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Breakfast too expensive, limited bar.

A nice hotel right by the entrance to Wookie Hole centre, similar to a Premier Inn standard. Restaurant food was nice in the evening and not badly priced give captive location, and breakfast buffet was a very good standard and replenished regularly. Whilst there was some theming for Halloween, there was nothing special going on for the kids during the evening which was a disappointment, and only one house in the village offering trick or treating - Thank you, you made my boys evening, and saved my life! Also, the green emergency light by the bedroom door was immensely annoying, and we found it hard to get to sleep 😟. Overall though a nice convenient stop during our halfterm tours, and Wookey Hole was brilliant for a 5 / 6 hour visit - something for everyone big and small, felt family run / friendly.

Nice Room - warm and comfortable.

A good hotel, very pleasant staff. Our room was large with plenty of storage space although quite basic. It was very clean and serviced daily. Despite the close proximity to the caves etc, its a very quiet hotel. Not a lot in the area apart from the Wookey Hole complex but just 10 mins to Wells. Would recommend, especially for families.

Check in excellent , very friendly and efficient lady on the front desk . Always plenty of parking , food is good , service very polite . Wifi , bed and shower all decent .

Pizza was inedible due to copious amounts of cheese, note to chef ‘ Less is More’

We had a wonderful stay at The Wookey Hole hotel, we went for Halloween and the place and staff did not disappoint! All staff were friendly and gave a warm welcome to the hotel. Seeing the costumes they were dressed in was excellent. The room was comfortable and it was great to have the ensuite. Thank you for a great visit, we will come again!

Parking easy. Rooms basic but comfortable, staff pleasant and efficient

reliable hotel, a little tired but well run. Breakfast variety not as good as before but still reasonably good. Will continue to visit when local.

Great friendly staff,

Nice quiet area , ample, close parking, rooms are clean, good wifi , comfy bed , decent shower . If I had to be picky , TVs are very small compared to standard today . Reception and restaurant staff exceptionally well mannered and polite . Food and bar very good .

I stayed here for the location, next to Wookey Hole Cave, where I was attending a party.

Very clean inside and out. Hotel in a remote area, no shops or restaurants for miles.No public transport to get away. Extortionate prices in the bar and restaurant. Breakfast self-service not a lot on offer staff member not interested, not a good experience.

Room was very big clean lovely and comfortable. Staff very helpful and polite always stay here when down this area .

Shower head dirty, cheap,unweighted shower curtain. Shaverpointlight inoperative sheet had something brown stuck to it. Breakfast was rubbish. Had to chase for bacon plates,eggs,butter and tea cups. The sausages were rubbery and everything was cold. Staff were inattentive.

The large family rooms are spacious and were very good value at the time of year we visited (early October). Very clean bedroom and bathroom and the beds were comfortable. The staff were friendly and helpful. An ideal location for visiting Wells without paying the higher rates in Wells. Taxis are relatively easy to get to and from the hotel and into Wells. The only disappointment was having to book a time slot for breakfast which I felt was a bit restrictive especially as we checked in a bit later than possible and found available times were either very early or late. We turned up a bit early and there were plenty of empty tables so I’m not sure why this is necessary. Overall a nice one night stay and a super 2 days in Wells.

Very helpful staff who were very accomodating to suit my dietary needs. Room was nice clean and comfortable. Staff on reception very pleasant on arrival and early departure. 2nd time staying at this hotel and would recommend.

Ok

Did not eat at restaurant as were told we couldn't book between 6:30 - 8pm as a large party were in. Bed was very hard and made my back ache. Headboard on bed was very dusty. Spiders in the bathroom. Also noises all night long from the bathroom/toilet and people in other rooms, dogs barking in the corridor. Location of hotel is in the middle of nowhere. It was okay for 1 night but i wouldn't stay here again.

Lovely staff and good service.