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Nice old building and friendly staff

Booked the Elms Hotel for a business trip and it was a disaster. I’ve travelled all over the world on business and this is the worst experience and service I’ve ever had. Booked a double room and was put in the “Stables” area which is like a container and nothing like the images. The bed was like a bag of concrete and no typical accessories where available such as hairdryer etc. Went for breakfast one morning and it took 25 minutes to arrive from when ordered meaning I was late for work. Only one person working at the desk and seemed to do everything! Trying to check out was a nightmare! I was in the “stables” external to the main hotel entrance so trying to gain access for breakfast (which was already booked similar to the shambles the previous day) the door was locked with buzzer not working. I knocked on the door and windows for 10 minutes with no answer from any staff. Eventually I had to phone the hotel to let me in and hand the room key back. A very rude member of staff (who also served breakfast and checked me in) just asked me to pop the key through the letter box when I had booked breakfast! I told him to leave breakfast as I was late for work and wanted an invoice. He then swore at me telling me I had to pay for breakfast even though it was unavailable for that morning! I left furious with no invoice and no breakfast and he was following me into the car park. The most awful hotel experience and please avoid at all costs!!!

Had a good stay

Very pleasant and helpful staff. The room we were booked into in the Stables was very dark so we asked to change rooms. I was allowed to view the next room which looked like a palace compared to the Stable room but on closer inspection realised it was very dated and needs a major update

It was a bit shabby but very comfortable. A hole in the bathroom plaster and wallpaper should have been rectified.I thought breakfast could have been included in the price but the bar prices were very good. An enjoyable stay.

Had a slight issue at check-in (my fault) but staff were helpful and professional and resolved. Comfortable room.

Excellent stay Would definitely recommend

I just want to say I attended Mark and Emma’s Wedding Saturday 6th July and it is THE BEST wedding I have ever been too. You went above and beyond for us all, the food was absolutely out of this world, the staff was amazing and couldn’t do enough for us, the room we stayed in was spot on, the decorations was out this world and you made the whole day so special ❤️ absolutely amazing ❤️ 5 stars from me without a doubt ⭐️ Thank you so much

I found my stay at The Elms to be very pleasant and convenient. I stayed in The Stables just around the corner from the main hotel. The room was very comfortable and clean. There were plenty of teas and coffees. The shower was decent. I enjoyed a good night's sleep. I also had dinner at the Indian Restaurant within the hotel. If I am in the area again, I will have no hesitation in staying there again

Excellent food Staff so friendly

Very clean. Helpful and friendly staff. Big breakfast. Decor has obviously been updated but still needs work in the stable rooms. Floorboards very creaky, which must be noisy for the downstairs guests.

Amazing room with a lot of space Food was brill

no negative points service was excellent Breakfast and Indian evening meal were loverly Excellent value for money

The hotel staff were so friendly.

It was ok, don't know what wrong with the noise levels, anyone goes to the bathroom the floors squeak not only in your room but the room below too, apart from that room adequate if a bit on smaller side has everything you need, well if you ask hairdryer supplied as well as teaspoons but Indian restaurant fab would

Room was a good size, and bed comfortable. Bathroom new and very clean, though couple of issues with the toilet which I have informed hotel about. Only one pillow each and one set of towels on arrival. It states in welcome pack to ask if more required, which we did shortly after checking in, didn’t arrive and had to ask again later in evening. Breakfast was plentiful and well priced though meat could have been hotter and toast was cold. Breakfast and bar area was very clean. Wasn’t fond of the hanging extension lead from tv, which kettle was also plugged in to. Very odd configuration. So to summarise… some things need bit more thought/attention but overall ok for a couple of nights.

I always enjoy stopping and eating at this hotel

Very pleasant stay, close to town centre, clean and lovely facilities. Thank you

Staff was wonderful very helpful and friendly place was clean and lovely atmosphere owners very welcoming

We just stayed one night as we were visiting family nearby. It was fine, other than the unplanned fire alarm going off in the middle of the night in our room. Still no idea why. It would have nice to have been told something by staff though as we left. Hotel was fine and good value.