星のや富士

スタッフの対応、星のやさんさすがだなと思いました。 晴れていたら富士山が綺麗に見えただろうなと思ったのでつぎは晴れた時にいきます！ 食事の準備、片付けも素早く丁寧に説明してくれました いい休日を過ごせました。ありがとうございます

サプライズでお祝いもして頂き、お部屋も接客も全てが素敵でした。

日頃の喧騒から離れて星のやワールドを体感しました。 富士山は様々な表情を私達に見せてくれて外に設けられたこたつに入って至福のひととき。最高でした。 スタッフもフレンドリーで 様々なアクティビティも自然に手慣れた安心感。また、訪ねたいです。

お部屋の目の前に壮大な富士山！ 素晴らしい

The best thing is the spectacular view of Mount Fuji from the room balcony complete with a small fireplace. Staff Service is excellent. Glamping activities provided some complementary some with fees. There is no breakfast included for my stay. But the breakfasts and dinners we had were very good. Can be pricey but safe the hassle of looking for food. To really enjoy the stay I would suggest signing up for some of the activities provided. Property is tucked away on the hill. If you plan to move around. Rent a car. But the property is already a great place to chill away from the crowds.

All are perfect

Hoshinoya has great views with terrible service and terrible rooms, although the hotel is isolated with no nearby restaurants, their restaurant is terrible. They refuse service. Room cleaning is basically non existent.

Spacious room with amazing views and service

Location and views are spectacular. Cleanliness and fit out of rooms could be improved.

Yes

We drove to Hoshinoya Fuji, as it was dark, the entry towards the check-in area is very easy to missed, suggest to have more road sign leading towards the resort. Once we checked in, there is a car to pick us up to our room up the mountain. The view of Fuji is stunning, if you are lucky enough to see it. Room and breakfast service are great, and so are the amenities in the resort. Booking for activities got to be done by 6pm the day before (no exception can be made). Was really interested in the morning kayak, however they need at least a minimum of 2 guests to be able to join which is a pity, as i was travelling with elderly, none of them wanted to do it. Suggest the hotel could instead help to match up the guest joining the activitiy, so more people that do not come in a pair can join as well. Overall a great once in the lifetime experience. cannot really beat waking up at 5am with Mount Fuji right in front of it. Stunning!

Amazing property built into the hillside. Rooms have phenomenal views of Mt Fuji. The staff is excellent, providing great service. Delicious food, too!

This place was incredible and the staff were very attentive, it was literally a dream. The only things I would advise are the activities they mention for free are not all happening. The coffee discovery and a few others never occurred. The sweet time is just smores they leave out 24/7. There is actually no bar area. The fragrance session had only one to choose from and it didn’t have a smell. They advertise 3 etc. The food if you order there is extremely expensive for such a limited amount. It seems like they are cutting corners with their offerings, though that’s why I chose the resort. A bit disappointed. What you are paying for is the view and the incredible staff.

Very unique and upscale rooms that are minimalist but adequate. The view was the main attraction and we were not disappointed. A pleasant surprise was the outdoor fireplace that the staff lighted every evening on the comfy balcony. The rooms were quiet and the staff was friendly and helpful. One downside was the strict process they used handled the meal reservations. When we checked in most of the dining times were already reserved and we had to eat later than we desired. When we went into the dining room there were very few tables being used so a bit disappointing- also the breakfast didn’t begin early enough so we were unable to eat our first morning, however we did make it to breakfast the second day and it was delicious! They need more dining times to accommodate all guests since there really aren’t other easily accessible restaurants nearby. The bar area was also a problem since it didn’t open until 7pm, and it was quite dark sitting outside. Finally there are a lot of steps to get from your room to reception, dining and the bar and they need to be better lit. People also need to be in relatively good shape to make the hike up and down. We did have a wonderful stay, but a few tweaks would make it even better!

While cabin room is nice and the in-room shabu shabu dinner and in-room breakfast were very good, the whole stage was stolen by the fact the hotel charged me a cancellation fee for a canoe on the lake activity that I decided to cancel due to raining. All they could say is that is the hotel policy to apply an activity cancellation fee if I don’t cancel by 6 AM. They surely showed me some paper that I signed at check in that says so, but they didn’t do their best to make sure I was aware of this ridiculous rule. First because they didn’t leave me any paper to keep with the activity rules and conditions, so that I could double check and follow them later on, and second, at the time of booking the canoeing, they sent me a confirmation email that clearly says that cancelation fee shouldn’t apply in case of rain, and this email was the only document I could refer to after the check in. I believe the hotel should have taken accountability for such lack of linearity and transparency and I and tried the entire morning to explain my position to hotel staff, but the only answer I got was “this is hotel policy”, so I finally gave up and paid. And we are talking about a cancelation fee of 6,000 yen (35$) out of a total bill of almost 210,000 Yen (almost 1,400$) for a one night stay in a hotel that takes much effort, such as 4 hours by trains or 300$ by taxi, and big expectations to reach from Tokyo (one way). Such little money but big issue ruined my valuation of my entire stay.

Amazing location and service. Limited options on food but it was all delicious. The room was very comfortable, clean, and had a great view of Mt Fuji. I would highly recommend this place if you want to spend time in nature and luxury.

Menu a bit to be desired - maybe be better to stay away Otherwise very nice and great spot for Mount fuji

Every thing was good

Ein traumhafter Ort!! Wunderschönes Zimmer, einzigartiger Service, tolles Essen, traumhafte Anlage und Umgebung

This place is absolutely stunning! We felt in complete bliss from the moment we arrived snd sad to have left. It was a great relaxing break after Tokyo. The service was incredible, all staff was lovely. The views from the cabins were absolutely STUNNING! We were blessed enough to have clear views of mount Fuji! The attention to detail from the backpacks to the small feeebies were lovely. The food delicious!! The WAGU STEAK was cooked to perfection and we also did the pizza makonv experience and it was probably the best pizza we have ever had! We will definately be back