I was in trouble because I didn't know where to meet the shuttle bus

The service at the restaurant was extremely slow, and there weren’t any quick-to-serve menu options available. It seemed that all the other customers around were also upset, suggesting the need for an overall review of the restaurant’s operations. Introducing faster-to-prepare dishes and improving staff efficiency would likely help address these issues.

I had a great time, I enjoyed the spa and other amenities daily. The raindeers were adorable, the views were amazing and I truly enjoyed my time there.

I am writing to express my disappointment with my recent stay at this hotel. We paid €753 for one night, including spa access, and were surprised to learn that hotel guests are limited to only two hours per day in the spa (sauna and jacuzzi), and that access requires booking a specific time slot. This restriction was neither clearly communicated in advance nor aligned with the expectations for a five-star hotel experience. It is unreasonable to apply the same limitations to overnight guests as to external visitors who only pay for spa access. Additionally, the quality of the dinner was extremely poor and far below the standards expected from a five-star establishment. While breakfast was acceptable, the dinner experience was disappointing. As someone who stays regularly in five-star hotels worldwide, I have never encountered such low food quality. We also had an issue with the massage service. My mother arrived one minute before her scheduled appointment, yet the therapist started late and kept her waiting for approximately 10 minutes. Despite this delay on the therapist’s part, the session still ended at the originally scheduled time, resulting in her losing about one-third of the treatment she paid for (approximately €28.33 in value). No compensation or adjustment was offered. Overall, the combination of restricted spa access, poor food quality, and unprofessional handling of the massage appointment made this stay far below expectations.

e had the most incredible 4 days and 3 nights at Aito resort. It was a completely 5 star experience from start to finish, with all of the small details considered by the staff for the ultimate experience. We were celebrating my partners 30th birthday and staff went above and beyond to make it special. We did the snowmobile experience and northern lights hunt and we were lucky enough to experience the Aurora on the hunt and again from our igloo. Above all - the staff here are faultless - the staff in both restaurants, the guy in the spa, Wendy in the safari house, maintenance guys and reception staff. So so friendly and kind. Thank you guys for making such a special 30th birthday for my partner - we want to come back for my 30th now in 2 years! X

This hotel is truly centered around nature, making it the perfect place to relax and disconnect from the hustle and bustle of the city. They offer areas for sledding, reindeer that you can feed if you purchase food at reception, a spa with two complimentary hours per day, as well as outdoor and reception firepit areas. The rooms are comfortable, clean, and cozy, although I wish there were more luggage storage options and a thermometer for better temperature control. Breakfast is included (7:00 AM to 10:00 AM) and is served buffet-style. While it’s not very large, it offers enough variety to start your day off well. There are two restaurants: one casual dining option with great salmon soup, and another more à la carte experience. The river view is stunning (especially frozen in March), and there’s even a spot for an icy dip if you’re feeling brave. You can sometimes see the Northern Lights from the hotel if the sky is clear, though excursions are still recommended due to some light pollution. The staff is very friendly, and their WhatsApp service is a big plus. You can also book excursions directly with the hotel, which is helpful since many tours don’t pick up there. They offer shuttle service to the airport, Santa Claus Village, and downtown Rovaniemi. The only downside was some communication challenges with spa staff for international guests, which could be improved. Aside from that, we loved everything. It’s a bit pricey but definitely worth it.

This hotel is truly centered around nature, making it the perfect place to relax and disconnect from the hustle and bustle of the city. They offer areas for sledding, reindeer that you can feed if you purchase food at reception, a spa with two complimentary hours per day, as well as outdoor and reception firepit areas. The rooms are comfortable, clean, and cozy, although I wish there were more luggage storage options and a thermometer for better temperature control. Breakfast is included (7:00 AM to 10:00 AM) and is served buffet-style. While it’s not very large, it offers enough variety to start your day off well. There are two restaurants: one casual dining option with great salmon soup, and another more à la carte experience. The river view is stunning (especially frozen in March), and there’s even a spot for an icy dip if you’re feeling brave. You can sometimes see the Northern Lights from the hotel if the sky is clear, though excursions are still recommended due to some light pollution. The staff is very friendly, and their WhatsApp service is a big plus. You can also book excursions directly with the hotel, which is helpful since many tours don’t pick up there. They offer shuttle service to the airport, Santa Claus Village, and downtown Rovaniemi. The only downside was some communication challenges with spa staff for international guests, which could be improved. Aside from that, we loved everything. It’s a bit pricey but definitely worth it.

