The hotel staff: front of house, cleaners, gardeners all provide an incredible, friendly experience. The hotel is clean, breakfast excellent (coffee less so) and it all looks fabulous too. The staff are professional, good humoured and really are the icing on a pretty terrific cake...coffee could be better....but the two magpies is literally 3 minutes walk

lovely tasty eggs

Love this hotel, friendly and helpful staff, beautiful interior design, bed so comfortable with beautiful linens, extra thoughtful touches. Excellent cleanliness and quality. Restaurant is a lovely space, nice breakfast but evening menu not to my taste, my meal was quite bland

Wonderful hotel with attentive staff, great food and lovely Addams beer. Will be visiting again soon.

Beautiful room and amenities. We stayed in one of the garden rooms which was gorgeous, and would be even nicer when warmer as each has a little table and chairs in front - the room had everything you could want v spacious and gorgeous Temple Spa bathroom products, and a lovely touch was the complimentary bottle of Copper House gin ;) lovely meal in the restaurant and delicious breakfast. We were there combining a whiskey tour and tasting just next door which would highly recommend. We know and love Southwold but rarely need to stay as have family nearby so this was a lovely treat to experience The Swan.

The staff was very helpful and very kind

Such a cute place! Excellent service, fabulous restaurant. I had one of the garden rooms, nice and quiet and large!

The room was very clean. The staff were courteous

All fantastic. Clean room, excellent staff, delicious food. Dawn, Jasmine, and Richard particularly helpful and friendly. Can recommend.

Beautiful hotel in a beautiful seaside resort. Nice breakfast choice. Central location. Wonderful staff. We were offered an upgrade too

Breakfast was truly superb, something for all pallets.

The accommodation was lovely The staff very friendly Also the drink was not overpriced.

We’ve wanted to stay here for years and it did not disappoint! Felt like a real treat with a touch of luxury! We stayed the garden rooms-they were lovely with a table/chairs outside but so be aware the WiFi is terrible and it’s very noisy! Both woken by 530 am by birds and sounds from the factory! No ones fault of course but worth knowing if you are a light sleeper!

Loved the de luxe room we were allocated. Whole of hotel was classy from the decor to staff attentiveness.Only chose to have the breakfast option which had many choices to choose from. Hotel is in the centre of Southwold and most things happen from the tour centre. Will definitely be going back there again.

Fantastic service, beautiful room, amazing view over rooftops to sea & lighthouse. Breakfast delicious, so were the cocktails! Great location everything in walking distance. Loved all the extras in the room, thank you

Great stay and staff couldn’t do enough

Excellent hotel. Splendid location. No air-conditioning can be an issue in hot weather. (Portable fans provided)

Good food, nice beer but far too expensive for what it is.

Staff were brilliant. Food was great but not cheap

The hotel is nicely decorated. It is rather a warren of rooms and corridors. I requested a twin room which was prepaid. My only request was for a quiet room but that was not what we got. The room was over the kitchen extra fans which only stopped at 9.50pm. It was also next to the fire escape which staff climbed on. It was noisy.Avoid room 8.