Waterloo Cross, Devon by Marston's Inns

Extremely poor condition of the door to room 3, which was the room I was given on 11 March. My room was an external room of the Inn and therefore the security of the guest experience should be of a much higher level than if the guest was located within the actual main building. However, the door lock to my external room had clearly been breached with a screwdriver at some point in the past. Was this damage caused during a burglary, perhap?? It did not appear to be recent damage, as the exposed wood was not light in colour! This poor standard of room security falls too far below what is expected by any guest staying in a hotel or Inn. It was the member of staff that guided me to the room and opened the door which I why I initially did not see the damage to the door and door frame. It was only when I wanted to leave my room about an hour later to walk around the building to the entrance to the Inn to get an evening meal, that I noticed the damage. Only a fool would have then left all of their valuables in the room whilst they went and sat in the Inn for a couple of hours. I therefore had to stay in my room and order a takeaway to be delivered to me. To compound things, the inside door lock had no locking mechanism anymore, so I could not even lock myself in. I had to pile up a load of furniture against the door to give me some level of security against a possible intruder!! I did speak with a member of staff the next morning! NOT FAIR AT ALL!!

Large clean room. Good friendly staff and good breakfast.

Great atmosphere and caring staff

Very friendly and helpful staff.

Pleasant stay

staff were excellent

The room was very good, clean and tidy. Good tea and coffee facilities. Good food down in the restaurant and excellent service by staff! The only thing that let it down slightly was the bathroom which was in need of a refurbishment as wood has been used to trim the base of the shower and it was warped and blackened from the water/steam. Other than that it was a fantastic stay.

Great service, clean and comfortable

Warm welcome when we arrived, shown to our room and given general information on our stay, emergency contact, breakfast times etc. Restaurant pub area was warm and inviting, drinks value for money. Opted not to have breakfast as had early start the following day. Room was clean and tidy, and the bed was very comfortable and both was a generous size. And will be more than happy to stay again when in the area.

Overall a good over night stay

Bed was very big and comfortable, the room was also very big. Nowhere really to put anything in the bathroom. Staff were very nice and friendly. Would stay again and recommend.

The room is clean bed is comfy ，staff is friendly, there is nice bar and restaurant, it is easy to access from M5.

Super helpful & friendly staff, lovely clean room lots of space - bar & restaurant had great atmosphere and good variety of choice on menus

Already submitted feedback to Marston’s. Very disappointing on this occasion.

Safe parking Good food and drink options

Run down, very noisy. Breakfast very poor.

It has only been 2 months since my last stay here and it was as good as ever. Staff as always were really friendly and make you feel at home. I had a thoroughly enjoyable evening meal as well as a great breakfast. A decent night's sleep set me up for the day and I look forward to coming back here.

Overnight stay

Been here a few times for food with my mum, taking her out the care home , Didn’t know they did rooms till I found on here .nice big rooms, bed is ok if not a on the soft side for me … Overall quiet , staff were great, really nice breakfast too .

The room smells the Bathroom smells and was full of mould. No Tables were available for food. Decided I could not stay checked out did not stay. Decided to take long drive home instead.