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Not our first stay at The Swan and it certainly won’t be the last. It’s classy personified. Understated brilliance. Southwold is beautiful as ever. Breakfast is exceptional 👌

Very enjoyable stay. Staff were very friendly and helpful and the hotel is comfortable and well appointed.

This is a charming old school hotel. Great food and lovely rooms. But we were disappointed when we arrived on Feb 5 to discover the heating had been turned off.

A lovely place to stay. Exceptional room.

Fabulous!

The staff make this hotel. Excellent service from them all, thank you!

Wonderful service from every member of the staff

A great property, location and room - this time unfortunately let down by service

Warm welcome. Butler assistance with luggage. Large bedroom. Good room for breakfast - fast and prompt service. Good choice to start the day. Pot luck meant you could dine in the Tap Room without reservation in the evening. Not so keen on the choice of food for dining. Monkfish overcooked so disappointingly chewy. Hot water scaldingly hot in bedroom.

Excellent kitchen. Super room overlooking High St.

Lovely room. Slightly on the cold side. An error made on our final invoice which was soon rectified

Excellent in all respects

Stylish, comfortable hotel in centre of Southwold. Lovely room, beautifully appointed. Lovely service. Lovely 😊

We are local but always have the children with us when we spend the day in Southwold. It was great to appreciate what Southwold and all The Swan has to offer. Our room was fabulous, so comfortable - a prefect retreat for a night away. We will definitely stay again, soon. Thank you

Great location and lovely decor throughout. Room was big and well set out. Bed very comfy. Little things throughout the stay let us down given how much it was to stay there. Generally slow service both in the restaurant and hotel staff. Check in wasn’t great. Told we should have booked direct so we wouldn’t have had to pay for breakfast. Not what you want to hear on arrival. No offer of help with bags. Not bottle opener in room then took about 30mins to get one and felt like we were putting them out asking for one. Shower very poor (no pressure). Slow service in the restaurant. Toast was burnt at breakfast. All smalls things that could be fixed easily just annoying when you are there.

Our only complaint is that our suite was expensive for what it was, it was quite claustrophobic

Recently renovated to a very high standard. A great place to stay for a special weekend, especially in the low season.

There is no doubt that the hotel has been renovated to a luxurious, high standard and that the staff are well-trained and pleasant. And one of the charms of The Swan is that it is an old building with quirky staircases and little nooks and crannies. However, we were disturbed during the night by doors banging and people using stairs outside our room in order to access theirs. It doesn't matter how luxurious a room and a bed are if you are constantly disturbed and for this reason we don't feel that our stay was value for money. The breakfast buffet was also rather disappointing, although the kipper was excellent.

Very nicely refurbished hotel to a good standard. We had 3 nights B&B and it was most enjoyable with tasty breakfast menu. Central and 200 yds from sea.

Lovely hotel, newly renovated. Right in the center of town. Great food and drinks at a reasonable price.