ザ ディリー

スタッフさんが冷たいのとアメニティが充実していない。バスローブは毎日変えて欲しい。また横の部屋が改築していてうるさかった。トイレもつまりやすい。ただ立地はとても良かった。

ピカデリーサーカスの前で本当に便利なホテルでした。

トイレも水が流れたり、少量だっりで

Awesome hospitality with great service

ベットが柔らかく過ぎて腰が痛くなりました。

受付カウンターの不親切さ ホテルにチェックイン時も気持ちのいい対応ではなかった。ロビースタッフは外出から帰って来ても目も合わせず声も掛けない…信じられない 老舗にしてもロビー玄関ドアも手あかだらけ不潔、3機あるリフト2機とも故障中説明もないありえない…日頃のメンテの手を抜いている。消防法にあたる。ゲストは不自由な目にあい黙るしかなかった。滞在中もメンテナンスはされてない。夜中に非常ベルがなり、知らせもなかった。ことごとく嫌になった、イギリスの思い出を奪われた。とにかく大したホテルではないのに受付ロビーのスタッフは全員教育不足… 値段に合ってないです？とにかくお詫びして欲しい…この意見を英語に変換し、世界に知らせて欲しい。Ｅxpediaに載せる価値なし… まともなのは朝食のスタッフの対応と食事はよかった。必ずこの意見を採用してくださいお願いします。おすすめできません 残念です

👌

スタッフの対応が良く、朝食も美味しいと思いました。 また、観光に地下鉄やバスを利用しやすく、買い物や食事には徒歩圏内でお店がたくさんあっていいホテルです。

The thing that stands out on this stay was staff friendliness. Nothing was too much trouble. The location was perfect. So walkable to a ton of things, like the theater District where we saw the Phantom of the Opera. Tons of Shopping, restaurants and short walk to Buckingham Palace. Lots of construction this summer so walking is your best bet. But the bus stop is in front of hotel, so easy to get around. Great bar area. Make sure to say hi to Paul the doorman, loads of info on sights to see!

We recently stayed at The Dilly for 7 nights and, unfortunately, it was one of the most disappointing hotel experiences we've had. We actually stayed here around 14 years ago and enjoyed it then, but it honestly feels as though very little has changed since. The location is outstanding—right in the heart of Piccadilly—and that's the only reason this review receives any positive rating. After a 24-hour flight from Australia, we arrived at 8:30am and were told we'd be contacted when our room was ready. We never heard anything and returned at 3:00 pm only to be told it had been ready. It was the lack of communication, not the lack of early check-in, that was disappointing. Room 901 felt like an attic with tiny windows, so we requested a move. Room 444 was larger but still tired, with worn furniture, stained carpets, a stale damp smell outside the lifts that carried into the room, a stained shower curtain, a toilet that regularly needed pumping to flush and a leaking fridge. Housekeeping was consistently poor, with dirty glasses and used cutlery left uncleaned throughout our stay. To make matters worse, the indoor pool was closed for maintenance in the middle of summer, and despite the hotel promoting ongoing refurbishment, it still feels dated and well below five-star standard. The staff were polite and did move us, but that couldn't make up for the overall experience. We would not stay here again and cannot recommend it. There are far better hotels in London at a similar price

Good location

This was my second stay at The Dilly. My first experience was absolutely amazing, from checking to check out. Unfortunately, this time was a different story. We were in room 220 this time and there was constantly noise throughout the night (recycling glasses?) - lucky we only stayed one night. The floor boards creaked every time we walked across the room and the table was full of stains and a line down the left side of the tv. The tv wouldn’t switch off (luckily we had only switched it on when we were getting ready for breakfast-it was still on when we checked out). We let these things slide because as I said, it was only for one night. We reserved breakfast, and the staff there were lovely and friendly (that’s why I’ve given more stars). The Dilly, iam afraid you have lost a what would have been a loyal customer for being so inconsistent. I will look else where next time.

Second time staying at The Dilly. The breakfast and the pool make it my go to hotel. It’s in a touristy neighborhood but that makes it very convenient and easy to get to. It is an older hotel which I think gives it character but some may prefer something more sleek or modern.

Great location. Really clean and comfortable. My own gripe was that despite check in being at 3pm we did not get our keys until 4pm and had to then ask for late check out to compensate:

Very impressed with Guest Services who took the initiative to decorate our room in celebration of my wife’s birthday. Location was also perfect for us. However, rooms dated with threadbare carpet and old shower etc. Rooms were not provided with new toilet rolls fir sine reason when we arrived and not replenished. Only Decaf instant coffee although I request caffeinated a few times. They do have Nespresso but I di not drink that. Room Service and Front Desk were engaged all the time so I went to the Front Desk to order room service. Had a birthday Breakfast in the Terrace Restaurant with our daughters and it was very poor (burnt greasy bacon, burnt toast and beans with continental if you wanted) for £32 per person? There was also a pump noise in the room that came on every hour overnight. Service at the bar was poor, they took my order then I left after 20 mins as didn’t serve. Just making a record of issues as they can sort and I have stayed a number of times before any it was much better. Again though 10/10 for Guest Relations!

Upgraded to executive room and was underwhelmed. Where room was a good size it lacked style and decor was in need of improvement. There was work being carried out to renovation of room above which was not explained and disappointing considering the prices for 2 nights . I have requested a replaced iron and this was not replaced . The only plus I’d say is location . But room, very disappointed.

Our room was advertised as “superior”. It had a fake window so no real light. The entire room was painted dark teal I would imagine to make it look rich and opulent… this was not the outcome. It looked like a dungeon with worn carpet and furniture. On check in I was told the room was already paid which I asked them to check as I thought it was “pay at property”. I travel a lot so when he said it was def paid I thought nothing more of it. We added breakfast so paid for that for the 2 days (£100) and went on our way. We checked in Friday and Saturday afternoon I received a WhatsApp message from reception saying the room had not been paid and to come to reception at my earliest convenience. I was in a concert in Hyde park at the time. We returned to the hotel at 11:30pm and I went to get my cards from the safe so I could sort the bill. Our room keys had been locked and we couldn’t get into the room. My friend has severe mobility issues and couldn’t make it back to reception with me so had to sit on the floor in the hallway while I went down to get the key reactivated. The man at reception repeatedly said the bill needed paid even though I had said multiple times I needed to get into the safe to get my credit card to settle the bill. He eventually reactivated the key. When I came back to reception it took almost 40 minutes to sort out the bill as they kept trying to overcharge by fist £100 and then by £300. Horrendous service by what is supposed to be a 5 star hotel.

The best thing I can say is location! It is central to everything we wanted to do! We would definitely stay there again!!!

The hotel location is ideal and close to Piccadilly Circus tube. Staff all very friendly and breakfast is excellent. However, I felt the room we had, though spacious and clean, was average. The floor creaked badly and the bathroom was very dated. There was only one small sink, not a double, and only a small mirror shelf for storage. Products missing shampoo and body lotion. Also, no hairdryer. It felt basic not plush which I would have expected at this price point.

Dieses Hotel braucht dringend eine Renovation. Die Zimmer sind klein und alt. Die Klimaanlage funktioniert nicht; die Fenster lassen sich nicht öffnen. Die Badezimmer sind sehr klein und alt. Der Pool war geschlossen. Personal war freundlich und die Lage sehr gut. Das Frühstück war ok; jedoch nicht was man bei einem 5-Stern-Hotel erwarten darf. Ingesamt würden wir nicht mehr gehen.