Für ein angebliches 5-Sterne-Resort maximal 2 Sterne. Die Sauberkeit war inakzeptabel: Das Zimmer wurde nur sehr oberflächlich gereinigt, der Boden während des gesamten Aufenthalts weder gesaugt noch nass aufgenommen – trotz Schnee und Schmutz. Das Bett wurde lediglich „gemacht“, die Bettwäsche jedoch nie gewechselt. Auch der Teppich im Empfangsbereich war ständig dreckig. Das Frühstück war eine grosse Enttäuschung (1/10): kaum Auswahl und Säfte offensichtlich mit Wasser verdünnt. Das Personal an der Rezeption wirkte durchgehend unaufmerksam und wenig hilfsbereit. Zusätzlich wurden gebuchte Leistungen nicht eingehalten: Die über Expedia gebuchte VIP-Wellnessleistung wurde nicht erbracht, und statt zwei Deluxe-Zimmern mit Waldaussicht erhielten wir eines mit Aussicht auf eine Mauer. Absolutes No-Go: Feueralarm um 2 Uhr nachts – alle Gäste standen über eine Stunde mit lautem Alarm, während niemand vom Personal erreichbar war, trotz mehrfacher Anrufe auf die Notfallnummer.

Everything was perfect, only breakfast was weak

Mukava paikka, laadukkaat tilat

Arriving at Aito after a long flight was such a relief. Everything was super seamless — transportation was already handled, check-in was easy, and it just made the whole arrival feel really smooth. The staff were amazing. Everyone was welcoming, helpful, and just really on top of everything without it feeling overdone. Watching the Northern Lights from the igloo was definitely a highlight — such a cool experience and something I’ll remember for a long time. Also, the spa was perfect after that much travel. Really calm, well designed, and a great way to reset. Overall, such a beautiful property and really well thought out experience from start to finish. Would absolutely recommend.

It was amazing. Although very far from the city and we had a cloudy few days, the spa, amenities and staff were amazing. Everyone was very accommodating and it was very easy to communicate with staff via Whatsapp or in person. The shuttle service was great, the booked tour with the hotel worked perfectly, restaurants were good and it was a great stay. Highly recommend a trip to Aito in the rovaniemi area. A perfect little escape

Beautiful

Amazing weekend. Had an amazing view of the Northern Lights due to the hotel being away from the city. The spar was amazing, was a really good weekend

Stayed for a night in an igloo and the service from staff was first class from the moment we were picked up from the train station. Our igloo had great views of the surrounding nature with amazing resort facilities. The spa and sauna was very relaxing and breakfast was delicious. Would stay here again if I return to a Rovaniemi one day.

Todo mega encantado. Las instalaciones , el entorno , el trato del personal. Volvería sin dudarlo

We stayed at Aito Igloo & Spa and really enjoyed our time there. The hotel offers several different types of accommodations, and we stayed in the main building, which was comfortable and convenient. The spa area is wonderful, with plenty of options to relax - Jacuzzis, saunas, pools, and cozy lounging spaces. There’s even a cold plunge spot right in the lake, which was such a unique experience. The front desk staff were incredibly friendly and always ready to help. They welcomed us with a hot drink and popcorn, which was a lovely touch, and we were pleasantly surprised to receive a small gift on our last day. The views are stunning no matter which room you stay in, and breakfast was very good. We also had dinner at the hotel each night, and the food was decent and satisfying. We’d definitely recommend Aito Igloo & Spa to anyone looking for a relaxing and scenic stay.

Incredible staff here at this location I truly don’t have the words! This was my very first time in Finland and they made sure I felt at home! Definitely will be back again!

Wir hatten einen wundervoll Aufenthalt! Wir waren zwei Nächte im Treehouse. Der Ausblick war fantastisch. Auch das Zimmer war sehr gemütlich eingerichtet, hatte überall Fußbodenheizung und sogar eine kleine Küche. Das Frühstücksbüffet war auch reichhaltig & der SPA war sehr groß, Aussenwhirpools, Ruhebereiche und Saunen. Wir können die Unterkunft nur empfehlen.

Oda temiz, spa çok güzeldi. Personel ilgili ve kibardı. Odadan harika kuzey ışıklarını yatağımızda izledik. Oda biraz küçük ve içinde duş yok, wc ise kamp modeliydi. Ama yakındaki saunda duş ve wc bulunmakta. Havalimanı ve şehir merkezine ücretsiz transfer hizmeti sunması da güzeldi.