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staff were excellent

The room was very good, clean and tidy. Good tea and coffee facilities. Good food down in the restaurant and excellent service by staff! The only thing that let it down slightly was the bathroom which was in need of a refurbishment as wood has been used to trim the base of the shower and it was warped and blackened from the water/steam. Other than that it was a fantastic stay.

Great service, clean and comfortable

Warm welcome when we arrived, shown to our room and given general information on our stay, emergency contact, breakfast times etc. Restaurant pub area was warm and inviting, drinks value for money. Opted not to have breakfast as had early start the following day. Room was clean and tidy, and the bed was very comfortable and both was a generous size. And will be more than happy to stay again when in the area.

Overall a good over night stay

Bed was very big and comfortable, the room was also very big. Nowhere really to put anything in the bathroom. Staff were very nice and friendly. Would stay again and recommend.

The room is clean bed is comfy ，staff is friendly, there is nice bar and restaurant, it is easy to access from M5.

Super helpful & friendly staff, lovely clean room lots of space - bar & restaurant had great atmosphere and good variety of choice on menus

Already submitted feedback to Marston’s. Very disappointing on this occasion.

Safe parking Good food and drink options

Run down, very noisy. Breakfast very poor.

It has only been 2 months since my last stay here and it was as good as ever. Staff as always were really friendly and make you feel at home. I had a thoroughly enjoyable evening meal as well as a great breakfast. A decent night's sleep set me up for the day and I look forward to coming back here.

Overnight stay

Been here a few times for food with my mum, taking her out the care home , Didn’t know they did rooms till I found on here .nice big rooms, bed is ok if not a on the soft side for me … Overall quiet , staff were great, really nice breakfast too .

The room smells the Bathroom smells and was full of mould. No Tables were available for food. Decided I could not stay checked out did not stay. Decided to take long drive home instead.

I have been staying at the Waterloo cross almost every year for the last 22 years. In the beginning it was family run, basic but good value and with good food. Marstons took it over and refurbished which was great and provided a much needed enhancement in the rooms. My recent stay this year the rooms are tired. Only one bedside table where there would be two, the floor in the bathroom all lifting up and overall could be cleaner. Also little things have been taken away such as the biscuits that used to be with the tea and coffee facilities in the room and small bottles of water. The Breakfast although fine, the menus can be a little confusing with what is included, even for the staff as when I went to pay I was told Tea and Coffee was extra, until I pointed out on the menu that it was included. Overall our stay met our needs for two nights, but for the cost I think there are better places to stay.

Conveniently situated only 5 minutes drive from my first appointment of the following day, I got checked in with a warm reception from the staff. I have stayed there twice before so had an idea of what to expect. I had one of the external ground floor rooms which made it easier to go back and forth to the car park. Having dines there previously, I did so again and was well looked after with some sumptious food provided for a very reasonable cost. The room itself was spacious, clean and provided everything I needed. The Wi-Fi was a little spotty which was the only drawback. The surrounding area allowed for an hour long walk with lovely scenery. The shower was very powerful and the bed comfy for a good night's sleep. Breakfast in the morning was amazing with some locally sourced ingredients to get the day started off right. Can't wait to be back here again.

Shower cubicle was dirty and had dirt and dust marks all the way round. Not very much shower gel, family of 3 and only given x1 hand towel and x1 bath towel, 2 cups and 2 glasses. The noise from the room above was horrendous, the foot steps vibrated right through.

Very friendly with a genuine community feel. Excellent service

Average rooms that need some updating/refurbishing. Tired looking decor. Great service from all staff - friendly and approachable. Good location for stop off point straight off the motorway.