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I booked the property for overnight on 30 th May 2026 but didn't receive a code via SMS or email and so had to book another hotel. The fault is either with the property or Hotel.com or both. Either way they have not performed as part of their contract with me and have refused to refund me as a loyal customer of hotel.com, which I find incredibly disloyal and unreasonable.

I have been to multiple hotels across north London recently and I have never seen a place so dirty and filthy like this one, to what I can see the only thing they do in between guests is change the bed linen, I stayed room 25 there is only one picture in the advertising showing this room, a picture of the corner of the room and is quite dark. The carpet was soo nasty, the room was very dusty, strange stains all over the place, all the furniture was very sticky, there was a bag covering the smoke detector. Did not interact with the staff so can't comment on the matter. But the place is in a complete state of disrepair and the lack of proper cleaning just make it worst.

Stay away from this hotel if there are alternatives. It s too much to say to make u aware of the downfalls but overall it is not worth staying here.

This property is very tired and in need a full refurbishment. The rooms are small, and the bed (sold as a double), is 3/4 double at best. Positives, great location in relation to Enfield town and train station, the key code entry worked well, with the information / instruction sent in advanced and was well communicated.

Avoid at all costs… service terrible.. owners, rude and don’t expect liability. Room conditions are not livable.

Came in through the back door - like walking through a dirty ashtray.

From the very beginning, my stay was a total disappointment. I chose this place because of the attractive price, but it was a mistake in every way. I booked 4 nights, and just left after my first night and stayed somewhere else in London due to breathing and safety issues that mold and electric heater could lead.

This place should be closed for health and safety reasons. The bathroom window was missing glass, and despite calling the emergency number provided, there was no response at all. There was zero communication. It was –6°C outside, and both the bathroom and room were freezing cold. The property was extremely dirty and unsafe: pubic hair everywhere, a ruined carpet, and an old bed with springs coming through the mattress. It was the longest night ever, and there was no possibility of receiving a full refund.

Room double booked despite the booking 2 months in advance. This was apparently due to the existing residents extending their stay. No communication of this and was even able to enter the room as was sent check in information. Really poor.

The bed was broken (sunk in the middle of the bed) tv lost service every 5 minutes, there’s no1 to talk to, the place was a complete shambles. The only good thing was the room was clean.

Awful customer service , rude manager

The manager is an absolute 🔔 end. I wouldn’t stay there again ever , no secured outside gate so anyone can gain access to the rooms inside the hotel , absolutely appalling

The room was not cleaned sheets not changed even the towels not changed just folded terrible didnt stay but still paid unbelievable

I didn’t stay. I was appalled at the bedding and the bathroom door off its hinges. So disgusting I left immediately and don’t have photos to upload

The property was not properly cleaned. The door code I was given did not work. The staff was difficult to contact and some of the posted phone numbers of the staff were not correct. The staff was not very helpful or accommodating.

Pros: Close to restaurants and stores Cons: Unsafe, no lock on gate, room is unsanitary, no staff, bathroom dirty, very hot shower and there was no way to control it.

Terrible

The office is empty all day. You can't apply for any info or help

Location was fabulous but accommodation its self was very run down cardboard on the ceiling which had a hole no lights in the corridor windows broken in rooms very noisy with no double glazed to drown it out from pub below or traffic

This is a last resort place to stay, not worth the cost. The front gate wasn’t secure, there was no way to lock or bolt the door from inside. The bed bases were very stained and torn, the mattresses cheap, the single pillow thin, a pane of glass was broken and the communal hallway smelt of urine and cigarette smoke. The bathroom was slightly cleaner than the one in my student child’s shared house. The downside was the 3am shouting, door banging and key code failing, of the two other guests who eventually combined their 2 brain cells and worked out how to get into their room 90 minutes later after trying our door several times. The shower worked though.