly cooked breakfast buffet, it was a mess! Very disappointed as we spent a lot of money.

Front desk staff were miserable and unhelpful room was freezing

Nice room. Comfortable and the food was nice. Breakfast is ok.

Yes

Ideal stay for Winchester or just a relaxing trip. The hotel is quite spread out so if disabled or can’t walk far I suggest asking for a room close to reception. Maintenance staff were fantastic. Cleaning staff great. Bar staff friendly. Highly recommend. Definitely going back.

Very firm bed and lumpy pillows. Disturbed night due to other guests continually returning to rooms in the early hours. Bar meal on first night, pizza very good but Fish and Chips over cooked.

Clean room, excellent facilities especially the spa

Lovely stay. All the staff that we encounter were very friendly. The meal in the restaurant was really nice.

Excellent stay in wonderful grounds.Brilliant staff and great food choices.Room comfortable and clean.

lovely hotel

Waited 45 minutes for an afternoon tea that was pre booked- had to chase up 3 times. No communication or care from the staff. Also had to wait similar time for dinner- it was chaotic with no apparent system. Lots of untrained new staff by the looks of it. Food was actually nice when it came but it was stressful getting it. However maintenance guy was extremely efficient attending our room and resolving an issue for us. Think this should be a 3 star hotel.

Good value

We didn’t have breakfast

Uncomfortable, old fashioned and freezing cold rooms in a mediocre hotel with staff who don’t want to be there

Was clean and breakfast was lovely. The staff was al nice

The food was amazing, heated clean pool and excellent service from all staff.