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Not disability friendly no priority parking for blue badge holders rang beforehand to book a parking spot was told I couldn’t Although staff did eventually find a parking spot I found the parking experience distressing There was a parking space for disabled not in a suitable place as it blocked the entrance and space was limited I did complain to hotel but there was no commitment to improving things

Nice stuff, funny for children, good viewing, affordable price 👌

Family and pet friendly. Great location!

Beautiful location, friendly staff who are trying their best to help, the room was clean, and the food was nice. Things that need improvement: the lift is very small, jerky and making sounds that made us feel that it might has got stuck every time we used it, so we avoided it despite the fact that we had a 70+ years old person who does struggle with stairs. This is the only hotel we came across with in the last few years which doesn't have USB outlets and air conditioners. In a way it was our fault for bringing just the leads with us. Luckily, the receptionist was able to find a plug with USB, which we could borrow. The main discomfort was the absence of the air conditioner. The weather was quite hot, so we could really feel it. We did open the window, but not too wide as it was not very straight, so I was worried it will break if I try to open it any wider. Our room looked at the back, so there wasn't much breeze coming in. It did not help that when we tried to use the shower for the first time, only boiling hot water was running no matter what we did. It turned the whole room into a sauna until a security guy got it sorted. It was already evening, and he happened to be around the reception, and was very helpful. Overall, I think it's a very good hotel in a stunning location, and nice staff. If you use it in a cool weather, have your USB charger with a plug, and not too worried about the lifts, you will have a wonderful time. We just seem to be a bit unlucky this time.

This hotel was very close to the beach , check in was smooth and breakfast was great.

What a lovely place to stay

My daughters and I stayed in early Aug. The hotel is very nice, the rooms are comfortable and the indoor pool is lovely. You’re opposite Fistral Beach, the surf hire shop next door is ideal. Parking is not great, make sure you pre-book or you’re in trouble! The food at Breakfast is Ok but nothing special. The staff were excellent, very helpful, friendly and accommodating. We’d definitely go back, but only if the parking was pre-booked.

The room was so damp and smelly

very accommodating staff & lots of on site facilities.

Property was lovely. Room was a really nice size however you could hear footsteps from the room above and the bunk beds were creaky. Disturbed our sleep. The carpet outside our room was filthy and had an odour. The hotel had a lot of different activities and a lovely pool. Did find some of the staff miserable but there breakfast staff were friendly. The location was lovely right opposite the beach with great views.

My room was terrible.

Great hotel

No AC in the family room! Dust everywhere on the walls etc. Carpets musty damp and stained Curtain rod fell off in room I had an immunocompromised Toddler with me so we are particular about these things and safety. Jacuzzi dirty Furniture outside in balcony broken! Honestly the key system for reserved parking is a joke we were expecting a specific spot but it's open to park in any spot after unlocking the bar. Food was OK, breakfast decent Pool was fun soft play was great Cleaning crew friendly Mid Night check in was great and smooth Location is decent We dint pick the cheapest hotel so was quite disappointed over all

Not as good as our first trip. Bolts were loose in kids bunk beds. Shower needed repair. Staff were helpfull to resolve, but both issues should not have happened. 2 meals were very good, but the steak was poorly done, asked for medium and got rare. Location is great though, and facilities are good overall. We may return for a 3rd mini break, unsure

Everything was clean and comfortable. Felt very homely.

Hotel was beautiful and clean. All the staff where very friendly, food was great with a great view of the beach. Only down side was the temperature of the room, we had a none sea view room (119) and it was really hot in the middle of the night. We had the door and window wide open with a fan on, both my kids where very sweaty and I had to get up twice to go stand outside in the middle of the night.

Excellent hotel for families! Great facilities and all the staff are super friendly, would highly recommend.

Perfect location for Fistral Beach and surfing. Our family room was spacious with a terrace with a sea view which was lovely. The reception staff were faultless providing all the information you need about checking in and dealt with every question we had flawlessly. The lobby area is lovely to relax in and have a well-earned rest after a day out. The restaurant serves good food and has a good range of breakfast options.. and that leads me onto the restaurant team. Halo and his team are wonderful. Very attentive, very funny, very helpful - they turned a potentially stressful day due to an injury into a memorable one. Absolutely recommend the hotel to equally adults or families alike. We will be returning!

Very nice room for a family stay

We had a lovely time. It was our second time staying at the hotel. We love how close it is to the beach. Our son (6) lived the pool and the cinema. Our room could have been bigger, not enough room for our clothes and wet beach towels to dry. The cove restaurant is very pricey for avarge food options. Staff is very friendly.