Aito Igloo & Spa Resort

The service at the restaurant was extremely slow, and there weren’t any quick-to-serve menu options available. It seemed that all the other customers around were also upset, suggesting the need for an overall review of the restaurant’s operations. Introducing faster-to-prepare dishes and improving staff efficiency would likely help address these issues.

We had an amazing experience at Aito, and we highly recommend it! The spa facilities were excellent, with finnish sauna and jacuzzi. Snowmobiling was an exciting adventure that allowed us to explore the beautiful surroundings in a fun way. The lake-view igloo was simply adorable—though small, it offered stunning views and a cozy, magical atmosphere. We absolutely loved the Junior Suite. It was spacious, beautifully decorated, and felt like a true home away from home. The staff at the resort were incredibly helpful and attentive, making our stay even more enjoyable. Overall, our time at Aito was unforgettable, and we hope to return one day!

Had a wonderful time

The property is SO SERENE! I loved everything about this space! I stayed in the treehouse and loved the aesthetic! The spa is great! The staff is very accommodating and friendly. I saw the Auroras for hours! I plan to continue visiting to come unplug and reset annually!

Good but not great. Some things were excellent but the excessive light pollution from the hotel and the excessive amounts of light diminished the aurora experience. Even all the way on the lake the bright lights of the resort spilled excessive light pollution for what is otherwise an extremely dark area. The treehouse was very fun, dinner was good but slow.

Great day and night spent at the Aito Igloo Resort in the quite and beautiful landscape surrounded by snow, the forest and the lake. Very nice the spa formula included in the accomodation. We also had the possibility to have a dinner inside the restaurant and it was delicious. I suggest to improve the toilet space in the Igloo since it's quite small and difficult to be used.

un très bel hôtel dans un lieu incroyable. L'hôtel est encore un peu en rodage, et des améliorations peuvent être apportées, mais le personnel est extraordinaire : des personnes disponibles, gentilles, souriantes et prêtes à rendre service. Cela fait plaisir de rencontrer des personnes aussi accueillantes, aussi bien à l'hotel que dans les excursions proposées. en somme, une vraie belle expérience, merci à toute l'équipe.

Super Good overall. Did the Husky self drive, it was great with a great Husky farm: Matara Creek. Hotel was great overall, Spa, breakfast, services. I recommend to drive or to plan your activities with the hotel as this is 45 min from the city center.

It's great that they offer transfer to and from the resort, the resort is beautiful and the spa is very good. The only downside was the food at dinner, very poor presentation and not very tasty.

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Great stay for families

The igloos were a fun experience, but similar to glamping - no shower, and a compostable toilet that wasn’t changed during our 3 night stay. Our bed also was only made for the first time on our last night. There was also a carafe of water in your room that you had to refill yourself during your stay, and reception rarely had water, so it felt like it was hard to come by. Service was also not 5 star quality - they would serve multiple customers at once (instead of dealing with one issue and moving on) and then speak openly about other guests problems in front of customers. We had a 4pm check in and when we returned to reception at 5pm, we had to wait 20 mins while the staff got distracted on another guests issue before they could check our room and let us in (we arrived at the hotel at 1pm). The hotel is very remote so I’d advise bringing your own snacks, because if you miss lunch, there’s nothing to eat until dinner at 5pm. The food however was delicious and felt 5* (albeit a little pricey). We also wished the aurora bar was open more nights after dinner - they didn’t say when it would be open but is a nice place to have a drink and roast some marshmallows. The spa facilities were good and it was fairly quiet during our stay. Would recommend Baba Husky’s Husky ride as an activity - you just need to organise a transfer (you have to pay) out of the resort to nearby Santa Claus village. That was the highlight of our stay.

We choose to stay in the igloo upon viewing the room is was not as listed on Expedia. I advised the hotel of this and they didn’t offer a solution. I asked if we could go into a lesser room with based facilities. I was told I couldn’t get my money back. This is not acceptable.

The location was superb and so were the facilities. However, there is no management to guide the young staff left alone to run the hotel.....there is also more to be done on clearly stating the local activities and prices....the restaurant menu, especially lunch need to be a more varied if you are staying for more than two days. Airport pickup is chaotic and overal management needs to be improved.

Beautiful resort.

I absolutely love everything, the property is beautiful is quite, the spa is amazing,the food is tasteful,the staff is amazing and helpful, I had a great time with my family ,thank you.

Stayed in one of the treehouses for one night and took advantage of the spa. The novelty wears off once you realize you can’t control the temp of your room. The spa was fine but already needed had some wear and tear despite being relatively new. American style breakfast want worth waking up in the dark for.

Café da manhã é ótimo e o lugar maravilhoso! O spa é incrível, mas fica muito distante dos quartos e o horário de funcionamento do spa é muito restrito.

Let's start with the good. We came to see the aurora borealis and we were able to accomplish our goal. There are a few staff members that are exceptionally well and if they staffed the entire property with these three staff members and then it would be exceptional. The staff were Andrea, Tree who worked as the manager in dining and Patty the manager. The property is missing the details that make it qualify to be a 5-star. First five star properties have five star customer service and that was significantly missed at this property. For example, Manus, in the dining needs customer service training. He acted as if we were in inconvenience and was unaccommodating. Having a limit on visiting the spa facilities is insane when that's all you can really do in property and when you're paying 1400/ night. The rooms should have closet space and room for luggages. There should be room service. House keeping should make up beds daily and supply cold water in rooms. There should be a transport buggy for moving around the property in the cold. Lastly, when the Aurora is out, turn the lights down on property to make it easier for guest to see and enjoy. I was assured the property will make improvements by next year so hopefully others will have a different experience. If none of these details matter to you, you'll have a great time.

Amazing views in the day and even more amazing at night in the treehouse seeing the northern lights, staff very helpful and friendly, food was great, travel was an hour ish to the city and Santa Claus village