ITC ガーデニア ラグジュアリー コレクション ホテル ベンガルール

とても満足でした。 スタッフもとても感じが良く親切でした。 朝食も美味しかったです。 ここのホテルを選んで良かったと思いました。

ホテルは古いですが清潔で綺麗にしているので良かったです。ただ、エアコンがあまりに効きすぎてるのか、エアコン消しても寒くて寝られず朝を迎えてしまいました… ホテルスタッフに伝えたところ、ヒーターを用意してくれたのが良かったです。 朝食は充実して美味しかったです。

建物や設備は古いが、スタッフは皆親切で、特に不満はありません。安心して過ごすことができました。

スタッフの対応があまり良くなかった。 ・メールの返信がなかなか来ない。 　2度リマインドして、ようやくレスが来るレベル。 　Expediaのメッセージは誰も読んでない。 ・コーヒーを頼んでも出てこず、何度も声をかけてやっと出てきた ・荷物を預けたいだけなのに、ベルボーイがやるからと受付の人は対応せず20分以上待たされた ・サンドイッチ頼んだのに、ハンバーガーが出てきた（謝罪に来たが、面倒なのでこれでOKと伝えたけど） 施設はキレイですが、五つ星と名乗るにはスタッフのレベルは低いと思います。 Oberoiのほうがずっとレベルが高かったです。

特に問題は見当たらなかった。

Excellent!!!

サービスもよく、設備も申し分ありませんでした。 1階のレストランも何度も利用しましたが、とてもくつろげました。

・早くから西欧を受け入れて、成熟したサービスや地元嗜好との融合を感じさせる。 ・特に、朝食が良い ・クラブハウスサンドイッチが絶品

It stayed two nights. First day, I arrive over midnight, but staffs was very kind with welcome. There are good facilities, good foods and good staffs! I could enjoy stay and relaxed.

Excellent property with good service

best-in-class ambiance and quality of service

Lovely hotel and excellent service.

Really nice hotel, but balcony was taken over by pigeons

Amazing stay! Wonderfull hotel and incredible personell. Rosch elevated my stay to the next level by being so welcoming, funny and supportive with anything i needed.

Clean and very comfortable rooms. Excellent food. Good service.

Every thing is great except outdated phones hard to push room dividers and shower situation needs to be fixed leaking water into outside the shower door Their buffet staff are very good and helpful Actually I should say outstanding

The hotel room was nice and very clean. I stayed here with two friends and booked a suite, which included breakfast. The three of us checked in with our passports and IDs, which took a while. They put our luggage through a bag scanner and then separately scanned our bodies individually. This whole process took longer than airport security. The next morning I went down to breakfast alone while my two friends were getting ready. While I was having coffee, the manager at the restaurant came over and told me that he overheard I ask for a table for 3. I said “yes, the other guests in my suite will be joining shortly.” He then told me I had to leave the restaurant because I had unregistered guests. I was very upset, and immediately spoke to the front desk who said that the restaurant manager had just made a mistake. They were very apologetic, but it really ruined the experience at this hotel for me. I think for the cost of the hotel, you could find better service in Bangalore.

At first glance the property and room looks great. However once you spend time at the hotel and in your room you start to notice that the property is dated and in need of major refurbishment. Bathroom are have not been cleaned well over the years and it shows. On both days, the bath towels felt damp to the touch which is a horrible feeling when you want to dry off after a shower. Rooms also are just cleaned on the surface and not properly cleaned over the years. Kettle was unclean outside and inside. Phones were filthy. The hotel has a free Happy Hour where drinks and nibbles are served. This is crowded and the behaviour of guests rushing the bar for drinks and free food is appalling. The hotel needs to figure out a way to control this. Breakfast buffet is okay thankfully. Staff are very kind and helpful. Very poor experience. Thankfully only stayed 2 nights. Will never book at an ITC property again.

Excellent

This hotel is very nice. Definitely worth the 5*. Most of the staff at the hotel are really welcoming, nice and knowledgeable. Majority of them will go the extra mile to make your stay at the hotel really comfortable. Rohit who works at reception is exceptional. He is such a great employee and every morning he took time out to greet me, shake my hand and ask how I am and if I have any issues/questions. He provides top quality service and he is the reason why ITC Gardenia should be rated 5* purely down to his hard work. The room is lovely and big. Everything about the room is fine, bed, shower etc etc. the restaurants in the hotel are great and at good price and the canapés from 18:00 - 20:00 is a great idea. This hotel is very close to local attractions. The only thing I don’t like about the hotel is few staff members who work at the spa/gym. They aren’t helpful and feel like they are watching what I do. The spa is not recommended. I had a facial done and it did not last the allocated time and generally I don’t feel it was good. I had 20% discount and with them knowing that, I feel they just gave me the most expensive treatment to cover that discount. If Rohit is the honest member of staff, the staff at the gym/spa ruin it. I would stay at this hotel again and again but will for sure not make the same mistakes of using the gym/spa.