ポルト プラタニアス ビーチ リゾート & スパ

This was our third year in a row staying at this hotel, so clearly we like it and have had some great experiences here over the years. The location is fantastic, the scenery is beautiful and the hotel still has a lot to offer. However, as returning guests, we have noticed that the level of service has gradually declined over the years. The long-standing staff remain fantastic, friendly, helpful and genuinely committed to making your stay enjoyable Unfortunately, some of the newer and more seasonal staff don't seem to have the same culture or level of engagement, as the service can feel more like getting through a shift rather than creating the warm experience we remember. Another frustration is the morning competition for sunbeds around the pools, as by around 8:00–8:30am, many are already "reserved" with towels. That said, this is still a great hotel, with several pools, a wonderful atmosphere, a beautiful beach, watersports and boat trips right on your doorstep. The views from the restaurant and breakfast area are particularly beautiful, whether you're enjoying the sunrise or sunset. We continue to enjoy coming here, but it does feel as though the hotel's focus is gradually shifting more towards maximising revenue than maintaining the level of personal service that made it stand out in the first place.

Flott Hotel, svarte til forventningene

Rooms were clean. But this hotel is not a five star. . More 3.5... entertainment was not good... bar was serving watered down alcohol.. very slow to serve. No free drinks at the main bar... Evening late night snacks only for late comers ... there was no 5 star service at the hotel... no cola zero as they ran out... You pay for all inclusive.. not worth it

Vi boede på luxury delen nede ved vandet og det var fantastisk. Kun for voksne. Lækre værelser, rent og pænt, god morgenmad og fantastisk service.

Flott uteområde rundt bassengene og hvis du får leilighet mot omgivelsene. Ene bassengområdet var det så trangt rundt at vanskelig for og bevege seg rundt. Supermarked på området med dårlig utvalg av softdrikker som vi nordmenn er vant og drikke( ikke cola bare med vaniljesmak og flere typer fanta og med smaker som ikke vi er vante med) Vi ble plassert bak og da såg vi rett i skog/søppelkonteinere. Rommene var småe, så vidt vi fikk opp soverom døra til veranda. Stua var stor med kjøkken krok. Badet ok med badekarr dusj.. Fint det er klestativ. Står tydelig at det ikke er liv og reservere solsenger før kl 1000 men da folk kommer til frokost var enkelte senger allerede tatt. Frokosten var heilt nydelig med alt som kan tenkes men mann går jo fort lei. Hyggelig personalet.

Excellent hotel

Staff was very strange during check-in. They tried to "offer" me another room at a nearby property taking me with a golf cart to another building of their about a 1/4 mile away. Apparently they have other buildings not connected to the main hotel and they want more people to stay at those locations since they are unknown however the way they conducted business was very fishy. They would go in the back multiple times to discuss things in private and come back and tell me something and then go back again. Furthermore, we were never notified that the sunbeds directly behind the hotel were pay per use which I would have had no issue with had I known. On the 1st day of using them, I was approached by a man with a credit card machine after laying the sunbed for a 2 hours and still using it and was told I owe him 7.50 Euro per bed and I asked him why and he said it was their policy. I informed him that no one told us and he said it was on the sign near the beach hut area, I looked and there was no sign at all. I paid him but it was a very unneccessary experience and the weird thing is he only charged 1/3 of the guests. He would do a row or two of sunbeds then leave back to the hut. Then there were the random hotel workers asking to give you a massage but do not understand the word No. My friend who booked his own room with them told them multiple times No but one of them proceeded to touch him and start massaging his foot. Very unprofessional. Definitely NOT 5 Stars

We came back for a second year with our 2 boys and loved our stay yet again. We were given a free upgrade to a superior family mezzanine room which was a fab start to the stay. Our balconies overlooked the harbour, our favourite pool and the mountains behind. The breakfast buffet was a highlight, as it was last year, the pools were always accessible and never overcrowded and the safety of the resort meant we were never worried about the boys (10 and 12) going between beach and pool. The room was ideal for our family. The hotel is situated in the middle of loads of family friendly restaurants all serving delicious food and we were able to rent a car for the day easily, with access to the hotel’s free parking also.

Extremely well managed hotel with friendly accommodating staff. Beautiful surroundings, excellent value for money.

Average stay. More top end 3 star / 4 star. Definitely not 5 star. Good location but everything else below expectation.

Beautiful ocean view and customer service excellent

Pool in the room was great!!! Staff is excellent. Amaryllis was so helpful and kind. She was so patience in booking our excursions. The only thing I would like to see if blue walls or tiles around the outdoor pool in our room. The beige is blah but otherwise we had a ball.

