ザ ラングストーン キーズ

Nice property at a nice location.

The staff were friendly. Our room was smelly and there was hair on the carpet. We were moved to a different room immediately, which we appreciated. This was a lovely room. We had dinner in the restaurant which was delicious. On arrival ( at 3pm), the corridor leading to our room was scattered with empty bottles, glasses and plates. There were dirty plates outside our room, too. Not a great first impression. We stayed for two night and our room was not cleaned during our stay. We were told that they were busy due to a wedding. I was not impressed as this is part of staying in a hotel. I appreciate that the hotel was busy but there was lots of queuing. We waited quite a while to check in and there was a long queue on both days to get into the restaurant for breakfast. It felt like the hotel was understaffed as even going to the restaurant for dinner took about 10 minutes of waiting to be seated. The staff were friendly and worked very hard.

The accomodation was great. Staff are polite and helpfull. The food was perfect and generous. Jaccuzzi not working at the time of our visit, but for future use it will add more attraction. The location is the gateway to Hayling Island adventure with numerous amount of parking space and leissure areas. HIGHLY RECOMENDED.....WILL COME BACK AGAIN.

Room was dusty, no air con and the fan was full of dust

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Its always lovely to stay at the Langstone, but I think its starting to feel a little tired. The rooms, whilst clean are a little rough at the edges, they show wear and tear, this is the second time I have stayed that my TV didn't work properly, plug was a poor fit for the bath. Though have to say the beds are always very comfortable The location is perfect and the reception staff are always excellent, but I do find the bar and restaurant staff a little lacking in enthusiasm. The menu is expensive for very average quality food, and I seldom eat there, the bar is ok, but lackluster service. Spa is a bonus, and I have always found the staff there really helpful. Overall, its a pleasant stay, but could be an amazing stay with a little more care and attention

Breakfast, athough states is continental it is also a buffet cooked breakfast. Beautiful views from the restaurant and a pleasure to sit outside with a morning coffee.

Hotel very good. Staff excellent. Cleanliness very good.

Very disappointing stay at Langstone Quay Hotel. The room was poorly maintained and several basic amenities were missing despite booking for three guests. Only two mugs and two hot chocolates were provided, and only five pillows instead of six. Reception promised to send another pillow but nothing ever arrived. The windows in the room were locked shut, making the room extremely uncomfortable. We contacted reception multiple times and were repeatedly told someone would deal with it, but no action was ever taken. I even had to go downstairs personally to chase the issue and still nothing was resolved. The lack of urgency and customer care was shocking. To make matters worse, the bathroom light was faulty, the hand wash dispenser was broken, and the bathroom door handle was loose and nearly falling off. The room clearly had not been properly checked or maintained before guests arrived. The situation became so stressful that my mother, who suffers from anxiety, experienced a panic attack during the stay due to the lack of ventilation and the hotel staff completely ignoring our concerns. Overall, this was an unacceptable experience and far below the standards expected from a hotel advertised through Expedia. Poor maintenance, poor customer service, and no accountability from staff. I would not recommend staying here.

Amazing stay, good friendly staff

Good value for the price.

Fantastic location, staff very polite, friendly and helpful. Facilities really good. Wonderful breakfast. Will be returning.

Amazing place, staff was very helpful, very good breakfast, room nice and clean.

Staff very helpful and friendly. The food has vastly improved and breakfast was great. The building itself looks a wee bit tired but overall for the price it was very good value.

Good breakfast, room was spotless

I paid extra to book a Harbour View room but the room overlooked the ground floor dining area with air conditioning on its roof. The carpets and upholstery are worn out in places. We came back at the end of the day to find that the room had not been cleaned and then were told that we should should hang a sign to have the room serviced, which wasn’t told at check-in.

I would describe the stay as travelodge level rooms- fairly basic. Probably a 2-3 star stat. Standard of cleanliness isn’t great- the room had a faint smell of damp or urines. The mugs in the room were also dirty The facilities were surprisingly impressive- a good sized pool and proper gym. We stayed here and spent the first day in Portsmouth and the second day in Chichester. It’s a good and accessible location.

Lovely stay again ,we will be back

It was my first visit and I enjoyed it very much. I went for a lovely walk around the hotel, the grounds are really nice. Staff were also very friendly. I used the sauna and steam room, both were really nice. The pool floor needed a clean, I know it’s busy, but it really did need it. I will definitely go again to this hotel. Breakfast was really good also.

The room was clean and spacious. The bed was too soft for my liking and I found it uncomfortable. Other than that, it was a nice room. The hotel is a little run down in places but it has a relaxed atmosphere and never felt busy. The staff were friendly. Breakfast was tasty and there was a great selection of food. We did have to wait for food to be replenished which was a bit disappointing.