ゴア マリオット リゾート & スパ

ロケーションと設備はとても清潔で快適でした。ただスタッフのサービスレベルにばらつきがあったのが残念でした。 1. まず予約の変更をお願いしたところ、不可能との回答があったことは、元の商品の設定なので仕様がなかったですが、電話したところ、直接メールすれば、対応は可能と言われ、送付したところ、時間が経って帰ってきた回答は不可能と変わらず。であれば、メールの手間はアドバイスすべきではなかったのでは。 2. 出発時のタクシーを早朝時間だったため、予め前日に予約したところ、当日手配されておらず、20分以上待つ結果に。 3. クレジット1500 INR分が施設内で利用できるとの特典をもらいましたが、チェックアウト時には換算されておらず。 4. チェックアウト時の精算の際に、他の人のランチ・ドリンクが計上されており、調査する間10分以上待たされ。 新人のスタッフが多いのか、横の連携がされていない理由による、手違いが多く、設備の質が高い分、期待を大きく裏切られたステイでした。

全体的に綺麗でしたが、5つ星ホテルとしてはお粗末な所が多く、泊まるべきホテルではありません。全体的な感想では4つ星がオマケでつけられるぐらい程度のサービスです。 まず良い点から。 ・全体的に綺麗。不衛生だと感じる所はありません。 ・チェックイン時のフロントの開放感が圧倒的に素晴らしい ・アメニティや、ルームサービスを頼むと、5分以内に来てくれる。 ・タクシーを頼むと来るのが早い ・プールがビーチサイドで、ビーチリゾート感がある 悪い点 ・5つ星ホテルの料理としては貧相。美味しくはありません。いたって普通。朝は良いとしても夜もビュッフェはホテルの食事ではありませんでした。街中の10分の1程度の単価の店の方が美味しかったです。料理の質は見直した方が良い。外で食べた方が圧倒的に安く美味しいです。 ・1キングベッド、2ダブルベッドの部屋を予約(宿泊人数も3人で予約)したのに、2ダブルベッドしか無かった。チェックイン後、部屋を見て愕然。フロントに行って交渉しても、言い訳ばかりで交渉の余地無し。酷いの一言。hotels.comの表記から違いました。決して信用してはいけません。 ・ホテルからのタクシーがぼったくり価格。300ルピーで行ける所が、3人で乗るから900ルピーって言われました。マリオットの入口に居る小太りのメガネの45歳ぐらいの配車係は酷かったです。高いと言ったら、だったらホテル出て道端でで向こうに安いのがいるから、そっちで捕まえろとの事。 ニコニコした素晴らしい従業員の方が多かったですが、残念すぎる人がタクシーの配車係、フロントに数人居ます。気にならない人は気にならないでしょう。 これは、実際に体験した出来事です。

プールはビーチバーがあり良かった。ホテルにカジノは無い。チェックアウトの際は間違いで他の客の飲食等付いていたので要確認。

An amazing experience. The rooms were spotless, spacious, and very well maintained. The breakfast buffet was outstanding especially their main chef Dattaguru. He really look after each and every customer by himself and take the customers feedback everyday. A special thank you to Swati, Aprajita and Delana for going above and beyond to make our stay memorable

The room was excellent, and the staff was excellent! Every single person working at the resort was wonderful! They were all very kind and helpful! I would specially like to mention Ms. Rachel and Ms. Delana that made my family's experience at the resort extremely wonderful as they went above and beyond to make our stay an unforgettable one!

Staff was great

Poor management. Poor communication It’s more of a motel service than a Marriott property. Breakfast was chaos and we never enjoyed the meal. Every service was severely delayed or no service was provided. This is definitely not a Marriott level property, New year eve ceremony was not accessible and not communicated to the guest, last minute charges to attend the event was enormous. Overall I will not recommend this property for the price you pay.

Excellent

Great property, courteous staff and awesome view

Everything was great, but the menu options during breakfast was limited. I asked for gluten free options prior to my check in but nothing was arranged. I left some stuff in the room during room transfer as I added a day to my stay, but they did not have the due diligence to connect my items that were left to my previous room. Unethical in my opinion.

Great hotel. Wide corridors make all the difference giving a sense of openness. Great staff.

Small rooms, game room has games that are charged separately. Beach in front of the property is dirty and is pickup point for ferry services. Property is very old and not modernized. Breakfast buffet is average.

Lovely location overlooking the water, staff are lovely and food fabulous. However very expensive for what is actually a mediocre hotel - although Mondoon Season was over-running the hotel seemed unprepared with no umbrellas out, my patio had not been swept and had cigarette ends on it, the sunbeds had not been set up.

The staff were extremely warm and helpful. The room was nice and spacious, and the bathroom was very nice. The chef was very welcoming and the food was excellent with so much variety.

Professional, clean, courteous, relaxing and rejuvenating couples massage at the spa. Professional and stylish haircut and beard trim by the barber. Friendly and caring wait staff at the bar, and the breakfast buffets. Very good food, top notch staff in all areas, clean and modern facilities. Definitely recommend to anyone considering staying here.

Our recent stay at the Goa Marriott Resort was a mixed experience. While the resort itself is a comfortable and well-maintained property, the customer service leading up to our arrival was unfortunately quite poor, and a key amenity was not as advertised. ​The rooms were clean, spacious, and provided a great level of comfort. The hotel's location is also a major plus, offering beautiful views and a peaceful atmosphere. We had no complaints about the physical property or the general upkeep; it truly lives up to the Marriott standard in that regard. ​However, the experience was tainted before we even got there. Multiple attempts to contact the hotel with pre-arrival questions went unanswered or were met with frustratingly slow responses. But once we arrived, the service was excellent. the decor of our bed on our anniversary night was a pleasant surprise. ​A significant point of disappointment was the advertising of a private beach and seafront dining. We specifically chose this resort based on that feature, but quickly learned upon arrival that there is no private beach. The access is to a public beach, and the seafront BBQ which we reserved was not available, which is a major difference and a misleading claim. This false advertising was a significant letdown and impacted our overall vacation plans. ​In summary, the Goa Marriott Resort is a beautiful place for a comfortable and relaxing stay.

d'Alene, what an amazing person, she changed our room, she had special meals made for my daughter, she is just an awesome being. The hotel is on the river with access to the beach, staff are friendly and

Breakfast buffet was really good with lots of variety. All staff members were really friendly and polite.

Excellent Marriot resort in Goa!

Overall cleanliness including staff food handling and cutlery cleanliness needs major improvement and training. Rugs in the room are dirty and the room too. Friendliness of staff is good.