ザ ホグズ バック ホテル & スパ ファーンハム

Staff were ok. WiFi was appalling. Kept dropping. Had to move rooms as was away for work. And still kept dropping out

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Reminded me of Crossroads motel… old and outdated. Tired rooms. Could do with a facelift

Due to an 'oversight' a man entered my room without knocking making me feel very unsafe.

The area around the pool needs cleaning away from the work being finishing off and draining of water out of the Shauna Other wise a nice place

The Suana and one member of staff Monna is her name Also a couple of Bar area staff

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We enjoyed our valentine's stay. The staff were lovely.

The staff aren't very helpful they do not offer any help with your luggage. The leaflet in the room says if you've got any questions ask reception I asked reception about leaving the hotel and which way to drive The member of staff couldn't answer my question. After the first night in the morning I put my card on the door handle to let the staff know that I needed my room to be serviced all I really needed was clean cups. I came back that evening to find the tag still hanging on the door I went inside and there were still filthy cups there. The next morning I am quiet at reception when I was going out for the day to see if they had forgotten to do my room that I was then informed that they don't service the rooms unless you are staying for 5 days or more I was only staying for 3 nights. So by putting the card out which is left there for you nothing was done to my room so what am I supposed to do for 3 days with my dirty cups am I expected to go to reception each day asking for clean ones. What what is the point of the tag system being put on the door handle. The rooms were lovely and warm until the middle of the night and you would wake up absolutely boiling there was nowhere for you to turn it down there was no fan to put on to try and counteract the heat because I was on the ground floor there were not proper windows just the Louvre type Which let in enough fresh air but because you on the ground floor facing the car park you can't leave your curtains op a bit of training.

Room was spotless. Staff were polite and very helpful. Enjoyed the pool, jacuzzi, steam room and sauna - thoroughly enjoyable. Nice meal and drink afterwards. Lovely peaceful, refreshing nights sleep. Nice breakfast in the morning.

Lots. A few of the staff need some positive communication skills upgrading. Breakfast might have been ok at 6.30am when cooked, but not so good at 9ish when a lot of residents appeared to eat. Dinner and service very good.

The staff are amazing and just a lovely stay.

We come for sauna and swimingpool but not working .no one told us about that ..boring hotel .. nothing to do there... The food was fine ... Hotel was clean 4*

Nice place. Clean rooms, VERY courteous and friendly staff. Shame the restaurant and bar close so early, especially the restaurant for late arrivals. Otherwise great place to stay.

Clewed and convenient

Location and room were was fine but…I found out the spa facilities were unavailable after I’d booked and the hotel refused to provide a refund, then found there was no room service. So much for my two nights away to relax away from home duties! I won’t be returning.

Clean but no working spa and not told before arrival or on arrival!

Room spotless

Yes but toilet was not in clean condition

helpful reception