ザ チャーチル ホテル

Lovely, central to everything

Lovely hotel. Great location very friendly staff.

Location excellent, Staff very welcoming, Hotel excellent will definitely use again

Prima kamer, hier en daar wat stoffig en ontbrak een beetje aan een koelkast. Verder erg vriendelijk personeel, goed ontbijt en perfecte ligging.

Friendly staff

Near to centre of York - lovely hotel

Shops cafes and bars nearby

The staff were friendly and polite and very helpful when required.

Room spotless. Bed so comfortble. Staff were so nice spot on. Cant wait come back.

Good room, spotless. Very friendly and helpful staff. Dinner menu very good, delicious food. Location is great for the city and train station.

The staff were all really friendly and attentive. I requested an outdoor dome pagoda for me and my daughter to have our evening meal in and they were more than happy to help. The room was very clean and the decor was stylish. We had a lovely stay.

Unfortunately, on both days of my stay the water in the room was cold. I contacted the concierge on the first day, who kindly came to the room and confirmed the issue. I was reassured that it would be resolved. However, the same problem occurred again on the second day. I requested that the matter be escalated to the manager and asked to receive an email confirming that the issue would be investigated and addressed. Unfortunately, I did not receive any response. I followed up with the staff once more, but again no reply was provided. It is a lovely family hotel, and overall the atmosphere is pleasant. However, it was disappointing to feel that my concerns were not acknowledged or followed up appropriately.

Nice hotel. Staff are friendly. Location is good walking distance to York city centre. Nice facilities. Wifi is weak. I had a room next to railway but it was not bad. Parking is a bit difficult and had to pay daily.

Lovely room, attentive staff, nice breakfast and warm bar area. Very close to city centre and walkable from the train station

Lovely hotel with friendly staff; breakfast was amazing .

The room we stayed in was lovely and the staff were all very helpful and friendly. We really enjoyed the food - both dinner in the restaurant and breakfast each morning! We would definitely stay again!

Room was fairly small, but then we did stay in a small double. Very clean. Great deep bath. Staff were really friendly. Great location for York City Centre. Would definitely stay again but in a bigger room.

Helpful, friendly reception staff. Room was modern and clean. Location is amazing! Would definetly stay again. Thank you

The room was in basement level, I would not describe it as a “superior room”. The bed and shower was clean but the carpet and rest of the room was a little shabby. You had to walk through a toilet section to get to the room and this smelt quite bad. In the morning all the rooms were woken on our second morning at 7:50 by banging on all the windows and a workman shouting loudly on the phone. The neighbouring room actually starting banging back in the window because it was so loud. The second morning we were woken at 8am by someone hoovering in the corridor, considering the checkout time was 11am this was very early to be banging around and using a hoover right outside our door. The staff themselves were lovely though, especially on the reception, very thoughtful with recommendations and friendly chitchat.

Clean rooms and great decor