ハイアット セントリック ムラノ ベニス

このホテルは数回、利用していますが、空港からムラノ島まで水上バスで30分という近さがまず利点です。朝食が美味しいのも気に入っています。本島の観光やレストランへ行くのに水上バスを使う必要がありますが、路線網が整っているので心配いりません。水上バスで観光スポットを巡るのがむしろ楽しみです。

交通の便は良くないですが、ベニスの喧騒から離れた静かなステイが楽しめました。 部屋の設備は悪くないのですが、アメニティーが言わないと貰えないため、ハイアットなのにと思ってしまいました。

場所も施設も最高です。

Very good! We will visit here.

The staffs were nice, friendly and willingly to help us anytime. The free shuttle service from/to the airport was really helpful. The room was cozy and the interior was nice.

Breakfast was not free, but the staff was extremely friendly and helpful! There are water taxi’s for cheaper, but the hotel’s water taxi was convenient and took the guesswork out of not knowing what to expect.

Our room's shower drain did not work, so we had flooding in the bathroom. We wiped this up ourselves and reported the problem to the front desk. It was not corrected that day, so the next day we had the same outcome. The room was stuffy and uncomfortable, so we asked at the front desk how we could adjust that in our room. The answer was that there was no adjustment and we could also not turn on AC, due to government restrictions on its use. The hotel employee's tone was demeaning and defensive. It made me feel bad that I even asked about this. The whole experience was so poor relative to other hotels we stayed at in Italy.

Beautiful hotel best in murano

Clean and close to all transport

Excellent! Beautiful room and views, easy to get around the Venice area,

A little warm in the room as there was no air flow or fan at least.

Wir waren als "Wiederholungstäter" in dem Hotel. Es war wieder eine durchgängig positive Erfahrung in allen Belangen! Wir haben es genossen.

Put in the incorrect room although I insisted it was wrong but at 9pm why argue. An hour later the error was corrected and we moved to correct room. Room had mold as both mornings we couldn’t open our eyes and felt like something in room causing this. We were promised direct transfers to the Venice airport for $22 but the boat broke down that night, they said we could walk 20 minutes with all our bags to catch a direct ferry or transfer twice and spend 2 hours to reach airport. They set up a private taxi that was to pick us up no later then 9:30 am at our cost of $150 and when we went to lobby at 9:10am they had NO record of the night manager (jose) that set up the taxi. He called and said it was a mix up and the taxi would arrive at 9:30. At 9:45 he called again and said it was 5 min away. it showed at 10am. So we missed our connection, we paid $150 to be late when we were promised a $22 transfer when we booked this hotel. The Only good part of the stay was our waitress at the restaurant on the 1st night, Chris, she was excellent. Overall very disappointed with experience.

Great hotel with outstanding service. Surrounding area beautiful. Very convenient location

This place has no air conditioning. They advertise AC but they have none. I was offered a fan never received one .The front desk are very incompetent and very curt. For the last day I ordered a private taxi to airport. They offered my taxi to four people and for us to share one mind you these people had more weight luggage. I ended using someone else. Murano is gorgeous but Hyatt tried their best to spoil it. Also lobby smells like a dumpster

This property was in a great location on Murano! Kris, Gustafson, and Ricky were all amazing. We would be happy to go back!

Friendly and helpful staff

Staff friendly and helpful

We absolutely loved it ! It’s close enough to the fun yet far enough from the crowds !

Wonderful hotel design, nice room, very clean, very good breakfast. Very quiet spot. No air conditioning and we did not like the rudeness of the reception staff.