I booked this hotel through Expedia, and while there were a few good aspects, my overall experience was quite disappointing. What I liked: The location is convenient and close to many attractions. The hotel is clean and well-maintained. The food was acceptable — not bad, but not impressive either. What I didn’t like: There is a daily fee for using the in-room safe, which feels unreasonable for a hotel in this category. The room did not have an iron, which is a basic amenity I expected. Beach chairs and umbrellas are not included — you have to pay extra for them, even though this was not made clear during booking. However, the most frustrating part of my stay was a serious issue with the reservation. I booked and paid for an All Inclusive package via Expedia, but upon arrival, the hotel claimed I only had Half Board. To make matters worse, the confirmation email from Expedia did not clearly state the meal plan included in the reservation. It only listed the room type, the number of guests, and my name — no mention of whether it was All Inclusive or Half Board. This lack of transparency resulted in me being denied the services I had paid for. I felt misled and extremely disappointed. I trusted that Expedia would provide all the essential booking details, and I was not expecting to have to dispute what should have been a straightforward All Inclusive stay. I strongly advise future travelers to double-check every single detail of their reservation.

The property was in a great location a lot of options .

This hotel is not a 5 star I would rate it as a 2 star. Staff is not friendly. Starting from check in everything was wrong. The day of arrival they told us that we will be going to another hotel because they don’t have rooms for us and that they upgraded our rooms to suites in a sister hotel much farther away. We were meeting at this hotel with my cousin and her husband that we haven’t seen in years, and they wouldn’t extend the offer to them as well, so of course we didn’t accept the offer. After declining, our rooms were magically available. Once we got in our rooms, there was an extra cot in both rooms so I guess those rooms were for a family of three. My kids had their own room and one day one of the staff members walked in the room without notice while my daughter was in the there, asking to remove our stuff so they could take it. This is unacceptable. The pool beds were reserved with towels and books early in the morning till evening even though no one was there. So getting beds by the pool was a challenge. Also it was not mentioned to me at anytime that in order to lounge on the beach we have to pay 7.50 euros per chair each day. For the buffet dinner we were charged 29.00 euros per person which we were unaware did not include any drinks whatsoever, not even water. If they could charge me for breathing they would. For the money I paid for this hotel, I expected higher quality. I would not go back to this hotel and I will not recommend to my family and friends.

Hotel was really clean, food lovely and can cater for all. Did not feel this hotel was value for money. Limited day time activities and a DJ once a week which was awful. For a 5 star hotel it should have better options for the evening. Also sevixe in dining rooms was poor.

Det er ikke ofte jeg legger igjen anmeldelser, men nå kunne jeg ikke la vær. Dette er ikke et 5 stjerners hotell. Jeg reiser mye - og på det beste er det 3 stjerner. Aircondition på rommet funket ikke optimalt, så vi sov ofte uten sengetøy. Kunne ikke bytte rom grunnet fullt hotell. Toalettet fungerte heller ikke optimalt, men det var ingenting å gjøre med. Ikke betal for all inclusive! Vi lurte lenge på om vi skulle benytte oss av det, så vi valgte å ta sjansen. Det var ikke verdt pengene! Buffen (middag og lunsj) er gjenbruk av restemat som trolig er flere dager gammel, og kjempedårlig utvalg av snacks. Alkoholutvalget var bra. Bruk heller pengene på en bedre restaurant. Det eneste som var positivt var frokosten! Resepsjonistene var ofte i kjempedårlig humør. Ikke et smil å se eller noen som spurte om oppholdet. De virket ofte irriterte - til tross for at man prøver å prate hyggelig eller med et smil. Men de som fikset bagasjen vår, servitørene og renholderne var veldig hyggelige og serviceinnstilte! Her har resepsjonistene virkelig noe å lære. Ikke gå på samme smell som oss på stranden. Her må man betale 15 euro for solseng (!) - til tross for at man er gjest på hotellet og solsengene tilhører dem! I tillegg er det plagsomme massører og selgere som tvinger seg på deg og lar deg ikke være i fred. Det positive var frokosten, renholdet og bra massasje på hotellet, men hit skal jeg ikke tilbake. Dette er et hotell som virkelig prøver å tjene penger på smålige ting.

Det var andra gången som vi bodde på hotellet, första gången var 2023. Frukost, pool, rummet, aktiviteter, framför stranden, centralt I Platanias, perfekt. Ser fram att komma tillbaka.

Rooms need some improvements but overall nice property.

Ei mikään hääppöinen AI-tarjoilu, etenkin snacksit oli heikot. Ranta kiva, vaikka tuolit maksavat erikseen 15e/pvä. Useita pienehköjä uima-altaita, jää "resort-fiilis" vähälle. Kiva henkilökunta, ihanat näkymät ravintolasta, kannattaa mennä ylimpään kerrokseen syömään.