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Staff were very friendly and helpful. Food was excellent.

Friendly staff and very convenient for the railway station, buses and town,

Visiting family in Area exceptional Hotel well recommended

Check-in was smooth and stress free. Food was good and the staff were friendly and helpful.

Easy check in. Good nights sleep. Nice coffee and continental breakfast.

, as careful on my feet. Staff

Very good and clean hotel, 2 minutes walk from the train station and 5 minutes walk from the town centre. Staff was very friendly and accomodating. They allowed us to leave our bags there before checking in. The room was clean and the bed was comfortable. Continental breakfast was essential, but good. I had a lovely stay, definitely would stay here again.

Clean. Friendly , helpful staff. The food in the bar was very tasty . Very handy for the station . Would recommend and stay again.

Very run down. Not made to feel welcome, mostly didn't ask for anything as felt like a inconvenience. Door lock jammed in the night, spent 10 mins struggling to get it open, thankfully there wasn't a fire. Booked breakfast included accommodation to find out it wasn't included so another £19 on top of the £20 dog supplement that I thought I'd paid when I booked. Very unhappy will not stay again and will not use hotels.com

We had a great stay at the "Castle". The staff were very friendly and helpful, breakfast was wonderful. Easy walking distance to train station. We would highly recommend staying.

Last minute booking and myself and my husband were very impressed with this hotel. Staff lovely and friendly

Very good value for money Hotel in convenient location for exploring Berwick. Nice breakfasts, very friendly staff. Only down side was parking was several hundred metres away, but would not stop me visiting again.

Lovely spacious room, very clean and great bathroom. Continental breakfast was sufficient. Great, convenient location.

The location was ideal and facilities clean and very comfortable. Breakfast service good. Apart from lady who served breakfast other staff were unfriendly and not at all welcoming.

An overnight stay after a challenging day with personal family issues. A quiet room in a hotel that suited my time -arriving late after a long journey. The hotel seconds walking time from Berwick upon Tweed station met my needs.

I was travelling with my sister, so booked a Triple room so that we could share, but have separate beds. Contacted the hotel via Hotels.com a few days ahead to ask about check-in, stating the specific room I had booked - a triple - but had no reply. The next I heard from them was that they’d taken payment. Only when I emailed the hotel direct did I have a response, but no mention was made regarding any issue with the room. My sister checked in slightly before me & unloaded - into a very small double room. At no point had the change in room been communicated, so I had to flag it with the front desk when I arrived slightly before 7pm. The hotel had overbooked the triple rooms but either no-one had noticed, or bothered to communicate it to me, despite charging me the triple room price. The lady on the desk was very apologetic and refunded me the price of the 2 cooked breakfasts I’d paid for (continental-only is included in the room rate) so the overcharge was lessened, but I would rather have had better communication or the room I paid for! It appeared that refunding food was all she was able to do in the system. All that aside, the rooms are clean and comfortable, breakfast very nice and staff very friendly. But bookings and communication via third-party platforms need improving. Overbooking more expensive rooms is really not on!

The hotel was excellent for us. The staff were brilliant and very helpful, the food was all wonderful and the location was perfect. There were some very minor faults i could give if pushed, but overall it was a very enjoyable stay.

Cozy, spacious room. Hotel is very near train station.

Fantastic hotel surpassed all expectations Right near station and so easy for everything

Amazing place all staff so helpful