Grand Hotel Bristol Spa Resort

10年前からニースやフィレンツエに行った時は、時間を作ってこのホテルの5階に泊まりました。今までに5～７回以上は滞在しました。 今回もExpediaで上の部屋を予約し、私も高齢なので最後かもしれないと思いながらここでの滞在を楽しみにしていました。 フロントのヴァレンティナさんは不在で、サラと言う生意気で下品な娘が対応し、最低の部屋を割り当てました。 抗議すると「書いてある通り」と大変不愉快な対応でした。 抗議し部屋を変えましたが、意地になった小娘は下のクラスの部屋しか出しませんでした。 日本から9000kmもやってきて、また、ここに来るため車で200kmも移動し、楽しみにしていたのに、10年間とても良い印象を持っていたのに、たった一人の人種差別の小娘のせいで台無しにされました。 上の部屋は空いていました。エクスペデイアの指示も無視されました。上位の部屋に泊まらないならラパロに来る必要もありません。連れてきた友人たちも不愉快な気持ちになりました。 ホテルにはアジア人客などどうでもいいのでしょうが、私たちの旅行は最後に台無しになりました。イタリアに対する印象も残念な結果になりました。

ニースからトスカナに向かう途中で何度もこのホテルを使いました。地中海の美しさ、快適な居住空間、気持ちの良い接客など心休まる滞在になりました。 スタッフの皆さんありがとう。

Trevligt boende men hade en myrstack i rummet. Dom kom med något medel men hjälpte inte mycket (noterbart att vi bodde på våning 5). Poolen blev bara varmare & varmare samt att vattennivån blev lägre hela tiden(kansle fylla på). Åkte till Milano på 5 stjärnigt hotell & skulle säga att det var som dag & natt i jämförelse.

Generally very good but service was under par in comparison to other similar hotels I have stayed at

Arrived late. Good welcome and reception. Dinner at end of service so perhaps a little rushed was understandable. Found food to be high on presentation less good on quality. Felt this theme ran through other elements. Clearly trying to portray a brand but perhaps letting a more natural hospitality flow through would be better. Overall though very good hotel and pretty much does what it says. Location good. But if you want to go to Portofino look for the Ferry. Asked Concierge the best way and he suggested water taxi at 400 euro round trip. The ferry he didn't mention is 22 euro. I know the experience of the taxi may have been higher but he should have mentioned all options. Shuttle on demand to town is great but we only found out by chance. As I say it is OK to portray the exclusive brands but let the natural Italian great hospitality flow.

Maybe i did not check, but surprised to see we had to pay 110 euro for two sunbeds at the beachfront. Shuttle worked fine in and out of Rapallo, and to beachfront, very helpful staff, but no flexibility in 1 km more with the shuttle. Stops only one place. But very helpful with taxi etc etc. No tv in bar or other ouvlic areas for seeing VM in footbal nor Sinner winning Wimbledon;-)

Eksepsjonelt god service og ansatte. Små detaljer for å få alle til å føle seg velkomne, fra håndskrevne velkomst brev og bamser til barna tim å selv registrere en bursdag, og ordnet med en veldig hyggelig oppmerksomhet Ligger litt utenfor byen, men fin gå tur når man har gått de første 100meterne (smalt fortau). Har uansett gratis shuttle for de som ikke vil gå Fantastisk renhold på rom, vidunderlig frokost og en utsikt som er utrolig. Anbefaler å velge rom med sjøutsikt, park/bakside er ikke like flott. Store bad

Beautiful room with a great view over looking the bay. The spa was awesome, the service throughout the hotel was spectacular and the breakfast had a great variety of food to choose from to start your day. Would definitely stay there again.

Beautiful hotel with incredible views

The hotel room is beautiful, there’s a nice view to the city

The hotel room is beautiful, there’s a great view for the city

The staff was so kind and helpful very friendly I can’t say enough good things about them all 🙏

Helt unik hoteloplevelse 👌

Excellent hôtel, très intime et propre. Personnel de qualité et la vue sur la mer est splendide. Excentré du centre-ville Rapallo mais c’est tout aussi bien pour y être au calme

Hotel lindo, cheiroso, vista maravilhosa. Apenas um louco barulhento pela manhã pra quem precisa dormir um pouco mais e tem o sono leve como meu.

Chambre propre avec belle vue mer et sur portofino

Very beautiful hotel with amazing sea views. Spa also was great I wish I could have stayed longer. Plan to visit again soon

Best place I have ever stayed, and we didn’t even use the SPA

Incredibly service minded staff, great amenities, yummy breakfast. Perfect location for exploring the Ligurian coast. 10/10 would recommend

Super Service, extrem freundliches und zuvorkommendes Personal, kostenfreie Parkplätze, tolle Aussicht