ヒルデブランド ホテル

Lake view

When we arrived our room hadn’t been cleaned and the staff was very apologetic and worked quickly to clean our room and paid for our dinner while we waited. Excellent customer service.

Sehr schlechtes Erlebnis. Zuerst keine Infos per Mail. Dann niemand telefonisch erreichbar. Mussten zum Cliff Hotel, um unsere Zimmernummer und den Code zu erfahren. Dann der Schock als wir das Zimmer um 5 PM betraten: nicht sauber, das Schlafsofa nicht bereit, obwohl wir dafür bezahlt hatten, Bad nicht sauber und im WC noch sehr viel dreckige Rückstände… Wieder per Telefon versucht, das Personal zu erreichen. Unmöglich obwohl es nach Angaben noch erreichbar wäre! Damit unser Kind wenigsten irgendwo schlafen kann, ging ich ins Erdgeschoss und fand in einem Raum (staff only) Leintücher und Badetücher. Niemand da, den ich hätte fragen können. Genommen und dann das Schlafsofa ausgeklappt und notdürftig hergerichtet. Für über 500 Euro ein No-Go. Nie wieder! Preis-Leistung war eine Frechheit! Schlechteste Erfahrung in Island.

Allt mjög gott nema sturtuhausinn datt af.

Room is located in a rundown apartment building, unprofessionally furnished with IKEA furniture. Front desk shared with another hotel a few blocks away. PS, there is an oversupply of hotel rooms in Iceland. Do not book in advance - price goes down in summer.

Good place with nice staff😊

The pictures misrepresent what is offered at this hotel. The amenities they list are not available at this hotel. Staff is not on premises. Their pictures feature a large pool with a waterslide and there is not a pool on site. It also lists a restaurant and cafe. Neither of those are on site. I messaged them about the pool and never received a response. It seems their amenities include everything available in the small town. The actual rooms were average. Be advised that guests must climb metal stairs outside to access rooms above the ground level floor. Stairs are uncovered and present a challenge for those with mobility issues.

The room at the Hildibrand Hotel was spacious, clean, and comfortable. While the shower was extremely small, it did have excellent water pressure. Be aware that this is a self-check-in hotel with no front desk staff on-site. That made it especially frustrating when we experienced problems with the room door lock. We sent several messages to management through the Expedia app but never received a response. Another major disappointment was that the hotel advertises two bars/lounges, a coffee shop/café, and a restaurant. We arrived around 4:30 p.m., and none of these amenities were open. There was no notice or explanation, so the advertised food and beverage options were unavailable during our stay. The room itself was very nice, but the lack of customer support, unavailable amenities, and poor communication significantly impacted our experience. The views are stunning!!!

有個免費的溫泉泳池在酒店右邊坡上

We stayed two nights on our Ring road trip, and it was one of the best places we’ve stayed on the island. Very comfortable beds, spacious 2 bedroom suite, gorgeous view of the fyord and very convenient to a grocery store, coffee house and a walking path. Our kids loved the maritime museum we’ve found nearby and the short hike to the Easter cave. Overall, we had a great stay which allowed us to rest between the strenuous activities and enjoy the peace and quiet of this beautiful little town.

Contact less check in experience was nice. Room was clean. Only complaint was one of the mattresses needs to be replaced. Was sunken in and very uncomfortable. Other mattress appeared to be much newer.

Noisy nearby building construction workers

We arrived at 8:15pm. Nobody at the reception even if the check-in hours are until 10pm. Front door is closed. No check-in information on room number, key box provided prior to arrival or on site. Nobody answers to the phone number provided. Went by car to their other property, the cliff hotel, and same thing, Nobody at the reception, hotel and the reception are empty, no staff, nobody answers the phone. Tried to call hotels.com, they are not able to help as the management of the hotel is not answering the phone. Finally got someone on the phone by the 7th attempt and they gave us the room number and lock code without apologizing. No towels in the room, lock on the door does not work. Finally got someone to go over the Cliff hotel to send us towels. The employee apologized, said that several clients are complaining of the poor management of the hotel. Avoid booking this hotel at all costs. Would not book the Cliff hotel either, same inept management, no one at the reception or answering the phone.

Good location and good amenities in the hotel and room, only disappointed in on site laundry which the staff had to take care versus self service laundry

Sauberes und großes Zimmer

Clean rooms. Friendly staff

allt var bra utom att det inte fanns frukost. Trappan upp till rum 104,105 var lite trång och brant. I övrigt jättebra.

Herbergið og baðherbergi voru hrein og þrifaleg. Ekki var eldhús eða slík aðstaða. Útsýni var bara í næsu hús. Gott að gista.

Yes

Nice room in the back, quiet and comfortable.