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Room very clean bed comfortable . Plenty of space for parking ideally situated for town centre . Will def use again when travel down from the north

Me and my husband stayed therefrom 19th to 20th. The staff who checked in was a lady. The way she treated us was not appropriate. I already booked by the application and she ask for my card details, which includes everything from complete card number, expiry date and CVV. She said she want to confirm that the same person is checked in. I told her thats why i gave the ID and she already photocopied it. Still she asked for my card details and said if I dont provide it she cant give us the booked room. I felt like why? She said everyone gave card details and she showed us others card details also in a white paper. I felt it’s completely illegal that its not safe to show others there card details . She said its their rule. We said to show the rule . She didnt say anything about that. At last i gave last four digits of my card details to get the room. She said, the security will also check something like that which i dont understand. The way she speaks feel completely disrespectful. She said no smoking in room. I said we both dont smoke. Then she said everyone says like that but end up in smoking in room. I dont feel its not an appropriate customer service they Provided. Except her everyone was so good.good service.

Great night, excellent staff

Strange room with small door and steps. The pitched roof impeeds your head room. The kettle lead was fixed to the kettle, get an extension lead,,,,,had to crawl to the socket to plug ot in, then crawl to get it out again. Well at least it was exciting.

There is a good amount of on-site parking which feels secure and the hotel is a short walk from the City Centre. The reception area (pictured) is quite small so you'll need to lounge elsewhere. Not sure why the reception insisted on my photographic ID upon checking in.

Nice modern and clean with good parking maybe could do with a carpet in main corridor to keep noise down during the night but over all really nice stay.

Clean room after changing, all staff encountered exceptional

All good as always

The room was on the top floor and only had low half doors to enter and into the bathroom. Would not suit anyone larger or with mobility issues. There was a horrible smell emanating for the bathroom. I wouldn't choose to stay here again.

This isn't 5* but nor are the prices. Efficient and helpful owners/staff. Close to city center. Easy, free parking. Limited choice breakfast in bed. Served on time. We would use it again and have already recommended it to friends. Goid value for money.

It was just okay. The area was very rough though

Restaurant was being refurbished so our breakfast as pre ordered and brought to our bedroom each morning. Room was clean and bed was comfortable, but slightly ' tired 'with stains on carpet. We were aware of pigeons roosting just above our bedroom, which had a distinctive and noisy 'coo coo' sound. Staff went out of their way to be helpful. Very friendly and polite

Staff welcoming. Big bed. Good shower. Hot breakfast in the room. Good price.

We did not stay at this hotel. We checked in late at night to a room that was cold and dirty with burn marks and a hole in the floor. The hotel was apparently full and they had no other rooms for us. We did not feel safe or comfortable and left within 10 minutes, long enough to find another place to go at midnight. We hope that there will be some compensation for this as we had to pay for another hotel.

Everything was perfect the staff are amazing.

Staff were friendly and helpful but this venue was offered as a 4* hotel which it most definitely wasn't. Building renovation was underway so I did not take bags out of the car and had to go to a side door to find out whether the hotel was actually open. The room was clean but the bed and bedding were worn with polyester quilt and pillows which make me sweat. The bathroom was poorly finished off and with cheap units. Breakfast was offered in room due to the ongoing works and was value for money. Go forewarned and you may not be disappointed.

Great check in

Room was spotless, bed really comfortable and this hotels biggest strong point was the reception staff - especially Zaf who was welcoming, warm and so helpful with everything needed - directed me to local restaurants, booked me a taxi to work and really does understand what good customer service means. Incredible value for money

Receptionist was helpful. Bed was comfortable and room was pleasant enough. Had a sumptuous breakfast.

Great room, friendly staff, great place