ザ ヴァインズ

From the moment we arrived there were issues.At reception we were told we had booked two rooms when in face we had booked only one . Then we were informed that they had no chef so they didnt have a functioning resturant !. This has been an issue for over a year apparently .This is dispite the hotel stating it has a resturant on the hotel.com website. The bedroom had zero aircon just a barely functioning fan.it was roasting hot so we got no sleep on either of our two nights.This combined with the fact the bathroom was really smelly made the experience horrible. On the second morning we went across for breakfast to be greeted by the waitress sitting on the doorstep.She informed us that no one had turned up to open the hotel so it was closed for breakfast.This meant we had to drive to a cafe and pay for breakfast that was surposed to be included with our room !!. This debarkle is all from what is allegedly a '4' star hotel. !! .This hotel is misrepresented on its own website and hotels.com as well and needs to be reclassified by its parent group right away. This was my birthday weekend and it was simply the worst hotel we have ever stayed in !.

Lovely accommodation. We stayed in a double room in a separate building from the pub. The pub/restaurant is lovely. Staff were welcoming and breakfast was cooked beautifully with good quality ingredients. The room was modern as was the shower room. Tea and coffee facilities included as were two bottles of water. We had an iron and ironing board in our room too.. The only things to point out which easily can be rectified are.....the windows are quite open and look out onto the car park area. I had to close the curtains everytime I changed which meant putting lights and stopped the air getting in (we stayed during the hot spell) Maybe voile curtains could be added for privacy but still let in air and light. Also there are hardly any plugs, only one spare double socket which was at the other end of the room with no table, so we had to plug phones in etc on the floor. Putting some by the bedside cabinets would rectify this problem. Otherwise a lovely stay near to the to Brize Nirton and Fairford air bases (the reason for our trip) also close to the Cotswolds. Would come again.

On arrival we were informed that the restaurant wasn’t open. Having read previous reviews I think this is permanent and your website should mention this. The photographs on the website don’t resemble the rooms, which are not in the main building but in a barrack like construction at the back if the pub. The room we were allocated was very small. The carpet was badly stained and the single beds were under 3” wide. There was limited hanging space and only a drawer in the bedside table. The bathroom, whilst clean, was very small and there was nowhere to hang anything. We mentioned to the girl behind the bar that we were disappointed and she offered us another room. This was still in the barracks at the back, but it did at least have a carpet you didn’t mind walking on and the room was more spacious, meaning we could both get dressed at the same time. It had more storage but, again, nowhere to hang anything in the bathroom or even a shelf in the shower. By now we had read reviews and my husband chose to skip the cooked breakfast. I ordered bacon and scrambled eggs, both of which were dry. We will not be returning and would not recommend it.

Great find! Lovely room, everything we needed. Staff were really friendly and helpful. Breakfast was tasty - catered for gluten intolerance

Bar area and outside.

Just dont bother Not a 4 star property Rooms upstairs are run down, bathtoom full of spiders Bed was full of ants. Ants on the table in the morning where the tea and coffee was next to the food. Shower was scoulding hot and cold water tap was scoulding hot got told nothing they can do as its due to the heatwave!!!

Breakfast was excellent.the Room we stayed in needed refurbishing.Staff were brilliant.

Excellent peaceful stay,clean room and nice breakfast.

Very enjoyable stay - quiet and nice breakfast

All good except the shower room fan extractor was so noisy and seemingly it didn’t extract any moisture.

Enjoyed the breakfast

The Vines I believe has been recently taken over by new owners/management. They are still trying to find their feet, but are open and upfront about it from the moment you check in. The staff were friendly and helpful, the beer cold and crisp, the room clean and peaceful. I think once they get their rhythm the vines will only get better, though I did enjoy the feeling of it being like coming home to mum and dads which sometimes is a good thing and needed.

Staff were very helpful. Room was clean and spacious. Breakfast was cooked to order and quite delicious with cereals, juice, tea and coffee available to help yourself. Disappointments were car park surface was very potholed (no tarmac) and no food available on arrival but it was a Bank Holiday Sunday and had to pay again for the room as the hotel had not received my payment from Hotel.com. I would normally expect the hotel to sort that out directly but I got a quick refund from Hotel.com and compensated for the hassle. I would stay again whenever I am in that area.

This was our 2nd stay at the vines. The rooms are nice, the staff are great and the food is excellent.

Pub with rooms rather than a hotel. Restaurant menu was 3 pies 2 meat 1 veg served as it came no choice ( nice pie to be fair) not a restaurant! We didn’t have breakfast. Room was clean and functional but beds desperately needed new mattresses and shower was very temperamental. Carpark needs resurfacing potholes dreadful. Property has a good location in a quiet setting with friendly & welcoming staff.

Nice friendly place, easy to find, quite and plenty of free parking. Decent breakfast.

Lovely clean room great bonus having a fridge in the room. Breakfast was delicious and plentiful.

Not great at all. I believe there was a change of ownership 3 weeks ago. Breakfast was poor. Asked for a vegetarian option and there was none. Room house keeping did not happen. Room was fairly clean but carpet was horrid overall. Overall not a great experience. A shame as the reviews seemed good.

Wasn’t a hotel room was like a cheap motel out side shed , poorly maintained, bathroom was fitted by a blind man , no restaurant although advertised, feel really misled by the advert on here ,

Great place , staff were brilliant Would highly recommend staff really looked after us